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    The Auto House

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Bill Brandt Ford - Pre-owned Tesla Model Y

    Bill Brandt Ford

    (523 reviews)

    I just purchased my third car from Bill Brandt Brentwood. I wanted to leave a review, because every…read moretime I leave in my new car I am so grateful for what an easy, stress free process it is here. Kyle Caban is my finance guy! He seriously goes above and beyond, and treats you like family. He makes the process so comfortable, makes sure you understand everything you are signing, and really takes the time to go through and make sure everything you want is included in the deal. Whatever it is, he will find a way to make it work! He is always multi-tasking and helping his team, and still remains efficient and professional. Everytime I come, I have at least 1-3 of my kids with me, and he is always happy to see them, and have them along during the process. I always leave confident that I got a good deal, and never feel taken advantage of. I am sure all the guys there are great, but whenever I come in, I'll choose to work Kyle every time! Angel helped me out as well, and he was so great! He helped me pick the perfect explorer, that fit my budget, while having everything I wanted. He helped Kyle out all along the way, and even helped me clean my old car out since I came in on a whim, and helped switch my car seat! He was so kind and genuine, and I really appreciated his help. I'll definitely be back whenever we are in the market again, and in the meantime 10/10 recommend bill brandt Brentwood to anyone looking for a new car and a pleasant purchase experience.

    Extremely disappointed with the service department regarding my 2024 Ford Bronco warranty claim…read more My Bronco's motor failed, so we brought it to the dealership expecting support and communication under Ford's warranty process. The service representative, Mauricio, informed us repairs would take about a month and promised us an update by mid next week (around 05/13). That date came and went with absolutely no communication. By 05/18, after multiple unanswered voicemails and no callbacks, I finally asked to speak to a supervisor. Suddenly, Mauricio was available to take my call. When I asked for an update, I was told the exact same thing we had been told two weeks earlier: "Ford hasn't approved it yet." I then asked for Ford's direct number so I could understand why my repairs were delayed. Mauricio provided me with a customer relations number and a repair reference number that he apparently knew would not work. After realizing I had been given incorrect information, I went into the dealership frustrated, understandably so after weeks of poor communication and feeling ignored. Instead of helping resolve the situation, Mauricio's attitude was essentially "back off and leave." I later contacted Ford Customer Relations myself and learned the truth: Ford Warranty was actually waiting on the DEALERSHIP to send photos of the motor. In other words, the delay was not Ford -- it was the dealership failing to do their part while I was repeatedly being told otherwise. Customers should not have to chase down answers, be ignored, or feel lied to. Communication, honesty, and accountability go a long way, and unfortunately I experienced none of that here. Very disappointed with how this situation was handled.

    The Auto House - car_dealers - Updated May 2026

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