Ulises has great customer service skills everything went smooth no issues at all best in the business

Run as fast as you can. They will say anything upfront to reel you in. Then the payment department comes in and will do everything they possibly can to make your life hell and get their vehicle back. Do your research on this company. Several complaints will tell it all. They are not in the business of helping those in need. The business front is a cover for the fraud dealership they are. read more

Not that my experience is going to change anyone's mind because when you are determined to get a car and there is a convincing salesperson involved, you are probably going to do what you want to do anyway. But I'm still going to say this: please be careful. I know it's easy to focus on the "right now" and not think long term, especially when you are stressed, desperate, or just trying to survive. I've been there. But trust me, these decisions follow you for years. In August 2022, I purchased a vehicle from Gary Bryan/Auto Cave, and it turned out to be the worst financial decision of my life. I wasn't young or inexperienced. I was simply desperate and needed transportation immediately. A friend of a friend recommended them, so I went. If you are in a difficult situation, I understand doing what you feel you have to do. But please read every single document before signing anything. If you don't understand it, take a picture and run it through ChatGPT, Google Gemini, Copilot, or anything else that can help you make an informed decision. I purchased a 2009 Lexus, and by the end of this loan I will have paid more than three times the Kelley Blue Book value of the car. At the time, the lot looked appealing because most of the vehicles were luxury brands, but looking back, that presentation distracted from the actual loan terms. An interest rate over 20% is predatory lending. Period. One of the biggest lessons I learned is that having a vehicle is not the same thing as building financial stability. A dealership may have stricter requirements, but they also typically report positive payment history to the credit bureaus, offer refinancing options, hardship programs, and other protections that matter in the long run. That matters when you eventually want a home, better credit, savings, or a newer vehicle. I've had this car for about three and a half years, and honestly, I may have actively driven it for only about a year total. It's currently parked. I'm making my final payment next week, and when I do, I'll be requesting a complete payment ledger. I especially want young women to understand how easy it is to end up in financially predatory situations when nobody has taught you what to look for. Wanting a car is understandable. Needing transportation is real. But excitement and urgency can cloud judgment fast. Also, be careful with bundled insurance options. In many cases, you will still need separate coverage to legally drive, so you may end up paying twice. If you do decide to move forward with a high interest vehicle purchase, at least secure your own full coverage insurance and really evaluate the loan terms before signing. And another thing: think realistically about your job stability. If the loan term is three years, ask yourself if your income situation truly feels secure enough to carry that obligation for three years straight. These companies want their payment every two weeks no matter what happens in your life. Will they put you in a car? Absolutely. Will you realistically keep that car comfortably for the full length of the loan? That's a different conversation. Please explore all your options first. Traditional dealerships, credit unions, first time buyer programs, even certified used programs can sometimes put you in a far better situation long term. If your payment is going to be high either way, at least make sure you are getting reliable terms, credit reporting, and protections with it. I'm sharing this because I wish someone had explained it to me this clearly before I signed. read more

I purchased a 2017 Toyota Corolla from this dealership, and the experience has been extremely disappointing. Within days, I found the front bumper was barely attached, and the trunk stopped closing properly after minimal use. Within two weeks, the car would not start. Even after replacing the battery, the issues continue, leaving us stranded and causing major inconvenience. Attempts to contact the dealership by phone and text have gone unanswered. Based on my experience, I would strongly caution others to thoroughly inspect any vehicle before purchasing. I am very concerned about the condition of the car at the time of sale and the complete lack of communication afterward. Would give zero stars if able. read more

They have had my car for a mouth and told me when I call I have to hope someone answers the phone can't make this shit up

Horrible service, they sold me a car and it broke down in 2 weeks . I was on side the bridge and almost died

I have a friend that bought a 2013 Santa Fe less than a month ago. she was driving the vehicle, and it slowed down. We had it towed home and the wrecker driver said it didn't have any oil in it. We eventually had it towed back to the car lot within the 30 days warrantee was out. She said they didn't want to trade the car out as was stated in the previous warrantee, but they said they would fix the vehicle in which she doesn't want. We research and that vehicle has an oil issue. She stated they had very poor customer service skill. read more

Not a very happy customer I bought a car 4 and a half months ago and it already needs major repairs on it. They promised me my car would be ready in 2 days and it's been a week since. I would NEVER recommend purchasing here and I personally will be done with them once my car is paid off! read more

Customer Service was very helpful got approved within an hour. I recommend Mrs. Natalie for sure.

I got a car from the camp wisdom location March this year. I've had no problems at all, nobody has been rude to me I've been in the hospital for 2 1/2 months and they haven't taken my car im so grateful for that. Everytime I talk to them they are nice. When I went and got the car they was nice and helpful as well I did everything on the phone then was in and out within about a hour. I seen all the reviews and I have never seen that side of any of the staff there. If your having trouble getting approved for a car I suggest auto cave on camp wisdom read more

When I say I NEVER leave reviews, like EVER! I am inclined to do so now because when I should've walked away from the deal like I initially tried to and told them I would just wait, I should've did just that!!!! To say the least this has been an interesting experience for me. I am pregnant so I feel obliged and even disclosed how important it would be to make sure that I got a vehicle that was safe for us both. Besides the fact, it seems that all of the reviews here are my exact experience. I can't even express further how Crazy this experience has been start to finish. This has happened to too many people, and something needs to be done. approval amount was like $24k yet I was not eligible somehow for any of the vehicles under 20k. The intent was to sell me a Lemon from jump. Told them after 4 hours plus at the dealership of waiting and being super late to work I don't want a car anymore and all a sudden of the two I picked, I finally got the one that was my second option. Didnt have a good feeling but I left with the car after spending thousands on uber and Lyft transportation, and a test drive it might be okay. Barely 60 days with the vehicle I am completely stopped in the middle of the road with a drive train malfunction message, bad engine and damaged oil pan. At first it was just a catalytic converter. To maintain a professional business relationship, I Kept them updated of everything, even made calls regularly to update them about work needed and maintenance on the car, but they never returned calls when they said they would, or would lie to buy themselves time, or hang up in my face. I can keep going on and on about my experience, and not everyone can attest to this, but I no longer wish to continue with them. They even still harass me about payments. I don't even understand how they are still in operation. If this happened to you go ahead and file a complaint!!! read more

worst dealership i ever been to, first off they sell lemons and half the cars got 150k plus miles. me and my fiance got a car from them and the same day the engine cut out. they towed the car for us so they can repair it. come to find out it had a bad engine. we ask for a refund they stated they cant give us one. so they force us to get another car. we choose another car and cant even drive it home same day because it has a problem with the "tracker". very sketchy dealership and unprofessional i wouldn't ever recommend anyone to go!!! don't get scammed by these clowns. this is the address below. avoid at all costs!! 4201 w camp wisdom rd, dallas, tx 75237 read more

Customer service at this dealership sucks. Employees are always rude, no professionalism at all whatsoever. I strongly advise to not get a car from any of their locations. Very disappointed. 0 stars service overall read more

Bought a camaro. Had to go back for work not even a full 2 weeks later. Had to rebuild trans and all although at no cost financially but costed alot of time. Went to pick up the vehicle finally after still paying while it was being serviced for something that was broken when i bought it. after the service center delays made me lose my job. after i called and requested the car to be out in case i dont make it In time before the "service" department closes. And to no surprise the cars not out and i wasted a $50 fees for that ride there and Also was told off by the lady manager that "its my fault im sitting here begging for a car" plus more. This is after i put $7K+ down for this car. And just paid 640 the morning same before I came to the place. No response from a supervisor only measly managers. had to google owner to email and hope this place gets corrected. read more

The Auto Cave - Used Car Dealers Near Me - Dallas, Texas

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So I got a 2010 Honda accord from the location off of Irving blvd they told me it wasn't nothing wrong with the car a month later I'm having to pay someone outside of the car lot to fix on the car because as im driving the car it's just turns off as im driving it which is completely dangerous and I have a 2 year old child in the car with me okay than a month later something else is wrong with the car this time I let them fix it they say they checked everything out and the car is good now 2 months later it's something else so every other month or so after I got the car I've been having problems with it and haven't had the car a year yet so please don't get a car from them they just trying to to people money read more

Bought a Kia soul on 3/24/2023 by 5/05/2023 I was having major engine issues before I could even get my my plates for the car on the the day my engine went out I was driving suddenly all my dashboard lights came on I started smelling smoke from the engine I turned the car off and had people help me push it to the side of the road I called to have someone pick up the car from the dealership and was told there is nothing I can do for you till Monday 3days from then (after you buy a car from them they are unbelievably round now that you are locked into the line so on Monday 5/08/2023 my car was towed to the auto cave on camp wisdom RD where he told me sorry there is nothing I can do your 5 days out side of the lemon law sorry but we can fix it for 500 at this point I was floored I was explaining to him when I opened the hood to the car there was a radiator hose that was not attached I'm more than sure that was the problem and I do feel like you guys are at fault his reply was sorry still nothing I can do doyou want us to fix it or not at this point I beg you not to shop at this place ride the bus or public transportation before you buy a car from this place save you a headache and unnecessary stress! Oh yea and the Kia & Hondas don't come with new engines that a lie Thank you for reading read more

If I could give less than a one star review, I would. My daughter bought a car from them with a 3 year contract. The car needed a new engine and with the warranty it was able to go to another dealership to get repairs. Due to an extensive lag in the delivery of parts needed she did not have possession of her car for over 50 days. The real problem is the manager Frank at extension 305 who did not let her know what was going on unless she called herself to get updates. She soon only spoke to the dealership where her car was getting repaired. The Auto Cave rarely contacted her regarding any updates on the status of her car nor did they offer to lend her a car to drive. Instead they tried to get her to purchase another car!!! They had not initially told her she could just get it repaired because it was under warranty. Deception at each turn. Frank the manager at extension 305, then offered her a free detailing and full tank of gas after I was on a conference call with my daughter to complain. Once she came to get the car he knew she was arriving to pick it up and still had not detailed it or filled the tank. He left to fill the tank then told her to bring it in on a Saturday with a limit of 15 days on the offer. There should not be a limit because he has not kept his word much. The next day she brought the car back because the check engine light was on. He told her it would be completed before 5 pm the same day. He never called her back. She called him. When we arrived at 5:30 pm the Auto Cave was closed. Possibly due to the threat of inclement weather. However he should have called to update her at the very least. If Frank the manager at extension 305, word was water... we would surely die of thirst. He has not done a good job in communications, he does not keep his word, the Auto Cave has been a bad experience and deceptive in my daughter's experience. The car is still as of this review in the repair shop. My daughter is a student and works so this is a great disappointment and inconvenient. We would NEVER recommend you buy from this dealership. Absolutely unacceptable. read more

Spoke with Steph he put me in a car within 2 hrs i was in and out. I love my lil car too

Horrible service! My car got broke into while being serviced and them holding my car for 5 days inconveniencing me . When I went to pick it up they did not inform me that they had a break in I had to find out for myself getting in my car and it being trashed and several items missing and it smelling like mildew from them leaving my windows down . I'm so stressed out about this situation. It's been 2 days no one has reached out about my belongings and they did not file a police report but still charged my card to take my payment but they haven't helped me at all I missed work when they had my car for 5 days because they don't inform you of how long they will keep your car. I would advise anyone to take there business elsewhere. All they want is your money they don't care what you go through and you are not in good hands dealing with them. And it's crazy how they try to charge your card all day and call you all day but you can never get a answer when you need them! read more

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I ben with auto cave for 2years and got me the car that I wanted everything went great if you come speak with rushanda Anthony

I have been a customer since 2020.When I first purchased the vehicle I noticed minor body work but that's to be expected when dealing with a used car lot I also noticed when it was time to use my heat it would only blow heat for a short amount of time .I took the car back they switched a switch told me to bring it back they would call me once they had the part I even had a manger to sign it stating that I would not be charged. It never happened. Now the big issue is how rude they are and how poor the customer service is especially when dealing with Jessica where she will just hang up in your face. My starting balance for the 2012 camaro was 23,455.36 (I definitely knew the car was over priced but when they explained that they help you build your credit it sounded good to me) and my balance to date shows 6998.12 which I have my payments on auto pay. Around October 2021 the car begin to run hot they towed it said it was just the radiator cap. After that it was ok for a couple of months. Well the car hadn't been driven from Jan 18 2022 - June 29th due to the car being in the body shop I was still making my payments on time, so the car starts to run hot again 2 weeks ago never giving any indications that the car was overheating. I knew something wasn't right because it was driving the same as before and as I pouring some coolant in I noticed it was pouring out..Once again I called them to come and tow the car. They come pick the car up tell me they found 2 leaks meaning they never fixed the car right the first time it was never just a radiator cap that was needed m.Frank from service called me and told me the heads were cracked and I needed a new motor but they would trade it in and pay the car off I never heard from anyone else after he stated he was sending my files over only to be told I could get another car first to bring 1100 then 1500 whenever I would call to speak with management I was always told they were in a meeting I was told my account would be flagged so they wouldn't take the payment until the trade in was done they ended up charging my moms cc card which was never supposed to be on file. When I went in today to speak with Cayela Smith she never came out to speak with me and as I saw her leaving she told me she was off the clock now and couldn't help me they never explained to me the paper I was signing and gave me the copy but no one there signed the document. I have asked them to pull calls since they are recorded also asked for a copy of the diagnostics on that car in which I never received.The cars are already overpriced as is but to have paid all this money and no explanation on anything because there is never a manager around so they say. They definitely need to be shut down!!! STAY AWAY FROM THIS PLACE!!! KALEB BYRAN THE CEO NEEDS TO DO BETTER!! I've also filed a complaint with the BBB .. Please always read the reviews and don't trust the 5 stars on here because they definitely ask you to write a good review for them and to give them a 5 star rating. I never bother these people I just wanted to pay the car off but they definitely knew from day one that motor wasn't going to even make it. They have a C+ rating with the bbb and plenty of complaints filed against them.Please do your research if you are ever considering getting a car through The AutoCave even the location in Irving because they all work together!! And after all this I received this text message from them smh!! Like really!!! They really need to shut this place down!!! read more