Went to look at a used Toyota and ended up buying a new Tacoma. The hubby was like a kid in a…read morecandy shop. My main complaint was the delay. The constant waiting. I'm sure it is a sales tactic, but we were getting ready to leave when the finance guy finally walked up. Our time is valuable too. Shoutout to Deno. Last saw you there over 20 years ago when the hubby did buy a used Toyota Tacoma. With the decades passing, I wouldn't have recognized you without the name tag. I wasn't recognizable either. LOL. Middle Age huh? From your Westside Story Days...

Went to Legacy Toyota twice last week for air pressure signal maintenance but I received little…read moreservice. The 1st time they put air in my tires but didn't check them. The problem remained and they sent me on my way. The 2nd day I went to Legacy I waited one and a half hours and received no service for my tire.

Slowest dealership in Dallas. Tell you anything to get a sale. Make sure whatever they promise you…read morethat you get it in writing. I meant to give one star as well not two

I would give zero stars if I could. I spent two days providing this dealership with every document…read morethey requested (license, trade-in info, etc.) for a 2023 Wagoneer advertised at $44,688. After jumping through all their hoops, they finally sent over a deal sheet that included a hidden $3,295 "reconditioning fee" on top of the advertised price. This is a textbook bait and switch. They lure you in with a competitive price online, only to tack on over $3,000 in junk fees at the 11th hour. To make matters worse, they lowballed my trade-in value by thousands compared to every other offer I had on the table. If you value your time and your money, stay far away from Freedom Chevy Buick GMC by Ed Morse. They are not transparent, their pricing is predatory, and they clearly have no issue attempting to rip off customers. I've already moved my business to a dealer that actually respects their customers and honors their advertised prices.

If I could give zero stars, I would! DO NOT CAR SHOP HERE! The entire experience was AWFUL and a…read morewaste of time. Cash paying with $20k with a sticker price of $19k and FORCING you to pay for a "family guarantee" of $2400 is a scam!!!! You lost a sale today. And as for LARRRY- DO NOT DEAL WITH HIM!!! Stephen King was kind, courteous, and excellent at damage control.

I'm extremely grateful for the team at Clay Cooley Nissan Irving. From beginning to end, the entire…read moredealership showed patience, professionalism, and genuine care. Shaun was very welcoming and supportive, Jamarcus my service advisor stayed available and made sure I understood every step, and Mr. Gonzalez, the service manager, is a tremendous leader who leads by example. The way the team worked together created a positive and encouraging environment that helped turn what began as a stressful situation into a smooth and reassuring experience. The atmosphere at this dealership is uplifting, the attitudes are genuine, and they truly stand behind the work and the people they serve. Highly recommend Clay Cooley Nissan Irving to anyone in need of car service or sales support. With deep gratitude, I want to thank Shaun, Jamarcus, and Mr. Gonzalez for helping me tremendously and treating me with such respect and care throughout the process. I am beyond thankful for the patience, kindness, and integrity shown here it's an experience I'll never forget, and I'll always be grateful to this dealership for standing by their word and their work.

I got a really good deal on a used car that was in great shape, low miles and clean title. No…read morecomplaints! Cruising since July!

Bought a used/repaired late model Honda Accord from this company in May, 2015…read more With regards to 2013 post, even if a vehicle has been in an accident that doesn't NECESSARILY mean it gets a Salvage title. If the accident was minor or moderate but fixable the title may not be affected. This will vary state by state, possibly county by county, and insurance company by insurance company. As to the 2014 review I know this company does deal with clean, salvage, and "rebuilt" titles. Perhaps they were trying to mislead, or perhaps they honestly forgot which title applied to the vehicle until the paperwork was being processed. We all have "brain farts". The Accord we bought had been in an accident and was sold by an insurance company via auto auction with a clean title. The CARFAX report does separately indicate an accident report but confirms and supposedly CARFAX guarantees the "clean" title status. The vehicle was repaired and offered for sale. The folks we worked with at OCS motors showed us the "before" photos and we checked over the car carefully. No auto body shop is perfect, no repair job is perfect, and there were a couple minor paint flaws at the edges of the bumper but overall it was a great repair job and we decided the price asked was a very fair price for a repaired vehicle with clean Texas title. The vehicle drove and handled like a brand new car, so we're very happy with the price paid for a good vehicle with some cosmetic blemishes.

I'm absolutely amazed by how they can stay in business…read more.. First, Chris in Service was my point of contact, and he's a great guy. He was helpful and very nice. My daughter's Honda Pilot developed a strange sound. Long story short, I replaced the timing belt (which took me about 4 hours in my garage), which, unfortunately, didn't correct the issue. I determined that a professional Honda service center could troubleshoot the deeper problem better than I could. Today, I was told that to find the problem, they needed to replace the timing belt, and start there. They wanted to charge me $2,300 to change a timing belt! They said it was a 7 hour job. The Honda manual says it's a 2.1 hour job. They also said that if they couldn't get the timing right, then we'd just have to throw away the engine and get a new one. What??? Don't go there. it is my opoinion that they are dishonest and exorbitantly expensive.

I wish I could give this place zero stars Bought a car here…read morein October found out two weeks later that they had an oil consumption issue which they told me that they were not going to fix because it needed a new engine, Then come to find out this car has also had the airbags deployed Which this dealership did not disclose when they sold it to me. It's really upsetting because I have two small children and we rely on this car for transportation. If we were to get into an accident this car would not protect us. I literally called this location as well as their location in her every single day multiple times a day multiple emails and I cannot get anyone to respond. More so it's really upsetting that this dealership is unwilling to do anything about this I have bought cars previously from them and also sent them business.

My review is about the service department. I scheduled a recall repair for my 2021 Telluride. This…read morewas my first visit at this dealership after moving to Dallas. My service advisor was George/Jorge and he was very good. He recorded a video of the exterior condition of my car before coming in to set up the appointment. He took the time to look at my service receipt from another dealer to determine what was necessary other than the recall repair. What is nice about this service department is that there is a big bulletin board that lists what is done at each routine service appointment and what it costs. This is something I have not seen elsewhere. When I arrived to pick up my car, George went over the invoice to show me what had been done, noting no charges, and he personally went to get my car. He answered several questions I had which I appreciated. It seems that a lot of the complaints on here have to do with buying cars, a process that can be very frustrating these days. Don't take this frustration out on the service department.

1 Star - No Loaner, No Communication During Active Safety Recall / Buyback Case…read more I brought my vehicle to Kia Southwest after discovering a serious safety recall that made the car unsafe to drive. The dealership took possession of the vehicle and informed me it is now under review for a manufacturer buyback. While the buyback process is underway, the handling of this situation has been completely unacceptable. Despite the severity of the issue, Kia Southwest has: Refused to provide a loaner or rental vehicle Failed to provide consistent communication or updates Offered no clear timeline or expectations I am now left without transportation and without answers, while still dealing with the financial obligations tied to this vehicle. For a manufacturer-authorized dealership handling a safety-related recall and buyback, this lack of support raises concerns regarding basic customer care standards and potential obligations under consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA). At minimum, situations involving unsafe vehicles and manufacturer defects should include: Temporary transportation assistance Clear and timely communication A defined process for resolution None of these have been provided. Due to the lack of responsiveness and support, I am also considering escalating this matter by filing complaints with the Texas Attorney General, the Better Business Bureau, and pursuing further action if necessary. I would strongly advise others to be cautious when relying on this location for assistance with serious recall-related issues.

What started as a wonderful experience, has quickly turned tainted. My husband and I purchased a…read morenew Ram 3/27/2025. We traded in a Honda Ridgeline and agreed upon terms, including the dealership paying off the balance on the Honda. The payment was short paid by $330, and the nightmare begins. I was assured on 4/24 the dealership would contact Honda, submit the shortage, and all would be right. Wrong. It it is now 5/2/2025 and they have not taken care of this. I have left numerous messages to have George Thomas call me back and provide an update, not as many as I have received from Honda- including midnight and after COLLECTION calls, and still no response. I left four messages yesterday. My credit rating is excellent, something I work diligently to maintain, and I do not want this to reflect negatively. I would appreciate the dealership, at the the very least, to contact me with an update on the resolution. Update- This was a miscommunication of George being out of the office with a family emergency. I spoke with my original sales person Tanner and he is working to resolve all this.

Stop doing bait and switch tactics and having people come a long way and not give the true price!!!!read more

They don't let you do trade ins until 75% of the balance is paid what since does that make by that…read more time the vehicle will have more mileage on it and probably be harder to sell on there end

Please don't buy a car here this place is full of BS because they were lied to your face and woman…read morethey say they'll go half on your payment on your car note then turn around they lie about it All you have to do is be honest is but you know what they can have this car I would drop this car off this weekend and they can keep it cuz I'm not paying no more money on this damn car It's not even worth it It's so much s*** around with this car that didn't fix nothing on this car and I'm going to show you proof what's wrong with this car in the palace on my windows are messed up too because you can hear the air coming through the window I will not buy cars from here They say they fix it the last time but I went back up there they still didn't fix it

I came to AutoSavvy after totaling my previous vehicle, and I was in a pinch for a new vehicle…read more Thankfully, Jayson helped me find the perfect vehicle within my budget. The buying process was quick, and there wasn't any need to do a haggle over pricing. I did decide to purchase the extended warranty through AutoSavvy because I was slightly weary of purchasing a used vehicle, and I am so glad I did. There were minor issues with the vehicle, which is honestly expected with purchasing used. That being said, the service department was unparalleled when it comes to costumer satisfaction. Estephanie helped me schedule a time that worked best for me, and made sure to address every minor issue the vehicle had. I am now leaving feeling amazing with my purchase. Thank you to Jayson and Estephanie with helping me with buying and servicing my new vehicle!

I had a terrible experience with AutoSavvy in Duncanville and would not recommend buying a vehicle…read morehere. I purchased a 2022 Honda Odyssey expecting it had been properly repaired and inspected. However, at just 30,000 miles, the transmission completely failed. That is not normal wear and tear and raises serious concerns about the quality of the prior repairs done before the vehicle was sold. At the time of purchase, I was also sold an extended warranty through Endurance Warranty Services, which gave me a sense of security. When the transmission failed, the claim was denied leaving me responsible for a major repair out of pocket. So the reality ended up being: A branded title vehicle with a major mechanical failure, combined with a warranty that did not cover the issue when it mattered most. This has been stressful, time-consuming, and expensive, and it completely changed the value of what I thought I was purchasing. My advice: Do not rely on the warranty alone, and do not assume these vehicles have been repaired to a reliable standard. Get an independent inspection and ask very detailed questions before buying. I regret this purchase and would not buy from here again.

OVERVIEW: I came here for a trade-in of my Chrysler 300 and…read morea purchase of a Hyundai Palisade. Overall, it was a good experience. ***** 5/5 STARS for Josue ***** My sales person, Josue, was exceptional. He helped make the process better than the prior 3 dealership experiences I've had in Texas and Indiana. Josue drove me in a dealership car to the bank where I procured a cashier's check for my purchase. He waited in the car for about 10-15 minutes while I talked with a loan representative and then a teller, and was patient and upbeat and helpful the whole time. After I had made it back home, I realized I had left some stuff in the glove box of my trade-in vehicle, and I texted him and he removed the items to keep at his desk until I picked up my registration paperwork. For reference, see the John Eagle Honda experience I had in a previous review. This was worlds better than that, but I do have some details to share about the process. In my experience, car dealers tend to be on a spectrum of "honest" on one end to "dubious" on the other. These folks were very high up on the honest end of the spectrum. I'm pretty meticulous about looking at my charges, and in this case, I paid about $1,218.96 more than I wanted to. The MSRP was $44,320, so this is roughly 2.7%, and it's a margin of "fudge" that I'm okay with. (1) FINANCING -- clear, not pushy, but I had to pay in cash. I came in with a $20,000 pre-approved loan from Bank of America, and planned to pay the rest in cash. They wanted a cashier's check from Bank of America rather than the "bank draft" option, which uses a program called "Dealertrack". As you can see from the attached image, the instructions are clear, so the best explanation why they didn't play ball is that they don't have to, because they know that either (a) the buyer will give up and use internal financing through Hyundai, (b) the buyer will walk away and another buyer will step up and play ball, or (c) the buyer will just pay cash and move on--that's what I did, I paid $38,495 in cash (thanks CARES Act). For what it's worth, I was told that cashier's checks are the way they do business, and that lenders like "Navy Fed" do this regularly and convert the amount to an auto loan for the consumer. Fair, but not all buyers have cash or a lender that can write a cashier's check, so you might need to default to internal financing. This isn't necessarily a bad thing, just worth knowing. (2) TRADE-IN VALUE -- A bit low, but I took a $969 loss on my trade-in target. I knew my trade-in value from KBB was between $9,292 & $11,565 with a "cash value" of $10,010 from a KBB affiliate buyer. I had set up an appointment with Texas Cars Direct in case the dealer lowballed me too much. - The dealer's initial offer was $8,170. I said I'd have to walk out if the offer didn't increase. - They increased the offer to $8,500. I pushed back, because I had several cash buyers waiting and used car values rose 10% nationwide from March-April 2021. (Look it up--it's wild. You have more leverage than you think, right now.) - The manager came to speak with me, and he was respectful and mentioned a host of reasons why they couldn't come up on the price, but never said that he didn't agree with the appraisal value I had given of $10K. He mentioned an auction fee of $1,000 which they'd pay (seems high), and low demand for Chrysler 300S (not reflected in the several calls I'd received already from cash buyers). He noted that Texas law allows you to deduct the taxes from a trade-in AT THE TIME OF PURCHASE (and he's right, CA and other states don't allow this). Ultimately, I took the $8,500. With the tax credit of 6.25% on the $8500, it's roughly $969 less than I was expecting and not worth it to me to leave the dealership, drive to another place, make a cash sale, come back with cash, factor in the depreciated cost of the cash sale for a future tax season, and then hope the car was still on the lot to purchase. I could have made a cash sale first and then come with $10,000 -- deducting the depreciated value of the sale on my taxes (but who wants the hassle?) $969 was a worthwhile "hit" in my mind. (3) NO BAIT & SWITCH -- The sale price was the MSRP. (4) MINIMAL UP-CHARGES -- $250.21 total for documents and "vehicle inventory tax" (a) A "vehicle inventory tax" of 0.02% is levied on the dealer by Texas law, and the dealer will sometimes pass this onto the consumer. For me, this amount was $100.21. (b) A "documentary fee" of $150.00. In the fine print, they are required to disclose that this is "not an official fee" and is "not required by law". Look, lots of dealers charge this, $150 is on the low end, so I'm feeling good that he didn't push me on an extended warranty or GAP coverage or other B.S., so I brought it up but let it slide. In sum, the +$1,218 I paid was low enough to move onto other things (like writing Yelp reviews & teaching my undergrad business students how to accept trade-offs).

Potentially the least hardworking employee core out of every dealership. Your car will always come…read moreback to you a few days later than promised.