We drove an hour and a half and passed by several other Toyota dealerships to buy our new car at…read moreLegacy Toyota of Dallas, and it was worth every single minute!!! Our salesperson, Galilea, made the entire experience fantastic. She was completely honest, upfront, and transparent from the moment we started talking. There were no hidden surprises or unnecessary hassle, and she made the entire sales transaction completely seamless and easy. If you are looking to purchase a new vehicle, I highly recommend asking for Galilea as she is exceptional!

Exchanged messages with Samantha and setup an appointment to view a vehicle the following morning…read moreat 8:30am. I live up in Grapevine and so the dealership location is over 30 miles away. I also needed to take time off work for this appointment. I arrived at the dealership and was handed off to an associate as Samantha was apparently busy with another customer. The associate proceeds to go find the keys and bring the car up for viewing. Samantha assured me the car would be waiting when I arrived, it was not and for good reason. The associate returns to inform me the car was sent off to auction. This is after Samantha had sent me a text that morning to confirm I was still coming in. Mistakes happen, but not taking the time to confirm you even have the vehicle before setting an appointment and then confirming the day of that I was still coming in for the appointment is in my mind unacceptable. This dealership is one where you are swarmed by sales associates the moment you step out of your car so I would not recommend shopping here.

I took my grandson (19) to Freedom Chevrolet to purchase his first brand new vehicle on August 5,…read more2026. From the moment we walked in the door til the time we drove off the lot with his new GMC truck, we received stellar customer service like I have never witnessed anywhere before. My grandson was treated like a best friend by Sales Associate George Davey, Jr. Mr. Davey went far and away beyond the call of duty to make us both feel comfortable, valued and respected.....and we were purchasing practically the lowest price vehicle n the lot! I will surely seek out Mr. Davey again when the need for a new vehicle arises. But our experience only got better. When we went to the Finance Department to "seal the deal", we had the great good fortune of meeting Ms. Rosalind Holmes. She was beyond awesome. She went to great lengths to explain how the financing would work; but beyond that Ms. Holmes taught my grandson how to build and maintain a strong credit score AND she taught me how to improve my own. Incredibly valuable information for both of us. At 73, I never dreamed that buying a new vehicle would be the high point of my week, plus a strategic learning experience for my grandson; but Mr. Davey and Ms. Holmes made it so. For that and for them I am deeply grateful. Kim L.

They would not honor their advertised price. My interactions with them were the stereotypical…read moreshady car dealership. Walk away and find a dealer ship that advertises a real price and doesn't lie and deceive you.

Mrs. Darcy was a great sales lady. she helped with all our needs and got us out in our new car. I…read morelove it and thank her dearly

No stars if I had the option…read more My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley Nissan replaced the fuel injectors. We picked the vehicle up, loaded our family, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle had already been through, that was the breaking point. What disappoints me most is Clay Cooley ghosted me afterward. I emailed the general manager, the service manager, and the service advisor. Weeks later, not one person has responded. No phone call. No email. No follow-up. Nothing. I still have the emails. When a vehicle has been through a blown engine, major repairs, recalls, weeks in the shop, and keeps failing, the least a dealership can do is respond to the customer. They didn't. That says everything.

I got a really good deal on a used car that was in great shape, low miles and clean title. No…read morecomplaints! Cruising since July!

Bought a used/repaired late model Honda Accord from this company in May, 2015…read more With regards to 2013 post, even if a vehicle has been in an accident that doesn't NECESSARILY mean it gets a Salvage title. If the accident was minor or moderate but fixable the title may not be affected. This will vary state by state, possibly county by county, and insurance company by insurance company. As to the 2014 review I know this company does deal with clean, salvage, and "rebuilt" titles. Perhaps they were trying to mislead, or perhaps they honestly forgot which title applied to the vehicle until the paperwork was being processed. We all have "brain farts". The Accord we bought had been in an accident and was sold by an insurance company via auto auction with a clean title. The CARFAX report does separately indicate an accident report but confirms and supposedly CARFAX guarantees the "clean" title status. The vehicle was repaired and offered for sale. The folks we worked with at OCS motors showed us the "before" photos and we checked over the car carefully. No auto body shop is perfect, no repair job is perfect, and there were a couple minor paint flaws at the edges of the bumper but overall it was a great repair job and we decided the price asked was a very fair price for a repaired vehicle with clean Texas title. The vehicle drove and handled like a brand new car, so we're very happy with the price paid for a good vehicle with some cosmetic blemishes.

Juan is the best service rep. Every dealer charges a premium but this place actually provides good…read moreservice with it. Be patient, they take their time to make sure the job is done right.

I needed to have the LED daytime running light replaced on my car. I called the day before, and…read moreJuan made the appointment for 10:00 A.M. the following day. I arrived a few minutes after 10:00. Juan was nowhere to be found at the dealership. He arrived shortly before 10:30, saying he was on a test drive. He got me in line for service. After waiting three hours, he came and told me it would be an additional 30 to 40 minutes. I questioned the time. He said we are super busy today. I understood, but I had an appointment. After close to four hours, he brought me my key and checked me out. I left at 2:42 P.M. I live approximately 16 miles away. I started with a full tank of gas. I was furious to see they had used approximately 1/4th of a tank of gas. Either someone ran an errand, or they just let my car sit and idle. Both are inappropriate.

There were some ok qualities about this place but i doubt a car dealership will ever above a 3 from…read moreme seeing as how much they charge for cars and repairs. But the irritating part about this place is I called multiple times if our registration sticker was ready and it finally was so she asked if I would like for them to mail it to me and i said yes. 2 weeks later nothing so I went by and picked it up. I guess maybe dont ask if I want something like that done if you dont intend on doing it.

I settled on numbers and submitted a credit application. Was told we can get you the car you want…read morefrom a sister store. Conveniently after the application went through Madison the sales manager said we can't get your color you originally wanted, or second or third option. Very sleasy, typical bait and switch. She then blamed me for not disclosing I don't have an 800 score... customer service is absolutely trash at this dealership.

I called them up last Friday and made an appointment to drop my car off on Monday morning at eight…read more Around three or four in the afternoon on Monday I hadn't heard anything, so I called to check if they looked at my car yet. They said no l, and that it might take a couple days but they would try to get to it the next day. when I pushed back, I was able to make some progress and they said that they would look at it the next day by noon. I asked if they could get to it any sooner because even after they look at it, they still have to complete the work and I didn't have a car. I paid out-of-pocket for a rental because they said they didn't have any loaner cars, but that they could only give me a shuttle home. The next day I got a call in the morning telling me that they had completed the review of my vehicle and there were two issues. they explained the problems and the timeframe. I had to ask more questions to get a better idea of the timeframe but overall I got what I needed and I agreed to the repairs. My car was repaired and back to me the next day and I feel pretty solid about this dealership now. I will say the communication on the front end was not very good, and if they're not going to look at your car the same day that you have an appointment, they need to tell you upfront what the processing time is...especially if they don't have a loaner car to give you because I don't have anybody else to drive me around. I don't have another car and paying out-of-pocket for a rental car plus over $1000 in car repairs is a lot. Nobody has the money for that in this economy right now. Also, I did find out later that they do have some loaner cars just not very many and they have to put you on a list for the next one to become available. I wish they had loaner cars that really makes everything so much easier.

I initially spent more time than anticipated in the incorrect section of the facility, but once I…read morereached the Express Lube at the rear, the service was prompt and efficient. The consultation was thorough, and I felt confident that all my concerns were addressed and that appropriate follow-up would be provided.

Please don't buy a car here this place is full of BS because they were lied to your face and woman…read morethey say they'll go half on your payment on your car note then turn around they lie about it All you have to do is be honest is but you know what they can have this car I would drop this car off this weekend and they can keep it cuz I'm not paying no more money on this damn car It's not even worth it It's so much s*** around with this car that didn't fix nothing on this car and I'm going to show you proof what's wrong with this car in the palace on my windows are messed up too because you can hear the air coming through the window I will not buy cars from here They say they fix it the last time but I went back up there they still didn't fix it

They don't let you do trade ins until 75% of the balance is paid what since does that make by that…read more time the vehicle will have more mileage on it and probably be harder to sell on there end

I had a terrible experience with AutoSavvy in Duncanville and would not recommend buying a vehicle…read morehere. I purchased a 2022 Honda Odyssey expecting it had been properly repaired and inspected. However, at just 30,000 miles, the transmission completely failed. That is not normal wear and tear and raises serious concerns about the quality of the prior repairs done before the vehicle was sold. At the time of purchase, I was also sold an extended warranty through Endurance Warranty Services, which gave me a sense of security. When the transmission failed, the claim was denied leaving me responsible for a major repair out of pocket. So the reality ended up being: A branded title vehicle with a major mechanical failure, combined with a warranty that did not cover the issue when it mattered most. This has been stressful, time-consuming, and expensive, and it completely changed the value of what I thought I was purchasing. My advice: Do not rely on the warranty alone, and do not assume these vehicles have been repaired to a reliable standard. Get an independent inspection and ask very detailed questions before buying. I regret this purchase and would not buy from here again.

I purchased a 2018 Explorer here. salesperson was nice enough, but I was very tired and did not…read morethink this one through. 1- Before agreeing on a vehicle, ask what interest rates and what finance companies they have pulled up. I had a pre approved rate with Capital 1. The rate I was given was higher, but salesperson said the estimate was based on the Capital 1 rate... it wasn't. 2- Ask for a complete breakdown of what is being financed. I was charged $999 for vehicle enhancements... 3- Don't let them just give you monthly payment totals based on your down payment. Ask HOW they came to those estimates. 4- Be sure you have license plate holders in the front AND back... in Texas you have to have these. I had to go back to dealership. 5- Be rested and clear headed. I don't know if I would go back to this dealership.

Potentially the least hardworking employee core out of every dealership. Your car will always come…read moreback to you a few days later than promised.

Waste of time and lies!!!! They said 99% approved with…read moreco-signer Co-signer drives 40 minutes for bullshit n lies 3 hours wasted HORRIBLE