My son had an issue with his undercarriage dragging on the ground as he drives and it was time to…read morehave it looked at. I went to two body shops as a drive in and they said no appointment no service. So we got an appointment for the next week. My wife suggested Arbutus Auto Body. I had driven past this place thousands of times and never gave it a second thought. But the wife says take it here and off we went. The receptionist was very present and said someone would meet us in a few minutes. Two minutes later the service man met my son and I. My son described what was going on and we went to the car. The service man looked at the undercarriage and found that it needed a few screws. He then not only got the few screws but actually went down on the ground and went underneath the car and screwed in the items got back up and said it was no charge! What? No charge? I could not believe it. The service man said that next time you have a problem just think of our services. Wow that was extreme customer service. The service man was thanked for his service and i will " God forbid" would use the service. Thank You. Also note in the shop the have to old gas pumps. I loved them. Get this. One had a price of $0.13 per gallon!!!! omg. I had to laugh at it. Thanks Arbutus Body Shop :)

Had a minor issue - hit a curb and flap under front fender came loose, was dragging. Was sort of…read morein a tight spot, bc it was making a god-awful noise and I wasn't sure how safe it was to drive (seemed minor, but wasn't sure if there might be more than I could see?) and I wasn't particularly close to home. Picked the, bc they were the closest body shop that came up in Google maps, and I got lucky. Worked me in, very pleasant and professional, fixed me right up and sent me on my way. Exactly the kind of service you hope for from local businesses and will definitely earn them 'top of mind' presence from me next time I need a body shop.

Do not trust this shop. I went on a Tuesday to get my car…read moreinspected, and was failed for a false reason. Asked for the issue and was told it was a clicking in my steering wheel even though that was not what was listed on the inspection form. They then proceeded to tell me my whole steering column needed to be replaced and it would cost $1000. I was stunned considering my car had 33k miles on it and no history of break-ins or accidents. I went the next day to a more reputable shop and had one mechanic and one mechanic/state certified inspector both test drive and inspect my vehicle. Both agreed I should not have been failed, and that there were no issues with my car. They said that even if there was an issue, the fix should NEVER cost more than $600 considering the part needed would be 100 dollars and labor runs around 500 to fix the issue. I went back to Redhill Auto afterwards and explained that this all seems weird and I needed to be given the exact reason my car didn't pass and a itemized list of what would be replaced for it to pass. All of a sudden the Inspector Alvin was saying now my steering shaft was clearly replaced before and my car shouldn't be driven, not the steering column. From there I was refused an itemized list of what would be fixed and changed. I went back to the more reputable shop once more, and they confirmed again there was nothing wrong with my car. I contacted the state trooper in charge of handling inspection disputes, and today (thursday) he looked at my car after talking to the inspector alvin. My car instantly passed and the state trooper seemed confused why it failed in the first place. After the state trooper left I was made to wait 30 minutes for them to update and print out my approved inspection. If you value respect, integrity, and honesty do not bring your car here.

Do not come here for a state vehicle inspection. They told me I could not fix the 2 things that…read moreneeded to be done to my vehicle myself or else I have to pay another $80 Inspection fee. Overcharged for the work as well. I would rate 0 stars if I could. Don't walk, run away from this nightmare. This is an Illegal practice.

Great experience! I…read morearrived there for a vehicle inspection. The employees were kind. One of them offered me something to drink. Another one showed support about my driving skills. (I had to reverse into a garage, and she gave me a "thumbs up".) A third employee performed the inspection. He was efficient. Despite failing three parts of the inspection, the members of this location were helpful. A fourth member attempted to fix a failed part of my vehicle. This team's overwhelming help led me to give them a perfect score. I would recommend this store because of its outstanding behavior and professionalism.

Horrribleeee horribleee customer service, the only time i found out information about my truck is…read morewhen I called. What was supposed to be an 8 hour job turned into my truck being in there for a month. I hate giving bad reviews because i want to support small businesses but please for the love of god find anywhere else to work on your vehicle. There are so many shops in the Glen Burnie / Pasadena area. Throw a dart at a board and they'll all be better than this one.

Great, prompt service with a clean, comfortable waiting area. space to work if needed and free…read morecoffee.

LMW auto repair Eldersburg lied about their quote, Misrepresented up charges as a state tax. When I…read morecalled them out for the misinformation and asked what the "shop supplies" fee was for They refuse to answer my question. Typical body shop ripping off customers. Will never go back to this location again!!!

Jay's Auto Service has been a great place for all of our automotive maintenance for several years…read morenow. It is a local, family-owned and operated business with very friendly staff who treat their customers with genuine care and fairness. We are very happy with Jay's!

Jay's auto is top tier, Mel and the team always get my car back on the road quicker than expected,…read morewith quality work. They've saved me time and money again and again by simply using their expertise to put the puzzle pieces together and fix the root of the problem. Awesome shop right here