As a guest at The Thompson Denver, receiving complimentary day passes to The Athletic Club was an awesome perk that immediately elevated my stay. Located just a few blocks away and physically connected to The Ritz-Carlton, the facility boasts a team that truly understands hospitality. From the moment I arrived, Grace was an absolute revelation. She serves as an amazing guide and a passionate advocate for all of my wellness wants and needs, taking the time to thoroughly tour me through the amenities while carefully noting my suggestions for the future. The entire staff mirrors this awesome energy, making you feel entirely welcome.
However, despite the stellar service, the physical facilities leave room for improvement, earning it a four out of five. For a premier gym drawing visitors from around the world who expect a top-tier experience, the amenities feel distinctly lacking. There is no pool, no cold plunge, no steam room, and no hot tub. Even the basic locker room provisions need a lift; I had to explicitly ask for everyday essentials like lotion and deodorant. The ownership needs to step up their game and invest in making this space more robust, luxurious, and matching the high-end caliber of its neighboring hotel partners. read more