Excellent service and staff! Quiet and in a great part of town for dining and shopping.

Made reservation for concert and the event was cancelled and hotel did not work with me to reschedule or partial at the least refund Will never look into this place again Only reason I have to choose one star is because I have to to move on from page read more

I went to The Ashton Hotel for their afternoon tea service with a friend to celebrate my birthday. I used to live in London, so I'm no stranger to a nice tea service, and The Ashton's was just okay. They had us sit in the lobby of the hotel for a few minutes while they finished setting up the tables, which was a little odd. Eventually, we were all called up by individual parties and seated. There was only one server, so things moved very slowly, although she was hustling as much as she could. The food was hit or miss, but I did appreciate that they could accommodate with vegetarian options, even if they weren't all particularly excellent. You are served one small pot of tea each and expected to make that last through the entire event. I thought this was especially stingy and was very disappointed that they did not refill your pot. The ambience was also just okay. We were all kept in close quarters, which meant that the loud party next to us was pretty disruptive. I wish that they had spaced out all out a little more to give everyone some room. Overall, I think the price is too high for the quality of the experience. As someone who has done high tea across the globe, the Ashton's ranks pretty low on my list. For the cost per person, I was expecting a little more of a luxe experience. read more

The Ashton Hotel - Hotels Near Me - Fort Worth, Texas

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We asked for a view of NOT the top of building or roofs and guess what we got!!! Would NOT recommend

This is a great, historic property in the heart of downtown Fort Worth. The rooms are spacious and this is a great place to enjoy a fun, memorable stay for special occasions - which we have done a few times! We noted that our recent stay had some issues with the preparedness of the room (some trash left behind, deferred maintenance issues with the bathroom vanity area and unkempt pullout bed that had crumbs from a previous guest under the couch cushions... If you get beyond those unnecessary observations/experiences - you will find a lovely, charming property that is quite quaint and fun for a special event celebration with your special someone (or bring along the kids too!). Thanks for a great venue to enjoy and let's clean up the details and this place will continue to be special for a long time to come! read more

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The Ashton is a really nice historical hotel conveniently located in downtown Fort Worth. I stayed on the sixth floor and my room was spacious and well appointed. The bed was comfortable and the staff was pretty good. With historic properties come problems, though. First, if you care (I do...a lot), the gym is awful. It's super small and some of the weights are missing. It's hot, so I guess it doubles as the sauna. The only redeeming quality is the Peloton bike. They're in great condition - seems like they're never used. Next, the AC in my room didn't work. The thermostat was set at 65. The room went from 77 to 75 over night. Not great. Valet parking is all that's offered. It's $55/night and around $62 when you add in all the fees. Finally, the shower dripped all night. Luckily, I didn't notice that until my last night when it was really bad. Would I stay here again? Maybe in a pinch, but it wouldn't be my first choice. read more

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***This review is for the tea room*** My cousin hosted her bridal shower here. Stunning hotel and would love to stay here one night. She had her bridal shower in a private ballroom. It was lovely. The service was timed perfectly from the moment we started til finished. Our teas were amazing, the soup was delicious, sandwiches were divine and sweets were scrumptious! Hoping to come again for a girl's day or a mommy/daughter day! read more

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High tea at the Ashton for a birthday event! What a delight and delicious array of courses. The cherry sencha tea was refreshing. I was impressed with the favor of all the courses, but the baby spinach and wild mushroom en croute stood out above all. Our party enjoyed celebrating here with some drinks after high tea. We were surprised by the bartender Iris who brought a slice of birthday cake and a candle for our friend celebrating her 29th birthday. Amazing customer service from Iris! Thank you read more

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I visited for afternoon tea and did not stay at the hotel. The tea service was good but not to the extent that the 26% automatic gratuity was justified. I valeted my car and was told that it would cost $20. I was actually charged $62. I called the hotel and they said they have nothing to do with valet since it was contracted out. They gave me a phone number to contact the valet service that ended up not being the real number. I tipped on top of that before I knew how much they actually charged me so I was swindled $70 for 2 hour parking and a subpar valet service read more

The high tea is wonderful, albeit pricey. Done this a number of times & loved it. If next to a large group can get noisy, but that, and cost, are my only issues. Would that stop me from attending, no! read more

I've been enjoying afternoon tea at The Ashton for over 25 years. Bringing friends, granddaughters and now great granddaughters to experience what I consider to be the absolute best presentation of afternoon tea. Not one detail is ever overlooked with superior service and delicious menus. I can honestly say after having afternoon tea in places all over the world, The Ashton tops them all. read more

This review is for the High Tea at the Ashton. My friend and I had stayed and visited the Ashton in the past but this time it was quite disappointing. Im glad we didn't book a room as they wanted over $400 for one night. The tea reservations were a bit unclear, I ended up calling the front desk to reserve and I was glad I called back to confirm two weeks before because they did not have our name. The menu was neat, the food was good. The pea soup starter was incredible. The wait staff was nice, but all of them seemed inexperienced. We got one glass of Prosecco each, and when we inquired if we could purchase another glass we were told the hotel had RUN OUT. We saw another table with a bottle, asked the waiter and he said you had to pre-reserve it. No where on the reservations did it say that. We each got one selection of tea and it was okay. The desert was the best part-the scones were delicious. The Prosecco was poured before guests arrived so it was not cold. The ticket included valet parking but we couldn't figure out how to do that and the valet line in front of the hotel was too long to park so we just found another spot to valet. When it came time to pay, my friend and I went to the front desk and were told that they can only accept one credit card per party. To me that seemed ridiculous. And the gratuity (26%) was added on. Two people, $81. Not worth it in our opinion. The hotel itself was dark, the bathroom was run down, and the snack "bar" for guests was empty. It's a shame because this hotel used to be very nice read more

The Ashton Hotel - Menu and place setting - Hotels Near Me - Fort Worth, Texas

The room was beautiful, bathroom amazing. The view with a huge walk onto balcony was a major plus. We stayed two nights. Walking distance to a great restaurants. The valet service was over the top. We brought our bikes with to ride during the day. The valet helped us unload the bikes, stored them in the hotel so they were safe. His attitude was exceptional. Brought our bikes out for us the next day. Was so positive I wanted to keep him as a son. The check in desk was easy, fast but attentive to our questions. I wish they had the restaurant open though. Covid didn't help a bit for so many businesses. The decor and historic history were what we Loved about the Ashton Hotel also. OHHH and the bed was sooo comfortable, the linens were super nice, luxurious! Jenne & Greg read more

Went with my daughters for high tea at Christmas. I called to ask if we could bring a baby and was told yes. We didn't end up needing to take the baby, and I was charged $69 for a child's tea. I was never asked when booking if a baby would be eating and if we wanted to order a child's plate. A 9-month-old baby does not need an expensive tea service. Once we were charged, I had to ask for all the food to be boxed up since I had been charged for it. I emailed the hotel via their website my complaint and never got a reply or call back. Skip The Ashton for tea and go to the Adolphus. read more

Completely disgusted and furious at the recent service from Ashton Hotel. Our company made a reservation at Ashton Hotel for Friday, December 8 and Saturday, December 9th for an important guest and his wife visiting us from Houston. Upon checking in on Friday, December 8th he was told that his reservation for for Saturday, December 9th WOULD NOT be honored and they would make him Check Out and move him and his wife to the nearby Hilton. Upon hearing this disappointing news he texted me but it was already late in the evening and I didn't see the text message until the next morning. When I called the Ashton the next morning Shayla (spelling?) told me that they would refund our company CC and they were paying for his stay at the nearby Hilton. This important guest texted me today (12/12) saying that his personal credit card is being charged and that Ashton is now refusing to pay the Hilton charge. This was his first time visiting Fort Worth and his first time seeing our business and meeting us. It was very important for this weekend (especially his hotel accommodations!) to be a positive experience. I could not have been more disappointed in the service from the Ashton Hotel. read more

The best High Tea in Dallas! We stayed here a few weeks back and scheduled tea the next day for a little staycation action. Best Scone in Dallas! read more

On the plus side, the place is a very cool historic building originally built a century ago as the original Fort Worth Club. It's very centrally located downtown within quick walking distance of Sundance Square and a number of good restaurants and bars. Rooms were quite spacious and nicely appointed. On the downside, while I'm all for historic preservation and original details some basic renovations were sorely needed and the hotel looked downright beat up in spots. They should maybe also upgrade the windows in hopes of some better soundproofing as you could hear a lot of traffic noise at night and early mornings in our 2nd floor corner room. Security seemed way too lax, no key entry required for the hotel or elevators and we saw the lone front desk attendant have to chase out people coming in from the street a few times over the course of our two night stay. The hotel was too short staffed overall but all staff who were there were uniformly professional and lovely. read more

The wife and I as well as another couple both booked rooms here over a month ago. I spent right about $400 for the room because we were treating ourselves and celebrating an occasion with good friends. We had issues using the app to check in online, upon arrival at the hotel. We were informed they overbooked and sent us up the street to the Hilton. This was rather aggravating because we were never called or notified of the issue until we arrived. We had even confirmed our reservation the day before, which was paid in full over a month earlier. This threw a big kink in our plans altogether, and i do not feel the room we were set up in was worth $400 at all. If you want to pay for a room way in advance and to being shuffled to another place who rents the rooms for a cheaper rate than this is your place. I feel like they merely overbook at the higher rate to bank money. I'll never waste my time here again because not only was i shafted on our room and rate, they relocated our friends as well and they had also paid in advance and got set up in a much smaller room and had paid for overnight parking further down the road and had to walk to the new hotel. Waste of time and disappointing evening for sure. read more

I'm giving three stars because service was fine. It was our room that sucked. This was the second time we stayed here and the last. To me it looked like the room they gave us might have been used for something else and they turned it into a room. It was tiny and no tv. Check out the view I attached. We could also hear everything our neighbors were saying and doing. So if they try to give you room 302 ask for something else. Our friends stayed on the fifth floor and had a great room with high ceilings and a TV. read more

The Ashton Hotel - Killer view lol - Hotels Near Me - Fort Worth, Texas

Beautiful hotel! Impeccable customer service. I could not have chosen a better location to have hosted my intimate wedding ceremony. The wine cellar was beautiful! Super cozy and exactly what we wanted. The 3 course dinner and cocktail hour with appetizers and champagne set the pace for the elegant dinner that followed. The butler and hostess/waitress were above and beyond what we expected. My day was perfect! It was everything I hoped it would be and then some. read more

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We stayed here for a friend's wedding this weekend and I knew the moment that we arrived that it was a mistake to stay at the Ashton. The hotel staff are either incompetent or indifferent about customer service. Two staff behind the desk watch me and my wife make several trips to unload our baggage from the car without offering any assistance. When my wife inquired about a luggage cart, we were told they didn't have one. When we asked where the valet was, we were told he was probably out parking cars and just to bring them our keys and he would eventually park our car. The room smelled of bleach and the shutters had so much dust on them that it's likely they haven't been dusted since the hotel opened. Oh, and they overbooked the hotel by four rooms, so four couples had to move hotels. Later in the day when the wedding party was set to get ready in the Scott room, which was reserved, we were told by the staff at the front desk that they didn't know where the keys were to unlock that room. That was after we had called down 2x over a period of 45 minutes to ask them to unlock the room, to which they never sent anyone to communicate to us that they couldn't find the keys. It took a trip downstairs to learn of this. Lastly, the morning of check out, my wife and I checked out at 11am and the hotel lobby was littered with trash from the night before (cups, wrappers, etc) and no staff were going to be bothered with cleaning up. Oh, and the young lady behind the front desk was making out with some dude prior to us checking out. I will never stay there again and I recommend that no one else caring to stay in downtown Fort Worth stay there either. read more

Cool hotel but no one could figure out how to turn off the friggin wake up call that came every morning at 6 am and again at 6:30 am. No one. So much for relaxing, romantic get away we had saved credit card points 3 years for. read more

This hotel was awful. Do not waste your money. Not clean, temperature in the room was set at 54 degrees, and it took hours to warm it up. Hot water only available at bathroom sink faucets, and a knock on our door at 9 am from housekeeping. Seemed they wanted us out! Very disappointing. read more

Nice boutique hotel with modern decor and spacious rooms. They balance the mod decor with a pair of fresh, homemade looking baked chocolate chip cookies on your bed. As someone with a major chocolate chip cookie tooth this is much, much appreciated. I've stayed here a few times and the service is typically comparable to the space. Although during one stay they actually checked me into a room that had been freshly painted. Yes, it certainly reeked as such. Low VOC paint they did not use. They first decided to try to air out the room and bring in fans before realizing blowing fumes around was not a way to actually remove the fumes. They finally moved me to another room after I complained again. Sorry, I don't want to join the hotel room death list- especially not by any misdeed on my part! The room service portions are normal size, especially compared to everywhere else I eat in Fort Worth. Serving sizes in the area are astronomical but here, I almost felt like my veggie egg white omlette was too small. It was fine, nothing spectacular. Oatmeal is pretty tasty. If you can, request a room with a tub. Something about the showers makes me dizzy. might be the tiles. read more

The Ashton Hotel - veggie egg white omelette from room service - Hotels Near Me - Fort Worth, Texas

Service was great, Rodney was very helpful and professiona. beautiful hotel great location awesome pillows

I want to give The Ashton a good review but can only get to mixed. The room was $360 and was nice and clean. I purchased valet parking with the room but no one from valet met us when we arrived. The desk clerk was nice and helpful but informed us there was no food service since COVID. Everyone else in the area is open so The Ashton seems to be falling behind. They advertised turndown service on their website. Didn't happen. The intersection below sounded like the starting line for a NASCAR race all night with people stopping and revving their engines. The room was spacious enough but a big part of the charm of historic boutique hotels is dining and the bar. The Ashton has neither for the time being. read more

The Ashton Tea. More like a lunch that offered small pots of loose leaf tea. The food was tasty. That said, this was not an English tea. Soup and Selection of hors d'oeuvre. Their scones were not traditional biscuits, the Ashton's were a large, hard triangle flat 'sugar cookie' that one may spread jam across. One bite and I left it on the plate. $$ , close dark tables, more for dinner and wine. read more

The room we got was okay but definitely not worth the 500 we spent in two nights staying there they also charge a "historic fee" after you leave for 23$ they did not have a breakfast like they advertised and the parking was an additional 40$ this place sucks read more

This review is for the high tea at the Ashton. We hosted a baby shower for a friend at High Tea. It was a lovely afternoon. We had a party of 12. The staff, food and service was fantastic. The tea costs $38 and includes valet parking. It is a good value, in my opinion. You have your choice of tea, and start with a small taste of soup. A variety of finger sandwiches, veggies and deviled eggs followed. These are all small snack size portions. But you will not leave hungry! The tea ended with hot scones, shortbreads and chocolate covered strawberries. The desserts were very large! It was a lovely experience and I highly recommend it! read more

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Flew into Fort Worth for a night for business and stayed at The Ashton after finding a good deal on Expedia. Great price and absolutely loved where it was located downtown. We were greeted very warmly and given our room key, which was so unique. I fell in love with the ambiance, the friendliness and the location. The rooms were extremely clean and spacious. Bathroom is well lit and has a stand up shower. Outside you will find the prettiest stand up tub with massage options. Very romantic. The bed was extremely comfortable and the view of downtown through the window was great. Check in and check out process was easy and quick. Will definitely stay here again the next time we are in Fort Worth! read more

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Elegant hotel with lots of extra touches. They pay attention to detail. Rooms are clean and spacious. However the bathrooms need a major remodel, they are awkward and old, our room had a leak because of a broken tile that caused a leak into the lobby. Staff was nice, bed was comfortable. read more

We booked this hotel first and 2 other couples followed us in booking. We were having a Weekend in Ft Worth and wanted to stay in the same location. When we got to the Hotel we were the first to arrive. They said they called the previous day and the day of arrival. I have zero voice-mails from the Ashton. They said there was an issue with our room and sent us to the Hilton. It was a rainy afternoon so it was not fun at allwalking with all of our stuff to the Hilton. The next couple in our group arrived after we were sent to the Hilton. They were told the same thing. Problem with the room but they got upgraded to the presidential suite. Then the last couple got there they said they had a voice-mail saying there was an issue but they were given a room at the Ashton as well. So we were at the point the couple not at the Ahston. And we don't understand why. We called customer service and gave a detailed complaint and we were told a General Manager would call us and its been over 2 weeks and we yet to receivea call or email. To add insult to injury I get an email asking how my stay at the Ashton was. It was a very inconvenient weekend. read more

At nearly $300 per night I had high expectations of this "boutique" hotel and was terribly disappointed. The room was a typical hotel room and the bed was comfortable but the pleasant anniversary getaway hotel ended there. We were supposed to get a "Tea/light lunch" with the reservation; however, there was no such thing offered/provided. We were in the 4th floor facing 6th street and the traffic noise, especially in the wee hours of Saturday night, was very, very loud. Car alarms on the street and loud cars make for a poor night's rest. The windows of the hotel were caked with dirt. The desk staff seemed wholly incompetent (every time we walked past, without luggage, they would ask "are you checking out?"). The required valet was a joke, we called down to have the car retrieved and got a call back from the system indicating it would be ready in 10 minutes, when we showed up at the right time the answer we got was "oh, sorry, I didn't hear my phone buzz". The next time there was no call back that the car was ready and when we decided to go to the lobby to check on it, behold the car was there. The Echo Auto that I leave attached to my dash was broken. Luckily nothing was stolen. As someone who has spent a lot of nights in hotels this is among the poorest experiences I've had. If you want a historic boutique experience I would highly recommend that you try the Kimpton hotel that's at 7th and Main instead of The Ashton, the AC Hotel (boutique brand in the Marriott family) that's on the West side of 5th and Main or even the Courtyard by Marriott that's on the East side of 5th and Main. Terribly disappointed. Definitely won't be back. read more

Might be the best hotel in DFW. It's beautifully decorated. The food is exceptionally good- try the mascarpone omelet. The bathrooms are the highlight. Great tubs and showers. All rooms Have excellent lightning, big windows. Comfortable beds. I added a picture of the gym. I had a hard time finding it. It's in the basement. Now you know. Also, restaurant is not 24/7 and hours are haphazard. Be sure to plan ahead re: food& drinks. Finally, if you need wine, walk 5 minutes to Oliver's. Descent selection also has cheeses, fruit/veggies. read more

The Ashton Hotel - The Ashton Hotel Fitness Center - Hotels Near Me - Fort Worth, Texas

Love this hotel. It's my go-to. Small and feel boutique and personal. Staff is always super nice. Rooms are lovely. If you ask for a corner room, you should get a stand alone tub and shower. They also have Romance suites with big tubs for two. Beds are comfy. Location is great. There is no room service or bar, but they do serve breakfast downstairs and to your room. Great restaurants in walking distance. Highly recommend. read more

Sooo. We have not stayed here in many years. Booked a room for Friday night 2/27. An average rate of $219. Plus $35 for valet. Not bad. After checking in, I had no idea that the property had completely disintegrated. I'll start with the only positive: The front desk girl was very polite and sweet. No complaints there. The rest of the hotel is downhill from there - There is no Restuarant, or bar. The "snack" area is half empty. The gym is the size of a 5x10 closet and extremely claustrophobic. The worst part of this hotel was the cleanliness of the room. It was one of the worst I have experienced in a long time. And unfortunately once you unpack and settle in, it's just too much trouble to re pack and call downstairs and ask for a new room. (It was only one night) I am sure they would have been happy to accommodate, but seriously ? Should we have to ask ? There was pubic hair on the floor in the bathroom, the toilet was not clean, there was a used nail file sitting on the desk, and there was dried toothpaste on the wall. Disgusting. Again, I want to be clear that the front desk girl was very nice. But it doesn't make up for the rest of the hotel. Will definitely never be back. And do not recommend. read more

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If you need to stay in Forth Worth, then this is a lovely boutique hotel located in downtown. Easy access to the day/night life of Fort Worth. Very friendly staff. The place is clean, renovated and charming. I was here for a wedding and the food was fabulous! It is a bit pricey but you get what you pay for. Positives: - location, service, convenience, food Negatives - small rooms, pricey, no fitness center, no view Great place for an event read more

First, let me start out by saying this was our Thirtieth Wedding Anniversary celebration and we were planning to make a weekend of it. To start things off, the whirlpool bath in the room was not working, which was why we chose this specific room in the first place. When checking out I mentioned this to the front desk personnel, who could not have cared less. I told her we had specifically paid MORE for the room because it advertised that feature. Cricket noise. Secondly, we were jolted awake by an unsolicited wake-up call at 7 a.m. When I mentioned this, the front desk person replied, "Oh yeah, there were several others who had that happen too." Well, the fact that others suffered the same fate...that makes me feel so much better. Not. Lastly, we had an appalling experience retrieving our vehicle. Initially we were told that it would be at least a half hour to get our car. Well, okay, there was only the one attendant and he seemed to be rather frazzled. We waited 20 minutes for our car, finally the attendant told us we might want to go down the street a few blocks to the Hilton as they were parking cars of the Ashton guests at that location, and they could help get our car sooner because he thought he would be at least an additional half hour getting ours. We walked down to the Hilton and stood in the cold for 20 to 25 minutes until I tell my husband that I am walking back to the Ashton at least I can sit indoors and not freeze to death while waiting for the car. No one ever helped us. We wound up returning to the Ashton only to discover that our car keys had been lost and at which point they began asking for a description of our vehicle. At this point I was nearing tears. When our car was finally returned the surly valet had a minor fit when my husband declined to give him a tip. I mean, really? You are rude, non-responsive, apparently incompetent, and then expect a tip? When we were leaving the young woman at the front desk apologized for the absolute disaster of a stay and said that she would have the manager contact us later that day to try to make the experience right. I told her that we would really appreciate a call. That was a Sunday morning, it has been three days since this happened. Any guesses? Yep, no call. No email...No comment. I completely understand that a couple's anniversary may not be a big deal to a business establishment, but it really was a special milestone to us. I also expected a level of excellence and service at an establishment of this caliber, or should I say the "purported" caliber. Never again! If I am hoping for quality, I will go to the Omni or even the faded albeit service-oriented Renaissance. I seldom write reviews and certainly try not to dwell on a negative experience, however, I am hoping I can save someone else some grief and incredible disappointment over a spoiled special event. read more

We stayed for our anniversary and loved it. Our room was wonderful. Really comfortable bed. Very quiet. We had a fireplace which was lovely, the only room that has one. This place feels like a home, not a hotel. We will definitely be back to spend more time. Great location to Sundance Square for great dining, shopping and movies. read more

Exceptional staff who goes out of their way to make you feel welcome and special. From umbrellas on a rainy day to hosted wine bar from 5-7pm Friday night! Every detailed courtesy was considered! Thank you for a great week in Ft Worth! read more

The Ashton Hotel - Hotels Near Me - Fort Worth, Texas