I really do love the food here and I always come here with my best friend,
however we have notices that the standard of service, atmosphere and
just the little things are slipping fast.
We have almost always had to wait at least 3-5 minutes by the door for a
member of staff to seat us, even though many usually pass by without giving
a notice to us or anyone else waiting.
We usually always have n extremely friendly waiter or waitress, however
sometimes we can wait up to half an hour after we have finished our meal for
any sort of recognition that we exist. I usually have to get up and approach
staff at the til to collect a bill and only many occasions they couldn't be
bothered to collect it so it was left on the table paid for!
We always visit mainly during quiet or average busy times, so there isn't really
an excuse to not acknowledge our existence. Last point are the toilets
well the ladies toilets, I have yet to view the men's ;)! Well, many of the locks
are broken off the doors and rather than remove them and replace them with
a large steady lock, a small latch has just been nailed on top which is also broken.
Last time i visited there was random puddles and toilet paper scattered here and there,
the dryer wasn't working and , well I definitely think there is a need for a toilet checking rota!
ANYWAY the food is always always ALWAYS up to a high standard, never experienced a wrong
order, salad bar is clean and organized (if not rather cramped) and the staff are generally bubbly and helpful. So for the good times thank you! Also EXCELLENT VALUE I absolutely cannot complain when it comes to price, especially with the refillable drinks, my dinner alone usually costs £15 or less with refillable drink and dessert :-) (Desserts are excellent also, strawberry shortcake sundae is definitely my favorite!)
I'm sorry, yes this is a very critical review however I have been a regular customer since I was 9 years old (quite a long time ago now) so I feel my opinion is very valid. read more