Scheduling and dispatch do not communicate well and do not respect customers' time. Booked through the manufacturer for a washer repair. First appointment they rescheduled with 30 minutes left in the appointment window. Second appointment was booked for Tuesday 8am-12pm. As of about 12:10pm, no communication. On the day of the reschedule there was NO communication that my job had been reassigned to another tech or that the appointment window had shifted from 8-12 to 10:30-2:30. Had the tech messaged me any later I would have been in the office. The tech that arrived was knowledgeable and he was very nice. Parts are needed so we'll see how this plays out. read more

Diagnosed problem on Thursday, installed part ordered in from parts supplier from out of state on Tuesday. It would have cost more and taken more time to buy a new dryer delivered and hooked up. Kudos to The App Guys... read more

If your CS process includes waiting and hoping the customer does not call to find out why you did not show-up between the promised 4-hour window, you are not taking customer service seriously. I have no interest is giving my hard-earned money to any company that does not respect my time. We have used you in the past, but never again. That's how fast you can lose a customer and get a negative online rating. read more

This is the second time my landlord booked The Appliance Guys for my fridge, and both times they've been great. I rent in the Hampton area of St. Louis and had them out most recently because my Frigidaire wasn't cooling. Brian S came out, quickly diagnosed it as a bad compressor, and let me know the repair would be over $2,000--but thankfully it's under warranty. Even with the bad news, Brian was friendly, professional, and super kind to my pug Mojo, who insisted on "helping" the whole time. I didn't have Brian the first time (back in September 2023 when I needed a replacement fridge), but both visits were fast and easy. Highly recommend them for solid, reliable service. read more

Are these guys still in business? Be warned: They came out, took our oven apart for diagnostic and didn't properly put it back together and broke our control board in the process. We called and talked to management and they said they would call us back in 30 minutes on a resolution plan and never did. We've been dealing with this for 5 days and now they aren't answering their phones. read more

they do not call back and send out some kid who did not know what he was doing and screwed up the handle on our refrigerator. while working on our refrigerator he did not know how to take it apart or fix it so we had to take all our food to the basement until they could get someone who knew what they were doing to fix it. DO NOT USE THESE PEOPLE read more

This company was reliable, efficient, Professional and reasonably priced. I would highly recommend them. read more

Very organized. Excellent communication options -- text, phone, email. Speedy, courteous, personable, technician. Thoroughly professional. I recommend read more

Never dealt with such extremely unprofessional and deceitful company before. Customers should be warned they take no responsibility for their work. Rarely answer phones and when they do, it is Amber who tells one untruth after another and refuses to transfer me to manager or anyone higher up. I deleted my Google review after seeing how vicious and demeaning the owner replies publicly to any criticism. No doubt his tactic for eliminating honest negative reviews read more

Our LG refrigerator stopped working, and LG booked us a service appointment with Appliance Guys. The first day they didn't show up at all, despite us waiting all day for them. We called to reschedule, and the earliest was 3 days later. After waiting several hours, they called to cancel the appointment. It has now been nine days without a working fridge, and no one has even looked at the problem. I am done with LG and The Appliance Guys. read more

Very poor service. They have been to my house twice with the wrong parts (so a total of three visits and I still have a broken dishwasher). I called Friday (a week after they last arrived with the wrong parts) and asked for a manager - no return call. Called today and they say she isn't there and they won't give me a sooner time to get the parts in even if their incompetency is the reason this wasn't done a month ago. The person that answers the phone is not at all a customer service person -even if the company should be going out of their way to apologize for their issues. Do not use them!!! If you have a problem, they dont' care read more

Avoid at all costs. The Appliance Guys took $400 from me and didn't repair my LG dryer. I called them weekly for 2 months and they strung me along claiming they were waiting for the parts. When I called today they told me the job was marked complete and there isn't anything they can do. A complete waste of time and a scam. read more

I rarely leave reviews, but this company was so awful I had to warn others. I paid $120 for a dishwasher inspection and repair quote. The tech claimed it needed a new pump without thoroughly checking--ran it for 10 minutes, didn't use tools, or inspect spray arms. He couldn't even start the diagnostic test until I, using ChatGPT, showed him how. He insisted on a new pump but never provided a quote. After three days of calling, no one followed up despite promises, and I was told no refunds. Total waste of money and time--avoid this place! Would love for someone to contact me from this place that has any authority. Thanks read more

Do you like throwing away $89 for nothing? This is the place for you. I've used them previously and liked them but this time, for a range, they were totally useless. It was $89 to tell me my range was totally fine (took 5 whole min) and that they would need to do an additional $250 diagnostic to figure out why the clean wasn't working. Ok, so is it $89 service or $250 service call or what? Had they told me it was $250 I would have canceled from the start. I called to ask about this and she basically told me yep, that's what we do. It's $89 to tell you it's fine and actually diagnosing it would be $250 plus whatever to fix it. I won't make this mistake again. read more

0 STARS! READ RECENT REVIEWS (ALL TERRIBLE)!!! Rating should reflect current reviews... 1- 2 stars at best. Took them 6 times to NOT fix a dryer. OWNER does not know how to run a business. Tech's don't know how to fix appliance. Receptionist doesn't know how to answer the phone. Tech told me how bad office is, owner told me how bad techs are... lots of finger pointing and no one running this place! Save yourself the headache and choose ANYONE other than this place! Owner was provide my feedback and provided an opportunity to apologies and make things right... no call/ nothing during this mess of a process. read more

DO NOT USE THIS COMPANY WITHOUT READING THIS FIRST! A few months back I took my dishwasher apart to clean it and then when I tried to reassemble it, I put it together incorrectly and the spray arm came off and was damaged. I ordered a new one, finally got tired of handwashing dishes and called The Appliance Guys. I told them the situation and was told it would be a $99 charge to come out. We set up a time and a 4 hour window (which I had to take off work). The repairman showed up about an hour after he said he was en route. I showed him the new spray arm and 2 minutes later it was installed. He then started the dishwasher and started working on his tablet. He then told me the charge would be $212!! I was charged $112 for 2 minutes of labor! I complained to the repairman and he said he would have someone call me. No one called so I called and left a message and never received a call back! DO NOT USE THIS COMPANY! $212 for 2 minutes of labor is ridiculous! read more

Our experience with the Appliance Guys was a complete disaster from start to finish. Their unprofessional scheduling system, forced through an infuriating text service is just the tip of the iceberg. They charged a $99 diagnostic fee that wasn't applied to repair costs, misdiagnosed our dishwasher three times and wasted weeks replacing unnecessary parts (drain pump, mother board, etc.) only to ultimately give up and declare the dishwasher un-fixable. To make matters worse after the last visit, or previously working kitchen water line has stopped working. The owner Chris denied any responsibility and only offered a partial refund refusing to refund the diagnostic fee despite their incompetence and damage caused. What once was a reliable company is now a mess, they have cost us time, money and now a functioning kitchen. Avoid using Appliance guys. read more

SAVE YOUR MONEY & go somewhere else! Avoid this scam. Our 6 year old dryer stopped heating so we called the appliance guys to come look at it. I was prepared to buy a new dryer but I was convinced to have them install a new heating element and was told this should extend my dryer's life by 4 years. Six months later, our dryer stopped heating again. After a week of failed attempts to reach the company, I finally spoke to a receptionist. She informed me of their 90 day warranty period. I asked if there was anything they can do and she said they could schedule another $99 service visit. I explained how I was frustrated that I was told the last fix would last a lot longer and I did not want to have to pay $400 again every 6 months to have this fixed. I was told "well that is your choice." I see now why this company has been getting terrible reviews now. I even referred a friend to this company who had the same issue as me and their heating element also stopped working shortly after being installed. Please do yourself a favor and do not trust these people...if you can even get them to contact you back. read more

Would not recommend this company if you have a GE warranty repair. This company was sent by GE and had an open work order from for over 4 months trying to repair an appliance. They sent over 5 repair techs to diagnose the problem and "repair the issue", each not time not working and was told multiple times there was no issue. After multiple wrong parts ordered and no repairs made, the appliance is still broken. The 'repair' went on past the warranty window and now the is voided leaving me with a broken appliance that never worked after it was installed. I do not recommend this company. read more

Somewhat expected with a Samsung. No service or force defrost attempted. Asked repeatedly for FD function. Not sure if repairman knew the correct sequence of buttons to perform FD on that make and model. Informed tech I had successfully reset the icemaker at least twice with reset button as outlined on You tube. Disappointed tech did less ... or not willing to do more to service? read more

I called appliance guys for an issue with my dishwasher. I watched a couple of YouTube videos and checked the things I was able to and had a good idea what it was myself but I needed a professional to come confirm my thoughts on the issue. That's not what I got. The tech showed up and turned on the dishwasher. Then he immediately started watching what sounded like a YouTube video. I wanted someone that knew what they were doing to come to my house and tell me what was wrong. Instead I just paid $89 for someone to come do the same thing that I've already done....save yourself some time and money and either watch the YouTube video and be confident with what you've found or call a different appliance repair company.... read more

This company does not answer phones, will not respond to texts and does not show up in their time window. Another company subcontracted the appliance guys out to fix my dishwasher and they were impossible to deal with. read more

They left the dishwasher supply line valve loose. Water warped my floor and stained the ceiling below. My insurance company called Chris the owner who stated that I signed a waiver at the beginning of the job and that he is, therefore, not responsible for his neglect. He would NOT provide his insurance company info and basically that he is not responsible for his employee's mistakes. The Appliance Guys are NOT an ethical business with solid customer care or customer service. Beware of the fine print, it's big enough for them to try to hide behind. read more

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This company did not sit well with me. My diagnostic appointment was with the owner of the company. He called to say he was on his way. He tried to get the payment for the service call before he even arrived at my house. When I questioned why he said because the "owner" likes for them to. I said aren't you the owner. He didn't know that I knew that so he gave me some bs excuse about saying that to avoid confusion because they have a lot of techs. It was very deceptive and made me questions the entire company. Because of that I had the repair done by another company. read more

Charged the service fee and then another $200, which they swore would fix my dishwasher. When the dishes still weren't getting clean AND they broke the top shelf doing their repair, I called them back. They said the top shelf wasn't their responsibility, even though it was perfectly fine before they arrived and had never had ANY issue. So they sent another technician. He wanted another $300 to fix it. So, you didn't fix it the first time for $200 plus service fee, you break it worse and accept no responsibility and then you want me to give you another $300? I think not read more

The Appliance Guys - Check out how they broke my top rack when they came to "fix" it not washing, then claimed no responsibility. - Appliances & Repair Near Me - Eureka, Missouri

Paid $89 for a Service Call. Technician walked in, saw the w/d units were stacked, informed me he could not diagnose without a second man present, told me he would have to come back another time. Turns out the second man is an additional $190 before we even get to repair parts and labor. AND the service call is non-refundable because the technician walked into my door. Think twice before using this company. Gave 2* bc the appointment time was quick and office staff courteous. read more

I scheduled an appointment with The Appliance Guys to diagnose and repair a leak from the door of my dishwasher for Thursday April 15, 2021. A technician came to my home and said the door needed a gasket and it would have to be ordered. Another technician returned on April 20 and replaced the gasket. After the technician left, I ran the dishwasher; it still leaked. On April 30, another tech made another diagnosis, this time he said the door needed a hinge. Hinge was ordered, replaced, but the leak continued. After this visit, I found several gouges in my kitchen floor, which had been installed new in March. Appliance Guy Owner Chris Becker returned to finally fix the door correctly on May 26. I pointed out the damaged floor, which he acknowledged had been caused by his technician on the previous visit. But after talking to the tech, he said the tech denied moving my refrigerator, which caused the damage, and refuses to take responsibility for said damage. In the end, it took four men, five visits, to fix the leaking door. But my new kitchen floor was damaged in the process and The Appliance Guys failed to take responsibility for it. read more

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The WORST! My oven was not heating properly and they said they could repair it. I have been without my oven now for nearly a month. They cancelled the first appointment to replace the part, then CANCELLED THE DAY BEFORE THANKSGIVING. I have no oven for Thanksgiving with family expected to arrive shortly. They did not offer to help in any way. read more

Went on here to tell everyone how great this company is. My tech cody was easy to work with i had a conflict with my appointment and cody pushed my time back so i could get home and meet up with him. I was his last stop and i felt bad making him wait on me. But he was so cool about it. I am so glad i found this company Good service isnt easy too find. read more

We called The Appliance Guys to come out and diagnose an issue we were having with our GE dishwasher 5 months ago, they came out said it was the heating element as we thought and then promptly replaced it. I'm honestly not sure how he did it so quickly, that's when the problems started. The first load we had issues with the heating element heating up WAY too hot, so hot it melted the silverware rack and several plastic items in the dishwasher. So they came back out and told us it was the control board which would be another ~200$ to fix. We did it, hoping our dishwasher problems were behind us. The next time we ran a load the heating element worked but not like before it was not drying our dishes. So we stopped using the heating element. We were just glad we had clean dishes after this 2 weeks of having to wash dishes by hand. Unfortunately this last week the heat setting was turned on by accident, and we smelled a very strange smell coming from our dishwasher. After pulling it open to investigate and seeing no melted plastic we closed the door and continued to investigate. My husband opened the cabinet next to the dishwasher and it was filled with an awful smoke. We immediately flipped the breaker and pulled the dishwasher out, and it was noticed that at the heating element connection to the electrical system the entire back of the dishwasher was black. The electrical wire connecting the heating element to electrical source had completely burned through, the wire was disintegrated. It had melted through the insulation! Now I'm not a dishwasher expert, but I certainly know that something was not right. It looked as though the element wasn't hooked up completely to the wire, and it couldn't get enough electricity to properly dry the dishes. I also find it very interesting that the dishwasher repair man never pulled the dishwasher out to replace the heating element, as I've seen every repairman online do. I called to ask The Appliance Guys in Eureka to please come take a look and make sure their work wasn't to blame, almost catching my entire house on fire. They did schedule a service call for the next morning, but when I spoke with them the next morning they said it would cost 69$ for them to come take a look at the work they completed. I declined that and asked that they come out to take a look, at no cost, and that's when they stopped answering my calls and messages. I can appreciate all the great reviews on google and Facebook and Angies List, but please, do think about how confident they feel about their services to not even call a concerned customer back about their dishwasher almost catching their house on fire. I'm just lucky I was home to stop the dishwasher's cycle. read more

The Appliance Guys - Notice the black nut, it used to be white.... and the wire that is completely burned through. - Appliances & Repair Near Me - Eureka, Missouri

I had a really good experience the first couple times until I had to deal with the owner himself. Now he is trying to charge me for work that he did not do and I did not approve through a quoted email like I had to do for the first service call, trying to charge me $75. I asked him to show me the burnt wire he replaced and he walked out of my house. He was down stairs maybe 10minutes, he could not show me a picture or a burnt wire and I did not approve the work before hand. Now he is trying to charge me double. Seems like he is trying to scam if you call out for any warranty repair. I was not shown what was broke or replaced or told what it would cost before hand. read more

We have used them two times now. We have always found the technicians to be very knowledgeable and friendly. They also use good software so you know exactly what you're paying for. They offer good peace of mind. read more

We had 2 recent repairs needed. The office staff and repairmen we're great! Both Kyle and Justin did s great job! The scheduling tool they use is great! read more

Scheduling a repair was easy (online scheduling available and I called to reschedule after a conflict arose, both were easy). Notified of technician being en route and he arrived quickly. He was very professional, kind and efficient in repairing our dryer. Our parts were available in his van making the repair even faster. For Covid protocols, he was wearing a mask, gloves and maintained distance. Overall a wonderful experience and great value. I highly recommend them and will be using for any future repairs! read more

Thoroughly disappointed in service for dishwasher. First technician arrived June 11. Said he fixed it and to let cycle finish. Same issue, dishwasher would not drain. Called to get another appointment (typically wait around 30 minutes to an hour on hold for this company), appointment was set for June 16. Technician came, but again would not wait for a cycle to finish to ensure the fix was complete. Called again an hour after technician left that dishwasher was still not fixed. Was told that they would call me back after they get a hold of the technician. Two hours later no call back received, and no follow up appointment made. Additionally the second technician was reinstalling the dishwasher and the top left side was about a 1/2" higher than the right side. I asked him to level it before screwing in to my solid wood cabinets, he did not stop, screwed into the wood, and said afterward that he does not carry a level. Even eyeing up the level would have been better. Now I have 6+ holes in my wood cabinets. Poor attention to detail. Would not recommend to anyone, difficult to get through to company, work is not thorough. UPDATE: Later that evening I found out the second technician was Chris, the owner. He called me to inform me that he saw my review, and they would not stand by their work. He refused to come back out and fix the dishwasher, he told me to find another company. Speaks volumes that they don't stand by their work. Eventually will come back to bite them. read more

We have have used Chris and the appliance guys now about 5 times over the last 8 years and they have been very reliable, had great communication and have stood behind their work. They use a great scheduling tool to make sure appointments are set which has been very helpful. Use them on your next repair job and you won't be disappointed. read more

Prompt replies, fair estimates, quality work, very knowledgeable, and friendly. Chris helped me sort out some problems with my fridge. Great guy and very competent. Nothing but good things to say about this company. Will definitely look them up in the future if I need help with other things. read more

These guys are great for this many reasons: 1) They were able to fit me in earlier than the estimated time frame (if it worked for me), and it did. SCORE! 2) Cody figured out my dryer issue, pet my pup, and gave me a quote within 20 minutes. 3) He explained the labor and parts cost before I even signed on the dotted line. The price was fair, and quite honestly, the customer service alone would've made me go with this company regardless of cost. And I ain't no rich ... lady. :) read more

We needed someone to repair the oven. We did not know why it stopped working. We called the Appliance Guys, the repairman who came, fixed the problem, but while he was testing the repair, we lost power on that side of the wall in the kitchen. We told him that we were not going to pay until he restored the electricity. I asked the repairman if the company could send an electrician to take a look. The repairman said that they do not have an electrician. How can you have a company repairing electrical appliances and not have an electrician? He left, we did not pay and we had to call an electrician. The electrician came and pushed the reset button. That was it! The bill was more than one hundred dollars. We were surprised that The Appliance Guys did not take responsibility of their actions, We still cannot believe that Appliance Guys were not interested in sending a person who could take a look at the problem that was created by their repairman. Cristina read more

I was able to make an appointment after hours online easily and then I received a confirmation phone call the next day. Chris came and quickly diagnosed the problem and it was repaired quickly. I hope I don't need their services again but if I do, I will definitely use them again! read more