I've been hotel hopping around Makati during my 5 week trip in the Philippines to find the best places to stay at. Alpha Suites declares itself as a 5 star hotel, but in my honest opinion, it's more of a 4 star hotel. The staff are all excellent, no complaints there. The front desk graciously allowed us to check in early, as I didn't remember the correct check-in time is 2pm. Everyone is always friendly, smiling, & willing to go out of their way to help you. The location isn't within a comfortable walking distance to restaurants, or shopping, so there isn't a shortage of amenities available, in house. There's a pharmacy, few stores (since it's under construction) & budget friendly food options, all located in the Alphaland Makati Place, which is accessible via the ground floor, through an adjacent corridor (that passes by the hotel's office). Rustan's supermarket, on the lower level is super convenient. Prices are very reasonable. I was happy to find their liquor section had ample choices. We also ended up cooking a few nights since their fresh foods were irresistible. It was a joy to cook in the kitchen as the electronics (especially the stove) were user friendly & kitchen tools-pot, pan, rice cooker, etc., basically everything you need, is at hand. The granite countertop is very pretty. I also noticed the lamps on the nightstands in the room had granite elements (fancy!). There is an in-unit washer/dryer, & that was one of the main reasons why I chose this property. Everything you need to feel at home is at your disposal. Appliances are Smeg & Electrolux. Air conditioners are LG inverter V models. These are considered high end in the US, where I'm from. The sOmfy automatic retractable shades system (from France), Blum soft close drawers, touch push cabinets mechanisms in the kitchen, drop down TV console in the living room area, modern furniture & furnishings, cove lighting, etc., are all a nice touch. And when we didn't feel like cooking, (which was many times), there are 9 themed restaurants & bars on the 4th & 6th floors. We enjoyed the food at all of them, especially Balesin. The gym facilities are clean and modern. The pool area is impressive to look at. Everything that was used in this building is clearly all high end. A LOT of money was put into this building with everything in it, this is why I can't understand where this hotel failed. It's like encountering a beautiful woman, but she has bad breath. I've stated the good, & now I will share why I don't feel that this is a 5 star hotel. When we came in on the 1st day, there was a mildew scent that we noticed when we turned down the air conditioner since the initial temperature was too cold for us. Also, when I opened the cabinet underneath the kitchen sink (to throw out my trash), there was a sewage stench that eminated so I told everyone not to open this. I also forgot to mention, that as gorgeous as the lobby is, there was a strong smell of sh*t, as soon as you walked in. I just attributed this to a fertilizer application for the greenery in front, but noticed the same smell the next 2 mornings when I went down. I should have taken this as an omen but I paid in advance for this room through Agoda (& there are no refunds, so I will just stick it out & continue to update as to the reasons why this isn't a 4 star hotel) After the house keeping came in from the first time, the funky odors in our room were thankfully, eliminated. The carpet in the bedrooms need to be ripped out. They are old, faded, stained, smelly, & I always made sure to wear slippers. The bathrooms were nice, but upon closer inspection, there is dust and cobwebs in crevices that are visible. The grout needs to be thoroughly cleaned, since mildew has taken residence & discolored it. When you shower, the drain isn't very effective at collecting H2O, so over 1cm of water will pool at your feet. I have to wear water shoes bc I'm not confident about the cleanliness of the shower floor & especially since there's so much water at your feet while showering. When using the toilet, make sure there is at least 5 minutes in between uses, as it takes rather long for the bowl to fill up. There are drain flies, as a previous reviewer on Google stated. I've managed to kill 2, myself. On a positive note, Crabtree & Evelyn toiletries are a familiar favorite. read more