918 pool guys were hired to evaluate why the pump on my pool was not working after we had a power surg. I was told the switch was bad and it would be an easy fix and would cost $25 for the switch, $30 for labor. I got home and my pump was running, the pool light was on (4pm) so I went to my switch panel and turned off the switch for the light. The pump went off as well.. I could smell something burning (like hot wires/electrical) I called 918 pool guys, and the response I got was "we just used the existing light switch so the pump and the light are together" i tried to turn the switch back on, no luck, the pump wouldn't come back on. I was then instructed by Kyle, via a female empolyee, that if I turned the pump off while the pump was hot, I just burned up my own motor. Kyle did offer to come right back to my home and hard start the pump, but that I wouldn't be able to turn it off. If it's hot and burning, why would I want it turned back on leave it running!?!? No worries though, Kyle stated he would be happy to replace my motor for $1k.. i hung up with him and immediately called another pool servicer, who immediately came out to ensure my switch box wasn't going to burn. The electrical wiring was poorly and unsafely completed and my pump was melted on the inside. The kicker was when I got the invoice for services provided, the invoice states new parts were added to my pump, they were not, and said NOTHING about my wiring it also was for $100+ not the quoted amount!! I had just purchased this home less than 4 weeks before this issue, I contacted the company that did the inspection, and they warned me to avoid this company as the pump was less than 2 yrs old, and I was just taken and set up!! I wouldn't trust any work to this company!!! And I still have the invoices to prove I was truly a customer. read more