Was a little apprehensive in going here , after walking in and looking around , it was a great…read moreexperience. Found the couch we've been looking for at the price we wanted as well. Great selection and we didn't have to wait long. Delivery drivers were awesome to deal with as well. Would definitely go back for more furniture.

The best associates! In late September I ordered a coffee table and end table which would be in…read moreearly November. About a week later I realized I couldn't wait that long, we needed it soon. So, I went to the store to cancel and order something online that would be quick. I told the associate why I needed to cancel....his reply..."Not a problem." I told him I needed something now that I could take home that day. I looked around and found exactly what I needed. I was able to purchase it then and load it up! It's perfect. I stopped in a few weeks later to thank them. I will shop there in a second if I need anything more.

Last November (2019), my wife and I decided to visit Home Comfort Gallery in Troy, OH to buy…read moreleather living room furniture. Robin Harris assisted us with materials, etc., and we gladly (at the time) ended up spending over $6,500.00 on a couch, ottomans, arm covers, and a couple of chairs (one a showroom closeout model). We were told it would take "a few months" to complete the order, since most of it was a custom order, and we could expect delivery in Jan 2020. We left with excited anticipation. Unfortunately, that was short-lived. Granted, this past year has been difficult for everyone, but it's been like pulling teeth with this vendor - especially Robin Harris. Martha (another employee) has attempted to be helpful; however, phone calls are not answered, and voicemails are not returned as a general rule (by either of them). We have been told on no less than a dozen occasions over the past year (when we WERE able to contact someone) that our order would be ready by a certain date - only to subsequently be told it would "take a few more weeks". Repeated attempts to have our order finalized have fallen on deaf ears (we STILL do not have the arm covers as agreed to, which were specifically requested as part of our order). We have been very patient, but our patience has about run out with Home Comfort Gallery in Troy. It has been over a year since we placed our order, and the order has been fully paid off. I would definitely NOT recommend shopping at Home Comfort Gallery in Troy, OH. It's all about the sale, but follow-up customer service is extremely lacking (to say the least). As a result of the extremely poor customer service we've received, and items that were paid for but not delivered, we will be turning this matter over to the OH Attorneys General for investigation, and will be filing a grievance with the BBB for this company's deceptive business practices. BEWARE!

I posted the following review to other websites previously. There have been questions and concerns…read morethat other consumers have experienced similar results, so I wanted to provide widest dissemination possible to help mitigate repeat experiences: Last November (2019), my wife and I decided to visit Home Comfort Gallery in Troy, OH to buy leather living room furniture. Robin Harris assisted us with materials, etc., and we gladly (at the time) ended up spending over $6,500.00 on a couch, ottomans, arm covers, and a couple of chairs (one a showroom closeout model). We were told it would take "a few months" to complete the order, since most of it was a custom order, and we could expect delivery in Jan 2020. We left with excited anticipation. Unfortunately, that was short-lived. Granted, this past year has been difficult for everyone, but it's been like pulling teeth with this vendor - especially Robin Harris. Martha (another employee) has attempted to be helpful; however, phone calls are not answered, and voicemails are not returned as a general rule (by either of them). We have been told on no less than a dozen occasions over the past year (when we WERE able to contact someone) that our order would be ready by a certain date - only to subsequently be told it would "take a few more weeks". Repeated attempts to have our order finalized have fallen on deaf ears (we STILL do not have the arm covers as agreed to, which were specifically requested as part of our order). We have been very patient, but our patience has about run out with Home Comfort Gallery in Troy. It has been over a year since we placed our order, and the order has been fully paid off. I would definitely NOT recommend shopping at Home Comfort Gallery in Troy, OH. It's all about the sale, but follow-up customer service is extremely lacking (to say the least). As a result of the extremely poor customer service we've received, and items that were paid for but not delivered, we will be turning this matter over to the OH Attorneys General for investigation, and will be filing a grievance with the BBB for this company's deceptive business practices. BEWARE!

I stopped in here today just to see what they had. The lady I talked with indicated that she…read morefocuses on glassware and plates. She does have a large assortment and I bought a couple crystal wine glasses. She needs more room! This is a nice antique shop and I know I'll be stopping in from time to time.

This is a new outlet that has a wide range of home products and AM Scott distillery products. We…read moretried the AM Scott bourbon and both of us really liked it! Take time to browse, there are many very creative items to think about. As Arnold said, 'I'll be back!'

From the owner: "Mary was our first neighbor. She was a classy, heartfelt woman who defined southern hospitality…read more She was a hospital executive by day, but by evening had a glass of white wine in hand, tended to her robust gardens, and her porch swing was always open for conversation. While away on our honeymoon, she gave us an "Old-Fashioned Pounding," a southern tradition this Ohio girl had never heard of. She told me it was a way of provisioning the home with pounds of flour, sugar, wine, coffee and other household staples. The goods that filled our cupboards were useful, a step above, a little unexpected and the thought was from the heart. The word provision has stuck with me ever since. Provisions Co. was founded as an online shop in 2019, and soon it will be an in-person experience in Troy, Ohio. As you wander through the shop, my hope is you find our collections to have the same qualities – useful, a step above, a little unexpected and from the heart." Jess Nielsen, Lead Curator

Francis Furniture staff so impresses me with their professionalism and service in going out of…read moretheir way to help make sure my experience is positive. In all my purchases I have been completely satisfied and happy with my furniture. Their follow up and customer care has been 5 stars for sure.

they suck with customer service and support. i bought 4000 dollars of furniture and wasn't what i…read morepaid for and they wasn't even helping me with the problem