Kudos to Jonathan, the owner, for creating such a fun and unique concept. He ran the games himself and did an outstanding job -- I'd give him five stars without hesitation. Unfortunately, my five stars stop there.
The customer service leading up to our visit left a lot to be desired. The women who answered the phones were unhelpful and lacked basic customer service skills. Had I not known someone who had been there and highly recommended it, I probably wouldn't have booked after my first call. My second call was equally frustrating, and some of the information I was given turned out to be inaccurate.
When we arrived, two guests in our party didn't have their cell phones. We were told the release form had to be signed on each person's own phone -- no exceptions, and no printed forms available as a backup. Because of this, two couples were turned away and not even allowed to stay and observe. These guests had driven over an hour and were understandably upset -- as was the rest of our group. To make matters worse, the confirmation email I received with the "must-know" information made no mention of the cell phone requirement. While a text message sent the day of the event included a note about signing in via phone, it failed to clarify that guests without their own phone would be completely barred from participating.
Additionally, we had issues with basic hospitality. One guest needed to use the restroom upon arrival and was told she had to complete registration first. At the end of our session, another guest -- who was about to drive back to Sarasota -- was denied use of the restroom because our time had ended.
After spending over $700 for a 90-minute experience, I expected a far better level of service and professionalism. The lack of flexibility and poor customer care were deeply disappointing. read more