Food is good, service is terrible. I had paid $36.50/per person for my bridal shower on August 14th which included a 3ft graze, fruit-infused water, coffee, and tea-plus champagne, red wine, and orange juice. I was not provided the coffee or fruit-infused water. The tea provided was only unsweet, that was not a huge issue, but when I was asked if I wanted sugar, I said "yes, that would be great" the request was ignored and we never received sugar the entire event. We paid for a whole case of champagne. We were only given 2 regular bottles of red wine and 2 "bigger" bottles of champagne for 20 people.. these "bigger bottles" did not serve 20 people. They also made a pre-mixed mimosa which they claimed to have put 8 bottles in from my case. I wish I would have been informed that more than half of my champagne was going to be pre-mixed, when I did not request this. I was under the impression that we were going to be provided orange juice to make mimosa ourselves. Upon seeing this pre-mixed mimosa in the dispenser the day of the event, it was only a little more than half full. Also, keep in mind even if you pay for their catering service, you still have to provide your own plates, glasses, and silverware. We were pretty much left to ourselves and were told to knock on the door if we needed anything. If I am paying extra to rent out your space and have you cater I expect to have the proper catering and customer service. I would have saved WAY more money by just buying one of their boards and renting out the room myself for $75/hour, and I would have gotten the same service aka ourselves. The place was also filthy. There were spider webs in the corner and roaches in the bathroom. To get to the bathroom you had to walk passed clutter all over. I felt like they were not prepared for the event and it was very unprofessional and unorganized. After speaking with them about my displeasing and unsatisfactory experience, I was promised a $200 refund which I was told would be issued on August 16th, and it would take 7-10 business days to hit my account. Still to this day, I have not received all of it. I received $156.75 on October 12th (two months later) and was told the rest would be "transferred to your bank in a couple of days" It is November 3rd, and I still have not received the rest of my refund amount. It took me reaching out just for the first part of the refund many times for a whole month. The excuses they provide changes with every conversation you have with them. When talking with the owner about any issues she will 100% gaslight you and make it seem you are taking her business away from her and her family. That is not the case. It is not the customers job to provide the customer service and products that you hire this company to do, which this company failed to do. Then to top it off promise a refund only to not receive it and make you feel invalid. I did not want to leave this review, I have been very patient with this company, only to still feel like I am being dismissed and pushed off. read more