I often shopped at the Blooming Place for the past few years since we purchased our new Construction Home - Never Again will I give them our business after this Sunday's 5/13/12 - horrible experiance. My Husband and I stopped by on Saturday to purchase some plants from the Blooming Place that we bought last year as well, that My Mom absolutely loved, so we wanted to suprise her for Mothers Day with more of the same plants - the plants were on sale 3 for $22.00, so we bought 9. My Husband paid for them by Credit Card while I was still browsing around, so I had no idea at the time what he was charged. We returned home and planted the plants on Saturday, for Mom's Mother's Day Gift.
The next morning I went to pay my Husbands credit card on line and noticed we were way over charged by 'Double". I could not find the receipt at the time, so I returned with our on line statement, along with the containers from all 9 plants with the stickers still on them to prove what we purchased and to prove they were sale price items.
The first young fellow I spoke too, after standing in a very long line, took the statement from me and looked over all the containers, then pointed to the card board sign below register, stating " No Returns without a Receipt" I explained this isnt a return, it was an overcharge error on your part and then proceeded to tell him in front of a long line of people, I have been a loyal customer for over 2 years, who stops in here just about every other weekend and that I even was planning to purchase two Hybisca's today for $40.00 more dollars each, he didnt care and walked away from me, I asked to speak to a Manager, he looked up at me with the most dirty look, pointed at himself, as to say, your speaking to him Lady and walked away from me again.
I went directly home and my Husband and I emptied 2 bags of trash, we finally found the receipt, I returned immediately to the Blooming Place and went to same fellow who claimed he was the Manager, I said I found the receipt and I had to dig through 2 bags for trash to locate it, so please credit our credit card, he took my reciept, then gave it to another young worker who went into the garage where all the hanging plants are kept obviously to speak to someone with more authority, within a moments time, the young boy returned to the Manager and I and said we "Cannot Refund You", I asked who he just spoke to inside, he didnt answer me and walked away, I said to the so called Manager, I want to speak to another Manager or the Owner, he said, you cant and walked away again. I then said to the both young fellows "Watch Me" and asked them both, where they received their customer service training from, as I went into the gargare and found the Owner watering his hangling plants.
I asked the Owner if his worker explained my situation, he nodded and said, we "Cannot Refund You, as I have no idea what you bought yesterday and you left our property yesterday without checking your receipt at time of purchase, I said of course I do know what we bought. I then asked him, do you really want to loose my business over this matter, he then insulted me again by by saying, Lady you dont even know what you purchased, raising his voice at me and backing up with his water hose, as if he was going to soak me. I tried to explain to the Owner I have the containers still in my car I showed his Manager, his Manager said I needed the reciept, so I dug through the trash to find it, I then told him, my Husband paid for the plants and like most men, he didnt pay attention, like a woman would more closely, before signing the darn slip, then I proceeded to tell the Owner, this doesnt give you the right to over charge your Customers or treat them as I have been treated today, the Owner then told me to leave his property and never return again, at that point I lost it and told the Owner, you dont have to worry, I am leaving and I will never return again.
On my way out of the garage I noticed many of his customers staring at us both, so I used this opportunity as I was leaving to raise my voice so everyone inside and out would know this place is a rip off, everyone is extremely rude and you all better make sure you were charged correctly today, because this Owner will not refund an oversight on their part, with all of the proof even, because he obviously needs the money, by taking advantange of his Customers.
It is so clear now, who trains the rude staff everyone talks about at the Blooming Place in Weymouth, the "Owner"
There are so many less expensive, beautiful plant and landscape stores in the Southshore that offer knowledge about their plants, have very friendly staff and will honor refunds for damages and certainly for store mistakes, without question. I sincerely hope my taking the time to share my bad experiance, will keep others from getting bit, by this Snake, at the Blooming Place.
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