I was really hoping for this to be a great experience, but it was extremely disappointing. I had…read morejust ended a 2-day conference where I was on my feet all day in heels and sorely needed a foot massage. I called this place and they were ready to take me in 15 minutes. when I arrived, they asked for payment upfront. this is highly unusual and nowhere else that offers any kind of service (spa, salon, etc.) takes payment upfront. this should've been my first clue that clients often dispute the charges, so this is why they take it before the service.
when i entered the massage area, I realized that you dont get your own room, and your massage bed is not partitioned, so its. shared room with about 10 beds. what ended up happening is that the guy next to me fell asleep and snored very loudly the ENTIRE time of my massage. obviously this prevents any sort of relaxation. so, effectively my massage was ruined. I could not ignore it and it was so so annoying to have to listen to.
as far as my masseuse, there were a couple issues there too. first, the entire time he focused on the center section of my foot, he did not touch the toes or the heel. this place advertises itself as reflexology, and the toes are a major part of that. so that was extremely disappointing and I could've really used that part of the foot massage. if youre going to have a one-hour massage focused only on the feet, you have to do the ENTIRE foot, I felt like this is just obvious. however, I couldn't communicate with him at all as he doesnt speak english.
second, he used SO much lotion, my feet felt like they were swimming in a swamp during the entire massage. it was horrible, and he couldnt get any real traction because of the insane amount of lotion.
finally, at the end I tipped him about 13%, because I felt like he tried his best, however the overall environment there, plus his skills, was lacking.
as we walked out, he walked through the door into the lobby and let it close in front of my face rather than holding it open for me. when I entered the lobby, the receptionist asked me how the service was. I told him about the snoring. he did not apologize, but instead said he could discount my service but could I please tip the masseuse more, since that wasn't his fault. then I explained the issue with the masseuse. he sad he would talk to him about it, and didn't end up discounting my service.
this is the first time EVER in my entire life i have had someone ask me to tip more. not at any restaurant, bar, salon, spa, etc. has anyone ever said that, because it's common social etiquette that you NEVER ask for more tip, ESPECIALLY when you're told that there's a problem with the experience and/or service. this blew my mind that the masseuse ran to the receptionist right away to complain about his tip. and still no one apologized to me! needless to say, I will never come back!!
