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    Thai Basil in Black Mountain

    3.0 (1 review)

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    1 year ago

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    J Hartman’s - Peel and eat shrimp

    J Hartman’s

    3.9(59 reviews)
    0.9 mi

    Check your receipts. They're charging dramatically more than the menu prices without you…read morerealizing!! Pet peeve of mine and I'm seeing it more and more. How many folks just pay without looking? This isn't an oversight, it seems intentional. Jalapeño Margarita: Menu says $10.50, charged $13.50 (wow!). Old Fashioned: Menu said $9, charged $9.50. I think the meal prices were wrong too, but they already took the food menu. I still had the drink menu to take this photo from. Buyer beware!

    \We visited this restaurant with our daughter and a party of six. When the bill arrived, we…read morediscovered that a 22% gratuity had automatically been added. While we understand that some restaurants have policies regarding larger parties, I believe gratuities should reflect the quality of service provided. Unfortunately, our experience was disappointing. The service was slow, we had difficulty getting water refills and other items we requested, and overall the level of attention did not justify a 22% gratuity. What made the situation worse was the response after concerns were raised. We were informed that the credit card had already been processed for the full amount and were told that we should find another restaurant in the future if we were unhappy with the policy. In addition, after another member of our party left a review, a response from management included insulting and unprofessional remarks about customers who questioned the gratuity. Rather than addressing customer concerns respectfully, the response appeared hostile and dismissive. I believe tipping should be voluntary and based on the quality of service received. Customers should be informed of automatic gratuity policies before ordering, and concerns should be handled professionally. Due to both the service and management's response, I would not return and cannot recommend this restaurant.

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    J Hartman’s - Inside dining area

    Inside dining area

    J Hartman’s - Ribeye

    Ribeye

    J Hartman’s - As always Hartmans' hits a home run with this sinful dirty martini, and hand stuffed blue cheese olives. 10/10

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    As always Hartmans' hits a home run with this sinful dirty martini, and hand stuffed blue cheese olives. 10/10

    Thai Basil in Black Mountain - juicebars - Updated August 2026

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