Boots needed heels. Not only done perfectly but in a timely - inexpensive - manner! My go to place…read morefor all my boots.

A year ago I left six pairs of shoes for simple repairs: heel caps, boot zipper replacement, and…read moresandal strap repair. Randy said he would call me when he had made the repairs. A year later, I still hadn't heard from him, so I called, then visited the shop. He had replaced the heel caps on three of the shoes, but had not replaced the boot zippers nor had he repaired the sandal straps. He had no interest in repairing my remaining shoes - A year wasted.

Same and Lee were very helpful in getting my Boot repaired. No problem with customer service. I…read morewould recommend Cobblestone shoe hospital to anyone who is in need of quality shoe repair. This is my place shoe repair.

Lee was very professional and helpful! His personality shows that enjoys what he is doing which is…read morevery rare these days. Thank you, Lee for your help on suggesting the needs for my boot repair!

L.A. does excellent work! From the beginning, he was responsive and available to answer all of my…read morequestions on multiple occasions. My favorite pair of black Cole Haan loafers are pretty old and needed some work. L.A. brought them back to life and they look almost just as good as when I first bought them over 10 years ago. His prices are reasonable and his services are worth every penny!

L.A. is a professional at his trade. I found him on Yelp, and based on the previous reviews I…read morecalled him up. He brought life Back to my 40 year old Zodiac boots. He also took care of my cousins boots. I'll look him up again when I come back to the area. He's worth the drive.

They brought my Donald Pilinar cowboy boots back from the dead! 25$ got my suede revitalized, the…read moreleather shined, wood stained & new heel pad thingys. When you enter this place there is a layer of dust that is about 20 years old covering everything. A path has been worn in the floor from the door to the sales register. The abandoned shoes on the shelves would be great for a 70's party. Do not despair - the housekeeping does not reflect the care & quality of workmanship that goes into your shoes. They do everything in house and were able to fix my boots for next day pick up. Most other places have to send them out and that can take days.

This place is a gem of a find!!!…read more A shoe fanatic friend of mine recommended this place when I needed a repair to a new pair of shoes. I thought for certain the shoes were ruined - they had a black metal-type button (not sure what you call it) missing after I had worn them a handful of times. I went to the shop, which looked like it had been there forever. I showed the guy the shoe and what was missing and he said "they don't make replacements for those anymore, but I think I have a jar of them somewhere...". He wandered to the back and returned with an old baby food jar filled with miscellaneous "buttons" and found one very close to the one missing on the shoe. I agreed to the repair and was delighted when I picked them up later. They were great! It took a few weeks for the repair, but I don't think that is normal. One of their repair guys (there may only be two of them) had been out on medical and they were behind on their work. If you need to find someone who really knows how to repair shoes, these are the guys to go to.

wonderful service and sneakers to top all sneakers! The ONLY place that carries P448. I didn't…read morecatch them during business hours, left a message on the web page **offered to meet me after hours** but unfortunately I had started my way home. I showed a photo of the shoes, purchased on Monday and had them on my feet by Thursday!

Whoa. I'm not very skilled in the art of shoe shopping, especially "fine" shoe shopping. I had just…read moreenjoyed lunch at The Lunch Box - a super casual cafe, and so I was a bit surprised when this expensive shoe boutique was right around the corner from not-so-fancy lunch spots. Anyway, I saw a "75% Off" sign on Eisenman's door, so I was thinking, "YAY! Cheap shoes!" But no... These are designer shoes, duh. Kate Spade, Michael Kors, Robert Zur, UGG, Anye Lu (I'm pretending like I really know any of these designers). Anyway, 75% off of these shoes is still A LOT of money. Although, a pretty damn good deal for these pricey pieces, I suppose. Even though I didn't buy anything (since I was not mentally prepared), I enjoyed the short time I spent browsing. It's spotless inside; I felt like I wasn't supposed to touch anything, so I just poked a couple heels.The staff is extremely polite but they keep their distance - they don't jump on you as soon as you walk in the door, which is nice. Sale shoes are arranged by size, which seems a little weird for such a pricey place... that aspect reminded me of Marshall's... But they were discounted pairs, after all, so oh well. Gorgeous designer shoes, great sale prices, awesome staff, no pressure. PS: Fabulous purses all over the place!

Great customer service (Ken and Lee). I've been to Cobblestone on three separate occasions, with…read morethree different issues/repairs, and all had positive results.

I'm really torn on this review. I brought in a pair of cowboy boots to have the left boot…read morestretched. My left foot is bigger than my right foot, unfortunately. When I brought them in, the person who took my order, said it would be 7 to 10 days until they're done. That's where the runaround started. I called on day seven to see if they were done. The individual at the counter said it can sometimes take 2 to 3 weeks. I said they told me 7 to 10 days when I dropped them off. He came back after taking my ticket number and told me it would be 2 to 3 more days. On day 12 I called and they still weren't done. The person who answered the phone said they had been shipped off to the factory and they weren't even in the store. I told him that's not at all what my understanding was I was when I dropped them off. I understood they would be done in the house and it would be 7 to 10 days. Then he said 7 to 10 BUSINESS days. I told him we were at 12 business days, with 10 of those being business days. Then the story changed again. He said it would take longer because the holidays. Once again, first heard that there was any delay due to the holidays. On day 14, I went into the store. The guy took my ticket and spent about 3 1/2 minutes looking for my boots. They were still being stretched. He said to come back tomorrow. I told him I was leaving and I wouldn't be there tomorrow. He said come back in one hour. I came back in an hour and the boots were done. They looked really good. They fit really well, too. This is where I'm conflicted. The customer service is absolutely terrible. It's probably the worst customer service, I've had any place I've been in a very long time. Whoever's answering the phone has absolutely no clue what's going on in that store. But, the boots were actually pretty good when I got them. The price was reasonable as well. All this to say, because the boots turned out pretty well, that brought on from zero stars to one star. I will never ever go back to this location. It's not worth it to me to deal with the customer service. If you can wait, and don't min abhorrent customer service, this may be your place!

I had been going to Ben for10 years, never had a problem till this last time, I took my boots in…read morefor a new pair of heels on 3/4, it is now 4/15 and the repair is still not done, all I get from Ben is he'll call when their ready. Sorry to say that I will not be going back except to pick up my unrepaired boots.

Would give it No stars if I could. I took two pairs of boots to Ben in February of 2023. Needing…read morenew soles and heels put on them. I paid him $200 up front for materials. I called him in May of 2023 still not done. He said I'll call you when they are done. Several months go by I went by there September 2023 last month he said give me a week and a half. I gave him 3 weeks, went by there today and still hasn't touched my boots. It's now end of October. He has had my boots 8 months. Taken $200 from me and hasn't delivered on his end. I have been about as patient as I can be. I told him he has a week, which will be October 25,2023. He will either have them done next week or I'm getting my boots back that won't be wearable. I would highly recommend not doing business with him.

Customer friendly group. Did a great job with my old boots. They even repaired my cell phone.read more

I always use Ayala's for my dry cleaning needs. I dropped my clothes off in the morning & was able…read moreto pick up the same day in the afternoon, very helpful customer service. Definitely would recommend!

**Original review:** Dilapidated shut down building. Says…read moreopen, called no answer. Bummer that we just missed them & no longer open, as we saw reviews just 2 months old.** **Updated review:** EXCELLENT ! much appreciated, when I pull up on Apple Maps searching your shop takes us there -- will definitely check out the website for updated location. Thank you so much for your response Amber !

I had a pair made for me back at the original Ponder location in the 1970s. I have numerous leg…read moreissues, never had comfortable shoes. The shop made lasts of each foot, designed the boot to accommodate my fused ankle. Elephant bottoms, dark blue goat tops. Wearing them for work, they looked like high end Italian dress shoes in my three piece suit. The day I picked them up, I missed Dolly Parton by 30 minutes as she, too, was there for the final fitting on her show boots.Lasted for many years of total comfort. My toe finally wore a hole in the side of the boot. I miss them every day. They were the best ever.