Sold us a Pablo bar that as soon as you hit it it keeps burning till it times out then when we go…read moreback 3 mins later the guy has the shop closed when the hours say open till 7

This used to be my favorite smoke shop in the area because the people working here were nice and…read morepersonable. Since the store is now under new management, I will now not continue to patronize this store and I know quite a few others who will do the same. Edit to add: Thank you for the reply. Nice to know that you only respond to the ones that are calling you out. This change in management was absolutely not needed at all. You can't have good sales when the owner only comes down to the store twice a year and does not order what people are coming in for. Also, communication between the owners and management is severely lacking at this store it and you (the owners) know it. I almost forgot, if you think that you have suffered a drop in business now, just you wait until no one comes in when they see that the people that have been running it are no longer there. Enjoy going bankrupt. Additional note: The new guy looks very creepy and is weird. Enter at your own risk.

This store is a gem in Madison! They have it all. An extensive wine selection. A great beer…read moreselection. A nice variety of cigars and lower proof liquors. And all the tobacco and vape supplies you can ever need. The employee who waited on my hubby and I was very nice and knowledgeable. I'm not sure why this place has previous negative reviews. Then again, they were from about 5 years ago, so they obviously have improved. Definitely check this store out!

Awful customer service. Every time you go in there, the ladies act like it's a huge imposition to…read morewalk five feet to grab what you want. One time I called up to ask if they had anymore flavored juul pods and she let out a huge sigh and said "I don't get paid enough for this shit" before begrudgingly listing off what they had left. They always have at most one person in there, so I'm sorry you had to get off your chair to do your job.

Fraud happened here - no one cared. This business does not look at the name on credit card…read morepurchases. Someone stole my credit card and shopped there 7 times spending close to 1000$. I called and asked for the owner to cooperate with me. I left the dates/ times/ and amounts. He would not even return my phone call. When I came in, the employee looked nervous when I showed him an identical card. He told me he spoke to the owner and doesn't know why he hasn't called me back. He said he would tell the owner again. There are multiple cameras and one of the purchases were from the day prior. Fortunately my credit card company made me whole, but still no response from the owner. Was he involved, covering it up, holding back information? I do not know but a simple returned phone call would have helped a lot. But he didn't care. I have never shopped in this store. Just wanted to share this with anyone it may help. Fraud happened here - no one cared. This business does not look at the name on credit card purchases. Someone stole my credit card and shopped there 7 times spending close to 1000$. I called and asked for the owner to cooperate with me. I left the dates/ times/ and amounts. He would not even return my phone call. When I came in, the employee looked nervous when I showed him an identical card. He told me he spoke to the owner and doesn't know why he hasn't called me back. He said he would tell the owner again. There are multiple cameras and one of the purchases were from the day prior. Fortunately my credit card company made me whole, but still no response from the owner. Was he involved, covering it up, holding back information? I do not know but a simple returned phone call would have helped a lot. But he didn't care. I have never shopped in this store. Just wanted to share this with anyone it may help.

From the owner: "Ashtabula Tobacco & Vape we have everything you need 100% Ashtabula tobacco & vape offers a large…read moreselection of cigarettes, tobacco, disposable vapes, mod kits, pod kits, E juice, hookah products, CBD, Delta, THCA Kratom and much more. We are very competitive with our prices and strive to have the best selection of products in hopes of becoming your #1 smoke shop. We take customer service very seriously and we hope you enjoy your visit to Ashtabula Tobacco and Vape."

Young man on 12th / Pittsburgh- great service!! Thanks! -Alexis (girl. U met that worked @ at&t)read more

I stopped going to Smoke Cave downtown cuz they hacked TWO different cards of mine! Then I started…read moregoing to Tobacco King (multiple locations) , they seemed ok at first til they hacked my debit card two weeks ago at 12th & Pittsburgh store. Will never go back & will tell literally everyone I know not to go there!