I recently made an online purchase from TG Value Vape. I contacted the store prior to my purchase…read moreand was greeted politely by an employee (owner), Tim. Tim verified the items I was looking for were in stock. I promptly completed my online purchase and within minutes my order had been received and shipped! This is top notch customer service and I will do business with this establishment again. Thank you Tim!

Great sevice and selection. Very helpful and knowledgeable staff. If you don't have a clue of what…read morekind of juice you like, they are pretty good at figuring it out.

This store is a gem in Madison! They have it all. An extensive wine selection. A great beer…read moreselection. A nice variety of cigars and lower proof liquors. And all the tobacco and vape supplies you can ever need. The employee who waited on my hubby and I was very nice and knowledgeable. I'm not sure why this place has previous negative reviews. Then again, they were from about 5 years ago, so they obviously have improved. Definitely check this store out!

Awful customer service. Every time you go in there, the ladies act like it's a huge imposition to…read morewalk five feet to grab what you want. One time I called up to ask if they had anymore flavored juul pods and she let out a huge sigh and said "I don't get paid enough for this shit" before begrudgingly listing off what they had left. They always have at most one person in there, so I'm sorry you had to get off your chair to do your job.

This used to be my favorite smoke shop in the area because the people working here were nice and…read morepersonable. Since the store is now under new management, I will now not continue to patronize this store and I know quite a few others who will do the same. Edit to add: Thank you for the reply. Nice to know that you only respond to the ones that are calling you out. This change in management was absolutely not needed at all. You can't have good sales when the owner only comes down to the store twice a year and does not order what people are coming in for. Also, communication between the owners and management is severely lacking at this store it and you (the owners) know it. I almost forgot, if you think that you have suffered a drop in business now, just you wait until no one comes in when they see that the people that have been running it are no longer there. Enjoy going bankrupt. Additional note: The new guy looks very creepy and is weird. Enter at your own risk.