I could go on for pages and pages with this review because I have wasted 6 weeks trying to get to the point to place a deposit and order my curtains for my home.
In the interest of being brief, we had a terrible experience with this shop. From their lack of follow up with us, to their lack of communication among each other (and with their installer who they sent out and charged us for to measure) we visited 5 separate occasions to try and finalize our order. Mind you, after 2 visits our material was selected and our desires for design finalized. Each and every step of the way it was us reaching back out to find out where we stood at which time they were always still "organizing our file."
Finally, after some (unorganized) emails back and forth it was clear that they knew what we wanted and we just had to come in for a deposit. So, last night I left work early in order to make it before they closed at 5PM. I arrived at 4:55PM and was told by the saleswoman that she wished I had let her know I was coming so she could prepare everything. It had been 3 weeks since my last visit/email which should really have been enough time to "organize." She then back tracked into what exactly did we decide. I told her that it was all in the back and forth emails and explained again how we wanted our order. When another woman (possibly management) approached and asked her if she needed help she replied again with, "I wish he didnt come in 5 minutes before we closed" and no I do not need help. I expressed that I was frustrated that things still were not ready, and was told by a gentlemen there that fine, they do not need the business.
I am a Contractor, and have lived in 6 Primary residences, where I have furnished, decorated, bought appliances for, etc. over the last 20 years. I know that I am a fair customer. I do not shop price, and rely on others professionalism and knowledge in order to get a good product at a fair price. I was at no time rude, however I did let them know I was displeased. The customer service and organizational skills displayed were serious lacking here. There is no standardization of estimates, the emails with not clear, even after paying for their installer to do field measurements, they had no idea of what the layouts of my windows were. After providing them with pictures they initially proposed curtains that would not close, after during one of our meeting we expressed that we would need them to close.
Overall, a nightmare that after 6 weeks I am glad is over!! read more