Negative 10 stars Warning!!!!! Horrible people. Liars. Botched my son's mouth. Took thousands and now he has thousands in repair and damages. GO ANYWHERE BUT HERE, we have to pay $2000 to fix their negligence.
THE ONLY REASON THEY HAVE 5 STAR REVIEWS IS BECAUSE THE THREATEN YOU IF YOU LEAVE A BAD REVIEW. The refused to even look at my sons botched mouth until i removed my review said "sorry your child can't be seen here because you left a bad review" about the dentist.
My son got emergency extraction at sache location. Due to the urgency, and the lack of preparation of these facilities, 5 people had to hold him down to extract his tooth.
December 2023. The rudest most vile dentist I've ever encountered at Melissa location BOTCHED my sons mouth charged us $2500, on top of the $400 they charged for extraction. After the trauma he endured at Sache location, I went to check on MY 6 YEAR old once. Dentist annoyed, then time went by, I wanted to go check on him again, this dentist had the audacity to say "JESUS CHRIST THIS PARENT" as i was standing at the door. Umm he's 6 years old, if i want to pull up a chair and SIT BESIDE HIM I CAN HE IS A MINOR. And after his traumatizing experience a week prior sorry i wanted to check on my baby. Vile. Disgusting. Oh then she "retired" the next day.
This dentist DID NOT DO THE CROWN OR SPACER CORRECTLY they fell out after two weeks.
We tried to get him back in ASAP, and every single appt got canceled on their end
"We have no dentist available"
"There's a emergency"
"We have no dentist available"
SO SEVEN MONTHS AFTER the neglectful care my son received, they finally got him in. And then told us, it'll be $1000 to replace crown and spacer.
Um, no, you've taken over $3000 from us. Your dentist botched my sons mouth, you're not getting another penny for his mouth.
So i call, i call, i call, i call probably 20 times, and i ask for a reasonable solution to our sons situation, because it was due to their negligence not ours. And
"Promise I'll call you back today by 4pm"
Crickets.
Call back "oh i promise I'll call you by end of day"
Crickets.
"Oh I'll call you back at the end of today" JULY 12th IT IS JULY 31ST AND I STILL HAVE NOT RECEIVED A PROMISED PHONE CALL BACK.
So, i call, and she tells me "yea, no, we aren't going to fix it" i said "you're literally telling me that you're not going to fix the problem due to the negligence on your doctors behalf? Not ours."
Then i ask for a GM, HR, President.
"We don't give out that information we can have her call you"
Ummm I've been promised phone calls back now for 9 months and have not gotten any back.
They are liars. They are neglectful. They will force you to remove reviews.
We now have to go through the process of suing to get the money back for the botched work they did. This was not a minor mistake, they completely botched my sons entire mouth up, including his two front teeth.
Run. There are no bad reviews because they get them removed. By form of threat. Will tell you "we can't talk to you bc you wrote a bad review"
Email i sent. In pictures. No response. WAS MY LAST ATTEMPT OF BEING NICE AFTER 9 MONTHS OF HELL WITH THIS PLACE.
Kind of like they would call back the other 20 times I've called since his spacer and crown fell out. The have no "hr number, no dm number"
Got a call from COO she's very sweet and nice, but still saying all they are charging us is "cost" for crown and spacer. Aka $400-$700. I found out online they're as cheap as $15.00 so, no resolution, and not being told the truth but at least she's nice. 5 stars for her kindness, -10 for lying. I looked on reputable pediatric dental sites, and shows the cost of the items they need to resolve this solution is no more than $100. So the lies do not stop. It's not ok. You messed up. You fix it, $400-$700 for one crown and one spacer is NOT cost.
THEY SENT A CERTIFIED LETTER BECAUSE I LEFT A BAD REVIEW HORRIBLE now they're threatening me bc i called them out. Unethical.
Nothing about this review is a lie, you can continue to report it, but my son now has $2000 worth of corrections to be done because of your negligence. read more