Dr. Kassie is awesome! She is very kind and patient. She really takes the time to explain what is…read moregoing on with your current vision situation. She makes you feel comfortable and you can ask her anything. The front staff is also very helpful and knowledgeable.

Once again I find myself here to write an update about this business. I had moved on from my…read moreterrible experience and got a notification that this business responded to my rating and review. I believe they are not pleased with my review that they felt they had to defend themselves. Let me tell you that my experience was so upsetting that I made a consumer complaint with the state of Texas attorney general. The doctor, who by the way was never present during this ordeal, first says on my review response that they are sorry I had a bad experience because that is unheard of of their business. Other review websites say otherwise. Then, right after their "sorry" I was told that I was "belligerent" and "hostile" they could no longer provide services. Well, first of all they NEVER provided any type of services. I was not belligerent and hostile, I was APPALLED by the customer service worker, I believe she was the insurance clerk. Her years of experience are worthless if she continues to speak to customers the way she spoke to me. I realize that the employee probably did not want to get in trouble, but she knew what she was doing. This terrible experience first happened over the phone. If I had been so inappropriate like they said I would not have presented myself at that business and I would NOT be commenting here. I wanted to speak to the manager in person and went in a calm manner. I advised the rude employee that I was on my way to speak with the manager. Once I get there, the rude employee had called the cops. Shame on this business for using the police department for something like this. It shows how little regard they show for those in uniform. This business treated them like security guards. Never did I threatened anybody or even yelled at anybody to begin with. The police clearly saw that. Shame on this business for treating potential clients like this. This employee with "experience" felt threatened she was going to be exposed with her bad behavior. I have my profession and I would never jeopardize my career and future for something meaningless. I hope this eye doctor reads this review because you are speaking for that employee that was rude and disrespectful and I hope she learns a lesson about customer service and know that she represents your business. If she thinks she did nothing wrong well shame on her because she did. This employee also said that unless I was going to give you my business than there was no point in me going to complain. She said the doctor said this. So here I am not giving you my business and complaining because of your business's lack of many things. Being condescending, leaving me on hold for more than 10 minutes and then hanging up on me, giving false names and information are just SOME of the unpleasant things I experienced with the SAME person. You seriously need a manager because I was unable to speak with another person about this ordeal. Writing this HERE shows the lack of management in this business. Just to take the time to write this long review shows how awful this experience was. Never would I recommend this business. As for the response to my other review for this business, it clearly shows how blessed I was in finding ANOTHER eye care center that does not have to defend their business because their business and customer care etiquette speak for itself. It was a more pleasant experience.

Had use visionworks for years, this year went to a competitor, got Oakley frames that the nose pads…read morewere very fragile and had taken back to that competitor twice to have them Replace. Was out in Laredo Tx for Thanksgiving, nose pads broke again, competitor didn't have a location here, only place that I could trust was Visionworks at the mall, walked in spoke to Rubi Montelongo, took care of me right away no questions asked, Rubi was very helpful and took good care and send me on my way very fast. Outstanding customer service, very hard to get a professional on the other side of any counter. Thank you Rubi Montelongo for been an outstanding customer service advocate.

DIANA is a God sent. The absolute best you can get in an employee. And this visionworks location is…read morethe location you need your glasses from. Within the last few years my doctor prescribed me glasses so I went to a few places to check out some. Most of the places I went to frames that lacked appeal and were better suited for old people. Lol. The ones that didn't, had super high prices and the customer service sucked. They just wanted to make a sale so they could get commission. Then I stumbled upon this little location where my wife and I were greeted promptly after entering the store with a great big smile. The store employee name was DIANA. She listened to all our needs and provided wonderful selections. And she was patient as we tried on multiple frames so that we could narrow down the exact frames we loved. When we tried all frames in store she provided online options that were similar to what we loved about the ones offered in store and we were able to finally find pairs we loved. She not only helped me find glasses but also recommended the sunglasses with prescription so my eyes could also be protected during summer from harmful UV's while being able to see and I could still look stylish. She was not out to just make a dollar but truly cared about my experience as well as my wife. We ended up getting multiple glasses at an economically sound price. I would recommend her to anyone. She is such an asset to the company and a great person. I also cannot say enough good things about the prices visionworks offers because I know many people who pay much more for glasses using other companies and get far less in quality and value of products.

Worst customer service! Did not bother to let me know my appointment was cancelled. People make…read morearrangements to make their appointments and it's disheartening that their office dies not take that into consideration. Very unprofessional.

If you have nothing better to do but wait for hours. Every time you have an appointment. This is…read moreyour place.

I have lived in Laredo now for 33-years and this was my first time at the clinic. The front staff…read moreis good and the wait time was minimal. Marcus D Hinojosa O.D. is both courteous as he is professional. He recommended toric contact with my prescription. I have never been able to use this type of contacts before and although I was reluctant, he assured me that I should try them for a week. Needless to say he was correct and my vision is mush better thanks to him. A+ Doc

Galo has made eye care visits enjoyable. I've been treated with utmost respect. They've made sure…read moreto point out some features of my eye, introduced me to their latest technology, and the wait time is a reasonable 20-25 mins. The doctors and assistants are all courteous and attentive to my needs. I've been a patient for a year, and I'll probably keep going to them for all my eye care needs for years to come.

Good variety of frames, great customer service and fast delivery of sunglasses…read more They take time to help you choose and give recommendations. Took my insurance.

Lady in the front gave me very dismissive attitude when I went in for the first time wanting to set…read morean appt for a check up. Gave me an appt without taking anything but my name and said they would call a day before. Didn't even ask for my phone number. Called a day before to confirm, find out she didn't set up an appt and gave me the time they go to lunch. Second Lady I called said she doesn't know who it was, I gave her a day and a time and she acted oblivious as if it could be any of the 4 receptionist they have . Bad service so disappointed

Appointment for my wife was set at 11:45am on a Saturday due to our busy weekday schedule. Arrived…read morewith punctuality and made her wait more than an hour. Showing a complete disregard for ones personal time. 1 star because at least we had the Mall del Norte children's playground for our daughter to play.

Doctors are so wonderful! They are the few who actually take the time to explain to you exactly…read morewhat is going on with your eyes. This is an overall great experience from the moment you sign in to the moment you check out. The little girl at check in with all the tattoos is so cute.

From the owner: Retina Associates of South Texas, PA, is a leading ophthalmology practice in the greater San…read moreAntonio area, specializing in the medical and surgical care of the retina, macula, and vitreous. Conditions commonly evaluated and treated by our physicians include age-related macular degeneration, diabetic retinopathy, retinal detachment, retinopathy of prematurity, ocular tumors, uveitis and other inflammatory ocular disorders.

The experience here is awesome, the doctors and assistants are very helpful and patient. I cannot…read moresay the same about their receptionist. (the ladies at the front desk)They were very rude and unprofessional. If they would match the doctor's and nurse's energy this place would've gotten 5 stars.

the Receptionist Viviana very unprofessional she treated me very bad how can someone like tha…read morewirk with patients

I have not been a client there. BUT I called to attempt to go see the dr for an eye exam. The lady…read morewho answered the phone did not know if they accepted my insurance, then preceded to tell me "no that's a health insurance" umm no ma'am I'm looking at my insurance card plus a list of doctors they know of in my hand. I'm calling because I was wanting to go to eye mart express and you're next door. She then tells me I would have to go in person so they can check with my social....WHAT THE HECK!?! Why? This is why I'm calling to avoid driving over there for nothing. So just never mind I will take my business else where all together. its unfortunate this doctor does not know his staff is not knowledgeable