Dr. Kassie is awesome! She is very kind and patient. She really takes the time to explain what is…read moregoing on with your current vision situation. She makes you feel comfortable and you can ask her anything. The front staff is also very helpful and knowledgeable.

Once again I find myself here to write an update about this business. I had moved on from my…read moreterrible experience and got a notification that this business responded to my rating and review. I believe they are not pleased with my review that they felt they had to defend themselves. Let me tell you that my experience was so upsetting that I made a consumer complaint with the state of Texas attorney general. The doctor, who by the way was never present during this ordeal, first says on my review response that they are sorry I had a bad experience because that is unheard of of their business. Other review websites say otherwise. Then, right after their "sorry" I was told that I was "belligerent" and "hostile" they could no longer provide services. Well, first of all they NEVER provided any type of services. I was not belligerent and hostile, I was APPALLED by the customer service worker, I believe she was the insurance clerk. Her years of experience are worthless if she continues to speak to customers the way she spoke to me. I realize that the employee probably did not want to get in trouble, but she knew what she was doing. This terrible experience first happened over the phone. If I had been so inappropriate like they said I would not have presented myself at that business and I would NOT be commenting here. I wanted to speak to the manager in person and went in a calm manner. I advised the rude employee that I was on my way to speak with the manager. Once I get there, the rude employee had called the cops. Shame on this business for using the police department for something like this. It shows how little regard they show for those in uniform. This business treated them like security guards. Never did I threatened anybody or even yelled at anybody to begin with. The police clearly saw that. Shame on this business for treating potential clients like this. This employee with "experience" felt threatened she was going to be exposed with her bad behavior. I have my profession and I would never jeopardize my career and future for something meaningless. I hope this eye doctor reads this review because you are speaking for that employee that was rude and disrespectful and I hope she learns a lesson about customer service and know that she represents your business. If she thinks she did nothing wrong well shame on her because she did. This employee also said that unless I was going to give you my business than there was no point in me going to complain. She said the doctor said this. So here I am not giving you my business and complaining because of your business's lack of many things. Being condescending, leaving me on hold for more than 10 minutes and then hanging up on me, giving false names and information are just SOME of the unpleasant things I experienced with the SAME person. You seriously need a manager because I was unable to speak with another person about this ordeal. Writing this HERE shows the lack of management in this business. Just to take the time to write this long review shows how awful this experience was. Never would I recommend this business. As for the response to my other review for this business, it clearly shows how blessed I was in finding ANOTHER eye care center that does not have to defend their business because their business and customer care etiquette speak for itself. It was a more pleasant experience.

Had use visionworks for years, this year went to a competitor, got Oakley frames that the nose pads…read morewere very fragile and had taken back to that competitor twice to have them Replace. Was out in Laredo Tx for Thanksgiving, nose pads broke again, competitor didn't have a location here, only place that I could trust was Visionworks at the mall, walked in spoke to Rubi Montelongo, took care of me right away no questions asked, Rubi was very helpful and took good care and send me on my way very fast. Outstanding customer service, very hard to get a professional on the other side of any counter. Thank you Rubi Montelongo for been an outstanding customer service advocate.

DIANA is a God sent. The absolute best you can get in an employee. And this visionworks location is…read morethe location you need your glasses from. Within the last few years my doctor prescribed me glasses so I went to a few places to check out some. Most of the places I went to frames that lacked appeal and were better suited for old people. Lol. The ones that didn't, had super high prices and the customer service sucked. They just wanted to make a sale so they could get commission. Then I stumbled upon this little location where my wife and I were greeted promptly after entering the store with a great big smile. The store employee name was DIANA. She listened to all our needs and provided wonderful selections. And she was patient as we tried on multiple frames so that we could narrow down the exact frames we loved. When we tried all frames in store she provided online options that were similar to what we loved about the ones offered in store and we were able to finally find pairs we loved. She not only helped me find glasses but also recommended the sunglasses with prescription so my eyes could also be protected during summer from harmful UV's while being able to see and I could still look stylish. She was not out to just make a dollar but truly cared about my experience as well as my wife. We ended up getting multiple glasses at an economically sound price. I would recommend her to anyone. She is such an asset to the company and a great person. I also cannot say enough good things about the prices visionworks offers because I know many people who pay much more for glasses using other companies and get far less in quality and value of products.

Gracie was the best. She went out of her way to get me the best price possible. Her explanations of…read moremy glasses regarding all the extras that I wanted were very helpful. My wife went to Sams optical and said she should have come here instead. She accompanied me to my eye exam and then to this place. She was very impressed. So was I. Gracie thanks. I know you love your job. It shows

Any time I come to get mu glasses done, their service is the best…read more My toddler broke mu glasses twice and they replace them without hesitation. Luckily they had the dame frame so it didn't tale that long

Fast and friendly service and great prices! Betty was very helpful and made my experience much…read morebetter than I have had in other eye opticals!

They always mail my contacts quickly. They're friendly and helpful. They also have lots of…read moresunglasses to choose from. They have a super cute kids section with lots of glasses for them to choose from!

Good variety of frames, great customer service and fast delivery of sunglasses…read more They take time to help you choose and give recommendations. Took my insurance.

Lady in the front gave me very dismissive attitude when I went in for the first time wanting to set…read morean appt for a check up. Gave me an appt without taking anything but my name and said they would call a day before. Didn't even ask for my phone number. Called a day before to confirm, find out she didn't set up an appt and gave me the time they go to lunch. Second Lady I called said she doesn't know who it was, I gave her a day and a time and she acted oblivious as if it could be any of the 4 receptionist they have . Bad service so disappointed

Bad customer service and disorganized management. I was told I would get a refund by local…read moremanagement. District management said no refund for "medical devices" which are prescription lenses. Local management said they couldn't find my lenses. It's been over 7 months and I'm still waiting. I haven't even gotten an apology for my inconvenience.

They were friendly and very quick they got me glasses and lenses Raul was great I would highly…read morerecommend

Today I came to look for new glasses, after my doctor's visit. They have promotions thtt can be…read morevery helpful soecially if you don't have insurance. Brian helped assisted us.

From the owner: Our business specializes in 1 hour service.read more

I have lived in Laredo now for 33-years and this was my first time at the clinic. The front staff…read moreis good and the wait time was minimal. Marcus D Hinojosa O.D. is both courteous as he is professional. He recommended toric contact with my prescription. I have never been able to use this type of contacts before and although I was reluctant, he assured me that I should try them for a week. Needless to say he was correct and my vision is mush better thanks to him. A+ Doc

Galo has made eye care visits enjoyable. I've been treated with utmost respect. They've made sure…read moreto point out some features of my eye, introduced me to their latest technology, and the wait time is a reasonable 20-25 mins. The doctors and assistants are all courteous and attentive to my needs. I've been a patient for a year, and I'll probably keep going to them for all my eye care needs for years to come.