I am so thankful to have them service and maintain our pool. Cole is our guy and did a great job. Great communicator and helpful!

Not recommended. Poor quality work. Difficult to deal with and rude. Impossible to get a hold of when needed. Not knowledgeable.

Had an issue with our hot tub, he called, ordered the part and fixed it and then we had an mnithernissue he immediately ordered the part and came when it was in. Only reason I have 4 stars because he does not answer calls within 24 hrs. read more

AHS sent them out due to problems with the filter. They said the manager opened up a repair claim. Ordered parts. No updates. No response to calls. Called AHS and no claim opened by the contractor. Also had a ticket open for heater and Texas Pool Guy said claim was denied. AHS representative confirmed this morning no claim was created and no denial as there was no claim. This is the fourth time AHS has sent them out. First 2 times no call no show for days. Then gave me an invoice for work needed and told not covered. We did the work ourselves.These people will con you out of money and not worth the frustration. Calls to office are useless as you don't talk to anyone but receptionist who can't help at all. read more

they are horrible ! Just the absolute worst !! zero is what they get! They take forever and still don't fix anything.

do not recommend! From the get go, the price that I was given... Changed into multiple separate invoices and different dollar amount... If you choose to use these people, get the dollar amount in writing before you gI've them a penny, or let them on your premises! bgs read more

Called them out for a pool repair, they did not complete the job. They were extremely rude when we asked them questions. How hard is it to finish your job? read more

Don't hire these guys. We had a leaking pool pump and I contacted American Home Shield to dispatch a technician. Two gentlemen arrived a couple days later, one being a trainee, and the visual diagnosis was (Nothing was taken apart to inspect.) that the seal(s) were leaking. Simple fix I was was told, just needed to order parts. After a couple calls they returned to fix the leak 33 days later. Unfortunately they had misdiagnosed the issue and it was actually the seal plate that was cracked. The technician suggested to my wife that they patch the plate with glue, as a new one would need to be ordered. She agreed, because the leak had progressed to the point that we needed to purchase and run a zero clearance pump to remove the water from around our pool equipment. When the technician went to leave, he told my wife that they wouldn't be coming back unless the pump started to leak again. If it didn't happen in the next 60 days we would need to pay the service fee of $75 dollars again. Two days later I had the same message sent to me in an email with the offer to repair the pump properly, not under the home owners warranty, but out of our own pocket. Awesome service??? NOT!!!! read more

Second time was not a charm! Neither was the first!! Absolutely the worse pool repair experience...I'd give them zero stars if it weren't for having to give the one to post a review. Unfortunately my home warranty company uses them and they don't feel like they have to answer to the customer, even when you've purchase other items and service parts from them to complete the job. Manager was rude, owner was less than reasonable...parts were wrong...phone calls went unanswered or returned. One of the service guys should just be called a tech because he has no idea as what service means. They turned in my job as complete and haven't returned my call about completing services. read more

They deserve 0 stars. If you want to throw thousands of dollars away for these people to do literally nothing, then go ahead. They are formerly "Eden Pools". They would send a guy out every now and then who didn't do jack squat and now we have a green pond instead of a pool. Thanks Eden Pools/Texas Pool Guy/Whoever you are! read more

We called these guys, and they were at the house cleaning our pool within a few days. They made the pool look great, and made it easy to schedule and pay. They were great on price and service. We definitely recommend them! read more

CAUTION! After charging over $700 for repairs, TPG left without checking to see if the spa worked. It didn't, and he never returned phone calls afterward. My fault for hiring him without reading the reviews since several others have had a similar experience. Interestingly, two different sources say he operates under some name until the complaints or lawsuits pile up, then he starts a new company. Also interesting, another more-knowledgeable contractor came and fixed the problem with a new $12 circuit breaker! read more

Texas Pool Guy bought out the Eden Pools branch in Beaumont Texas. I was getting good service before but now my service is beyond excellent. I like them because they are Family/Veteran owned and operated and seem to really care for their customers because of that. I was having a pretty bad recurring algae problem and they used their chemistry to measure the chemical imbalances and found the root cause. And fixed it! Beyond excited! Didn't think we'd ever find the end. lol I know there was another review posted for her boyfriend that wasn't that good, but Mr. Travis is a neighbor (not the pleasant kind) of mine and I know that Eden Pools quit servicing them for being past due on a bill. Not sure what that has to do with Texas Pool Guy who is a totally different and new company. I don't even see how it's allowed... read more