I originally contacted this company for help with a motor issue on my RV awning. On May 20, a…read moretechnician came out to inspect the motor. After the visit, the awning was left unsecured -- I have video footage showing not only that the fabric was left loose, but also that the technician dragged my front door across the fabric. That same Memorial Day weekend, a storm came through and caused the awning to pop open and start tearing.
I reached out numerous times to ask when someone would come back to complete the motor repair and inspect the damage to the fabric. I tried to give them the benefit of the doubt, assuming they would take responsibility since the damage happened after their technician failed to secure it. I also tried to remain understanding about weather delays, but communication was consistently poor. Twice, they said they sent messages I never received -- yet other times, I did get updates from the same contact method, so their explanation didn't add up.
Robert, who I believe is the owner, eventually sent me a long email full of excuses, denying responsibility for the damage. I responded with proof -- time-stamped security footage showing the awning was secured before the technician's visit and loose afterward. He ignored it entirely.
Then, on June 25, our security system alerted us that someone was outside taking photos of our camper. A neighbor called me to say they had seen someone taking pictures of our RV, and when I checked our camera footage, I realized it was the same vehicle the technician had driven. He happened to be working on our coworker's RV nearby. We stopped by to chat with the coworker and asked if that was the same company. Sure enough, it was.
I went back to finish unloading my truck, and a little later, I walked over and kindly asked if he could stop by after he was finished. He said, "Yes ma'am, I'll be over in a bit." I returned to my camper and waited outside, where my husband and our neighbor were casually chatting. There was no confrontation -- just a normal conversation about a truck another neighbor was working on.
It started to rain, and they were sitting in the truck. They never stopped by -- they just left the RV park.
Early this morning, I received an email stating that the company was walking away from the repair, refunding everything, and falsely claiming that their techs were approached by "two grown men" in an aggressive manner. That was simply not true. I had been patient, respectful, and proactive for over a month trying to get this resolved. It felt like a convenient excuse to avoid taking responsibility for the damage their technician caused.
This entire experience has been extremely frustrating. I went out of my way to work with them, stay professional, and provide actual evidence. In return, I was met with deflection, miscommunication, and false accusations. I would not recommend this company to anyone who expects transparency, accountability, or basic customer service.
