Jim is an upstanding business man. I was in a jam and…read moreneeded some water heater work in a emergency. I called around and compared the standard service calls fees but also to see who could get to my home fastest. Jim not only beat the other companies in my immediate area in time but beat the call fee by a comfortable margin. Jim exhausted every possibility of the problem before doing any costly work that I didn't need and willingly showed myself and my wife each step of the way, which I appreciate because I have changed a couple heaters when a was able. No wool over the eyes he gets the call on any possible plumbing needs in the future.

I called Jim when another plumber flaked out on me after Thanksgiving, 2023. He came out as quickly…read moreas possible and took care of a complex situation with care, superior workmanship, and humor in a conscientious manner. I have now called on him multiple times in the last six months, as I have been readying a family house for sale after it was mostly vacant for the past year. Jim has provided valuable and cost saving counsel. You can do no better for plumbing, than Jim!

Had a garbage disposal go bad, and it was an older one that the company is out of business…read more Purchased a new heavy duty quieter Insinkerator model, and called Marathon Plumbing to do the install. The appt was set for between 10 am and noon. They ran behind and didn't show until around 1 pm. The biggest issue though was that their estimate to swap out the disposal. The new one was already here waiting, and their estimate was $402 just to do the swap. Absolutely ridiculous. I laughed and sent them on their way, and then called another company that was here in less than 10 minutes. They did the job for $125. Won't be calling Marathon again! ***Adding detail due to the owner's comments: Yes, we were texted that "Your plumber will be arriving at the latter part of the appointment time." That would be near the noon. At 12:05 I texted and asked if there was another eta, as the time had passed. At 12:17 the response was that they had to drop off another piece of equipment and would be here in 20-30 minutes. It was longer, however that wasn't the issue, delays happen. The price was the ridiculous part. The 1-star review was for the price gouging. People need to know how ridiculous it is. - As soon as I laughed the Marathon techs out of the house I called SE Texas Plumbing and they had someone available immediately. Bradley was here in less than 10 minutes and the install/swap took another 10. Simple and fast. Adding a photo below of the new disposal already installed since it somehow seems "not feasible" to the owner of Marathon Plumbing that it is already installed and for a reasonable price.

Absolutely amazing work from start to finish! The receptionist who answered the phone was kind and…read moreefficient. She was able to schedule my call for a time that was convenient for me! The tech who was sent to complete my job was communicative and prompt! We were doing a whole bathroom remodel. They had to remove the old tub (cast iron), pour concrete to level out the floor, install the new tub, faucet, and shower valve, and install the new sink and faucet. Everything was done BEAUTIFULLY and they cleaned up after themselves as they worked! I have never experienced better quality work or better customer service!

my hot water heater was not working and my toilet was making noise ..Christian was the service…read moreperson .. he was so nice ..explained everything..very knowledgeable I know who I will call if I have more problems.. very reasonable priced

called Pistol plumbers from Nashville, tn to help my brother out in Sulphur, la with his plumbing…read morethey we're out there within 3 hours. Fixed everything. They are definitely my go to plumbers and Kaleb at office was wonderful. Highly recommend.

I originally contacted this company for help with a motor issue on my RV awning. On May 20, a…read moretechnician came out to inspect the motor. After the visit, the awning was left unsecured -- I have video footage showing not only that the fabric was left loose, but also that the technician dragged my front door across the fabric. That same Memorial Day weekend, a storm came through and caused the awning to pop open and start tearing. I reached out numerous times to ask when someone would come back to complete the motor repair and inspect the damage to the fabric. I tried to give them the benefit of the doubt, assuming they would take responsibility since the damage happened after their technician failed to secure it. I also tried to remain understanding about weather delays, but communication was consistently poor. Twice, they said they sent messages I never received -- yet other times, I did get updates from the same contact method, so their explanation didn't add up. Robert, who I believe is the owner, eventually sent me a long email full of excuses, denying responsibility for the damage. I responded with proof -- time-stamped security footage showing the awning was secured before the technician's visit and loose afterward. He ignored it entirely. Then, on June 25, our security system alerted us that someone was outside taking photos of our camper. A neighbor called me to say they had seen someone taking pictures of our RV, and when I checked our camera footage, I realized it was the same vehicle the technician had driven. He happened to be working on our coworker's RV nearby. We stopped by to chat with the coworker and asked if that was the same company. Sure enough, it was. I went back to finish unloading my truck, and a little later, I walked over and kindly asked if he could stop by after he was finished. He said, "Yes ma'am, I'll be over in a bit." I returned to my camper and waited outside, where my husband and our neighbor were casually chatting. There was no confrontation -- just a normal conversation about a truck another neighbor was working on. It started to rain, and they were sitting in the truck. They never stopped by -- they just left the RV park. Early this morning, I received an email stating that the company was walking away from the repair, refunding everything, and falsely claiming that their techs were approached by "two grown men" in an aggressive manner. That was simply not true. I had been patient, respectful, and proactive for over a month trying to get this resolved. It felt like a convenient excuse to avoid taking responsibility for the damage their technician caused. This entire experience has been extremely frustrating. I went out of my way to work with them, stay professional, and provide actual evidence. In return, I was met with deflection, miscommunication, and false accusations. I would not recommend this company to anyone who expects transparency, accountability, or basic customer service.

I like work with this company, An excellent quality is punctuality, professionalism, and…read morecompetitive prices. Highly recommended. Casa Del Sol Apartments Proprety Manager

I'm a old person who lives in a old house and drive a old pickup. I had a technician with Mr…read moreRooter repair a faucet set in a shower. The tech did excellent work and made a few trips to the plumbing supply company to get the needed parts. I could never have done this job myself. Thanks to everyone with Mr Rooter!

Great service and very responsible . Would highly recommend this Plumbing Company, Dautriel's !read more

Those guys did an awesome job! and keep us informed throughout the entire job of what was taking…read moreplace, that crew is very knowledgeable in there trade. We could tell that Jaysen and Adam run a very professional buisness just how polite and respectable there employees treat there customer. Thank you guys again for a great job

Absolutely amazing! They are professional, respectful and take pride in their work. I have…read morefinally found a plumbing company I can trust. Their work was performed quickly, and they kept us informed at every step.

Haven't started working with them just yet, but on first impression, John was very polite,…read moreprofessional, prompt, friendly and quote seemed very reasonable. Highly recommend!

Prompt service. Arrived sooner than estimated. Nathan was very helpful and informative on our…read moreplumbing needs. He had the city out right away. We will be a returning customer.