We had a very disappointing experience with this plumbing company. We paid $500 for a sewer…read moreinspection and video on a home we are currently under contract to purchase. We waited about a week just to receive a rough estimate, which came in around $10,000 ( not a small job). Given the size of the project and the fact that we are working with a mortgage company on a rehab loan, we requested a detailed written bid outlining the scope of work and costs. Initially, we were told this would be provided within a few days. However, we were later informed that we would need to pay an additional $500 just for them to return to the property and prepare a detailed estimate. This would bring our total to over $1,000 without any actual repair work being completed. When we questioned this and asked if they were interested in taking on the job, we did not receive a clear answer. For a project of this size, transparency and communication are critical. Charging such a high additional fee simply to provide a detailed bid--especially after already paying for an inspection--feels unreasonable and discouraging. Unfortunately, this experience has led us to look elsewhere for a company that is more straightforward.

I can't say enough about the quality of workmanship- I had Jase Worthy and Anthony James doing the…read morework at my house- they did such a clean professional job, I am delighted. Everything was treated with respect and the jobsite was left clean each day. I was not happy about having to run gas lines on the outside of my house, I thought it was going to look horrible- but this job looks amazing! Great job, thanks, guys!

I just paid Golden Triangle Plumbing over $250 to repair a water leak on a 90 degree angle on a 1"…read morePVC pipe. Repair job took less than 20 minutes. I would have felt better handing them my money if they had of at least held a gun on me. Of course, you can't be robbed if you agree to the terms before the work is done as I did. All I can say is, they will never get a call from me to do any work at my house again for what they charge to do a very simple job.

Haven't started working with them just yet, but on first impression, John was very polite,…read moreprofessional, prompt, friendly and quote seemed very reasonable. Highly recommend!

Prompt service. Arrived sooner than estimated. Nathan was very helpful and informative on our…read moreplumbing needs. He had the city out right away. We will be a returning customer.

Came and cleared two sinks that were slow to drain when we bought our home five years ago and only…read moregot worse over time. Apparently the clog was very deep in the pipes but he didn't give up and finally was able to clear the problem. Sinks have been draining beautifully since. When the faucet on the tub started its very annoying and rapid drip some time later we called Jim Snell Master Plumber again and on the same day he came and had it fixed in no time. Very pleased with the job this company has done. Would gladly recommend them to anyone.

The repairs (busted line under sink, add valves to building water supply) caused water heater…read morerelief valve to go off flooding building. Plumber said it was not his fault and left me in worse shape than before repairs. Also very expensive for the work they did.

Had a garbage disposal go bad, and it was an older one that the company is out of business…read more Purchased a new heavy duty quieter Insinkerator model, and called Marathon Plumbing to do the install. The appt was set for between 10 am and noon. They ran behind and didn't show until around 1 pm. The biggest issue though was that their estimate to swap out the disposal. The new one was already here waiting, and their estimate was $402 just to do the swap. Absolutely ridiculous. I laughed and sent them on their way, and then called another company that was here in less than 10 minutes. They did the job for $125. Won't be calling Marathon again! ***Adding detail due to the owner's comments: Yes, we were texted that "Your plumber will be arriving at the latter part of the appointment time." That would be near the noon. At 12:05 I texted and asked if there was another eta, as the time had passed. At 12:17 the response was that they had to drop off another piece of equipment and would be here in 20-30 minutes. It was longer, however that wasn't the issue, delays happen. The price was the ridiculous part. The 1-star review was for the price gouging. People need to know how ridiculous it is. - As soon as I laughed the Marathon techs out of the house I called SE Texas Plumbing and they had someone available immediately. Bradley was here in less than 10 minutes and the install/swap took another 10. Simple and fast. Adding a photo below of the new disposal already installed since it somehow seems "not feasible" to the owner of Marathon Plumbing that it is already installed and for a reasonable price.

Absolutely amazing work from start to finish! The receptionist who answered the phone was kind and…read moreefficient. She was able to schedule my call for a time that was convenient for me! The tech who was sent to complete my job was communicative and prompt! We were doing a whole bathroom remodel. They had to remove the old tub (cast iron), pour concrete to level out the floor, install the new tub, faucet, and shower valve, and install the new sink and faucet. Everything was done BEAUTIFULLY and they cleaned up after themselves as they worked! I have never experienced better quality work or better customer service!

We discovered a leak in the kitchen sink drain plumbing. It didn't look like something we wanted to…read moredeal with ourselves so we called Brown and scheduled service. Mike and Dillon performed some major surgery under the sink. No more leakage. Happy customers again as usual when we call Brown Plumbing ===================== We noticed that the sink drain was draining slowly. We called Brown Plumbing again. They squeezed us in earlier than expected. Josh and Milson came an used the new plumbing from yesterday to run the snake. Lots of water inserted showed the drain was operating more normally. We washed two loads in the clothes washer that uses the same drain. It seems to be fine as is usual for Brown Plumbing projects. More Happy results.

Great customer service Reliable and honest…read more I would definitely recommend They are the only plumbers I have used over the past years

Jim is an upstanding business man. I was in a jam and…read moreneeded some water heater work in a emergency. I called around and compared the standard service calls fees but also to see who could get to my home fastest. Jim not only beat the other companies in my immediate area in time but beat the call fee by a comfortable margin. Jim exhausted every possibility of the problem before doing any costly work that I didn't need and willingly showed myself and my wife each step of the way, which I appreciate because I have changed a couple heaters when a was able. No wool over the eyes he gets the call on any possible plumbing needs in the future.

I called Jim when another plumber flaked out on me after Thanksgiving, 2023. He came out as quickly…read moreas possible and took care of a complex situation with care, superior workmanship, and humor in a conscientious manner. I have now called on him multiple times in the last six months, as I have been readying a family house for sale after it was mostly vacant for the past year. Jim has provided valuable and cost saving counsel. You can do no better for plumbing, than Jim!