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Texas Movers Direct

1.9 (16 reviews)
Open • 8:00 am - 6:00 pm

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Absolutely awful. Could not have been worse, and I hate hyperbole. Roy is wholeheartedly and intentionally dishonest and will say anything to get your money. One major selling point was his touting how all of our belongings were insured and would be taken care of, regardless of mishaps. We wanted everything moved in one day so we did not have to take extra time off work. Thousands of dollars worth of damage ON TOP of literal FRAUD: we were quoted $2,880 for a COMPLETE move from Ft. Worth to College Station. We were not shopping for a discount; we wanted the best company for the job. After less than half our belongings were moved, Roy (owner) quoted us $1,400 to move the rest. That's illegal. Roy offered to send his largest 48' trailer AND a 26' truck with 5 movers in order to get our move completed in one day. They were set to begin between 7-8am. 4 guys showed up reeking of weed well after 12pm with one medium sized trailer. I don't care what you do with your own time, but when you're stoned and break my belongings, it becomes my problem. One of the first things they did was shatter my Mac Display, which they don't make anymore, because THEY PICKED UP A DESK WITHOUT MOVING THE SCREEN. After about 4.5hrs of these unprofessional movers mis-prioritizing our belongings, they told us the trailer was full. Roy called after 5pm to explain the situation. He expected us to go rent a 26' truck and have his guys finish loading what should've already been taken care of if he delivered what he promised! This was before he told us it would be another $1,400 if we wanted him to finish the job he was hired to do. We told them to move what they had loaded. We did not have one single complete room for us to setup in our new house. Not only were they amateurs, but they were careless, lazy, colorblind and illiterate (see below). We packed up 90% of our belongings and color coded the boxes as well as added labels for every room in which we expected them to be moved. The movers not only asked where every. single. box. went, because they refused to look at the colors/read the label, but they started LITERALLY throwing our stuff into our new house and "stacking" boxes and furniture sideways. Pieces that were not broken on the journey were destroyed as they brought it into our house. List of items damaged/destroyed: 27-inch Apple Thunderbolt Monitor, Ashley Furniture Bookcase & two Ashley Dressers (they broke a leg off a $1,500 dresser), three brand new clothing racks, and several other smaller items that we're discovering as we unpack. We're also missing items from the move (they stopped somewhere for over an hour along the way) on top of having things taken from the old house when these guys were the only ones who knew how to get in. We're currently working with a lawyer to deal with Roy and Texas Movers Direct because he was unwilling to cooperate and make things right when given the chance. We're filing complaints with the Better Business Bureau and the Texas DMV at the moment. More to follow.

All the damage they did to my property

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1 year ago

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Abc Moving Company

Abc Moving Company

(3 reviews)

ABC Moving moved furniture from our old home to storage on 9/29/21 and then moved us into our new…read morehome on 10/11/21. We paid $1227.50 for the first move and $987.50 for the second move. Before making the second payment, I made the lead person, Joel, aware of several pieces of solid, high-quality wood furniture that were damaged or blemished during the move. Joel took photos of a few of the items and called the owner, and we were told the owner, Jennifer Eckles, would get with us the next day to discuss an insurance claim. Joel was apologetic and genuinely concerned and told us we had 90 days to make a claim with TxDOT. We never received that call from Jennifer. Four weeks later on November 7, I sent an email to Jennifer expressing my frustration and disappointment in the lack of concern and follow-up to resolve the situation. I specifically asked her to advise how/where to file an insurance claim in order to make something about this right. After sending the email, I also sent her a text advising that I had sent an email and asked her to take a look and get back to me. She responded to the text and said she would get back to me that evening. A week later, I still had not heard from her to discuss a reasonable resolution. I scheduled a reputable furniture repair person to do an assessment and make repairs to the most damaged pieces (i.e. dining room table with a swipe of surface scratches 12 to 18 inches wide across the length of the table; bedroom dresser with pressure divots across the dresser's top; deep gouges to a 50-year old chest; blemishes and chunks of wood missing from chair legs). Repairs were made on-site in my home for $200. I filed a complaint with the BBB a month after the move after having never received a call from ABC. ABC never responded to the BBB either. As a courtesy, I reached out to ABC on 12/3/21 by text. The owner did call that afternoon and agreed to Paypal $200 for the repairs. Payment has never been received and the owner never responded to a request for a status update. Small businesses work hard to earn every penny they make so filing a complaint and writing a harsh review is not something I wanted to do. Even though ABC's moving crew was polite and worked hard to move my household, I am extremely disappointed in the lack of professionalism demonstrated by this company and do not want others to endure the same experience. It's reasonable to understand that stuff happens and possessions can get damaged during a move, but when almost every piece of furniture is damaged in one way or another, then corrective actions must be taken. I've given this company every opportunity to step up to the plate to make things right and they have chosen not to do so. Don't trust your possessions to this company . . . move on down the road with a much more professional and reputable company. The ABC of "moving" is to NOT do business with ABC Moving in Whitehouse, TX.

They guys are fast , friendly and efficient . Who knew moving could be so stress free ! Very…read moreaffordable ! Would trust them with anything !! Thank you guys !!

Icann Moving - ICANN Moving a family to California

Icann Moving

(9 reviews)

Following our experience with ICANN moving, I must say that I am extremely disappointed and…read morefrustrated. For anyone interested in movers, I highly suggest you AVOID this company at all costs. We agreed to hire ICANN to pack our house and move everything into storage. After speaking with the owner, Henrietta, I was told that my house would take one day to pack and less than one day to move. The packers were nice and cordial and I have no major gripe with them, except that it took two days rather than the initially suggested one and the prices were not clearly expressed at the beginning. Each day of packing cost us over $3,000.00. While this was a surprise for us, we were willing to move forward with it given the packers did well. My major issues began with the moving day. They showed up almost 2.5 hours late. The movers were NOT PROFESSIONALLY TRAINED. They said it would only take them "a few hours" and a truck load or two to move everything based on what they saw during the initial walkthrough - it ended up taking OVER 16 HOURS and three truck loads to move into a storage unit 15 minutes across town. We also had to help and load things into our own vehicle and unload in the storage unit to help the team. The movers damaged the house on their way out, broke and damaged our property, and did not properly wrap furniture (one mover even exclaimed, "f*** this, I'm not wrapping anything else!") They left trash at both properties, SMOKED CIGARETTES INSIDE, and missed several pieces which resulted in more time and trips. The DAMAGES AND DESTRUCTION to our property we were able to see (due to most of our property being wrapped or packed in storage) surpassed $2,000.00. Once the movers arrived to the storage unit with their final load at around 2:00 AM, they demanded we pay the over $3,000.00 balance in full before they could unload. We asked to speak with the owner and, over the phone, she told us she would be taking our property if we did not pay right then and there. We asked if she would call us in the morning to discuss the issues before we paid, but she refused. We needed to pay before she would discuss further. So, after paying over $10,000.00 at this point, the owner called us the next morning and said the "best she could do" was pay us back $300.00 for the damages. We asked her to reconsider given the situation and she said she would get back with us that afternoon. Two days later, after multiple messages that were essentially ignored, she finally got back to us and said there was nothing she could do because her guys "did the work." She backpedaled her original $300.00 credit and said that the job was complete, despite the multiple issues. I m highly disappointed. ICANN Moving should be avoided at all costs due to their negligence, unprofessionalism, and failure to communicate. This company damaged property, some of which is broken beyond repair, and we were not even given a simple "sorry. At the end of the day, if I am paying premium prices, I expect premium service. I will never use this company again and if anyone in my circle asks for moving company recommendations, you better believe I will tell them to not use ICANN Moving.

Just used Icann for our move from Holly Lake Ranch to Bonham. Arrived promptly as promises. Very…read moreefficient and thorough. Highly recommend them. Henrietta did a great job explaining the process and was very accurate in her estimate of the costs. Would recommend them highly.

Texas Movers Direct - movers - Updated May 2026

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