My mother dropped off my wedding dress in early October to be cleaned and preserved, she was quoted $150.00 plus tax and was told I would receive a call in 2 weeks when it was ready. Sometime in November I realized that I had not yet received a call saying it was ready, so I called and was told yes, it was in fact ready for pick up. I work during their business hours, so my mom agreed to pick it up for me. When she arrived my dress was in the same bag we had dropped it off in, and had not been touched! It still had dirt all along the bottom from my outdoor wedding. She brought this to their attention and was told it would be cleaned and preserved in two days. Again she went back to pick it up a week or so later, this time it was clean however it was not preserved. When she spoke to the owner about the previous issues as well as it not being preserved, he told her it was our fault the dress hadn't been cleaned on time and wasn't preserved stating "no one told him to". My account was no longer in the computer and he could not provide the original ticket. He was incredibly rude to my mother and still charged $107.00 regardless of the fact that they'd had my dress since October and not only took months to clean it, but did not preserve it like originally planned. Needless to say, my family and I will never use this company again. read more