Very responsive and fast service. Job was done just as promised. Clean and thorough. Highly…read morerecommend. Great family business

I saw their ad on social media and reached out via messenger and received a quick response. I…read morescheduled a time for them to come take measurements. I had to replace 5 windows total that were out of warranty. JR took a small deposit ($300 because the larger job size) then was ready to perform the work within a week. Overall, very satisfied with their work and timeliness. One thing I noticed, they have a scripture verse from Matthew on the side of their truck. A lot of companies say their "Christian" or do this to attract customers and build trust, but I heard them singing along with our Praise and Worship music playing in our home on our Amazon Alexa so I know they're legit!

Carrie and the team over at Glass Dr. provided great service to my Altima! They were fast with the…read moreinstall, flexible with my appointment and extremely affordable. I 100% recommend going to Glass Dr. and getting serviced if your windshield cracks and needs repair. Thank you Carrie!

Because of the Glass Doctor's lack of responsiveness and communication, I had a missing front door…read morewindow for OVER A MONTH. This is completely unacceptable. A security company shattered the window pane of my front door while trying to install a door sensor. I called the Glass Doctor to have someone come out immediately. They were there within a day which was promising. They gave us a quote, measured the door, and represented that they would have the glass within a few days and would be back promptly to install it. A week later, they were scheduled to come out to install the glass. When they arrived, I was told the last guy that came out "didn't know safety code" and therefore ordered the wrong window and also apparently measured wrong. At this point, I probably would have/should have called somebody else, but I had settled my claim with the company who initially broke the glass based on the quote I got from the Glass Doctor so I was reluctant to go elsewhere and desperate to get the job done without further delay as it was not only an energy issue having a missing window, but a safety concern. I was told they were rush ordering the glass which would be in in 3-5 business days and he is available should I need anything, don't hesitate to reach out at all. For the next month, I called multiple times a week trying to get an update from the Glass Doctor. Out of the 10+ calls I made, I either never received a call back or was told they would check the status of my order and then they would never actually follow up. After over 4 weeks, they finally came out and replaced it. I will say the guys who came out were incredibly kind, quick, and did the job for a decent price. However, the lack of responsiveness for WEEKS and the failed promises were so frustrating and there is really no excuse. I do not recommend!

Bought a magnet for the shower and it cost $40 and broke and rusted in a month. They said they…read moredon't warranty the magnets. Not good value - would not recommend.

The most trusted and reputable glass company I Have experience…read more For top-notch glass solutions, exceptional customer service and swift response times, ideal for commercial and residential projects.

They were very quick to respond- the quote was fair, the glass arrived quickly, they showed up when…read morethey said they would, brought lots of people to help and was done quickly! Jay was great with communication- texting to let me know they were on their way. His whole crew was respectful of my space and careful with my furniture during install. I highly recommend him!!

Excellent customer service. Got what I needed even though it was Saturday Afternoon. 5 star…read morebusiness and Service!!!

Very unprofessional. I reached out to have a window replaced. It took them days to get back to me,…read morewhere they asked for more information. I sent them what they asked for and they gave me a quote. I told them I wanted to move forward with getting it replaced and asked if they could come out to replace the window this week/weekend. They said they would need to come measure first, so we spent the next 3 days trying to nail down and date/time, but they were giving me vague answers like "tomorrow", but no time given. They said they could probably come out today (Thursday), but didn't give me a time. I asked what time, so I could have someone at the house to meet them, and they told me "around noon". I had my boyfriend go to the house to wait for them because I couldn't get away from work. He waited there until 2 pm before giving up and leaving. While he was waiting I asked J&J to call when they were on their way, sent a follow up email to see if they were coming, and sent a text asking them same....... NO RESPONSE AT ALL. I ended up sending a text back and saying not to come because I'm going to go with some else. This is not an effective way to run a business. I need to be able to set a time or time frame and know that the company I'm hiring is responsible enough to at least answer me. I can only imagine if I paid them and something went wrong, how big of a hassle it would be to have them come out to fix it. Don't waste your energy or your money on this company.

Asked if they rebuilt sealed units, junior says yes, please send photos to this number for a quote…read more Three weeks, no quote. Idiot

Very satisfied with the service great team did a wonderful job for us! Highly recommend. Keep up…read morethe good work! Our window glass replacement looks great!

Great service. Hard workers. Very clean and great job! Perfectionists to make sure pane of glass…read morewas clean.

Amazing. Great experience Gave me a fair price and great job. I have used him several times.read more

Franklin of USA Glass was fantastic, we couldn't be happier…read more He installed shower glass into two bathrooms for us and made a suggestion that worked perfectly. We're so happy with the results and grateful that he suggested the slider door that looks great! Franklin is the perfect small business owner who cares about his work and is an expert in his field. Pricing was fair and he completed the install quickly, just as promised. We definitely recommend USA Glass and would happily use again. Thanks Franklin!!

Love that it's a family business that takes pride in their work. They stand behind their work and…read moretreat everyone like they are the must important customer to them.

Requested a bid for replacing two windows. The estimator never showed up or called nor did the…read moreoffice return my voicemail. I've used them before but will not do business with them again.