These guys continue to be fantastic! If some alarm is thrown or any kind, these guys reach out to touch base and schedule something if necessary. VERY happy customer! read more

Ray was the service tech and from what I could see he uncovered a lot of problems. He Came behind Amos Electric, who did a terrible job fixing my Generic. In fact, the guy from Amos Electric ( Carlos) actually made things worse. Parts are missing as well as bolts. Then when Ray tried to start the generator, he discover the motor was bad because Carlos tightened the bolts to tight. If I did not have a warranty, I would sue Amos, I told them Carlos had no idea what he was doing, I even told the Generic people he was lost. It took Generic 2.5 months to decide that because I have a warranty, Carlos should fix the Generator. Well he fixed it all right. Ray explained everything to our understanding,, we are happy to have found him and his company. Hopefully Generic will take Ray's word for the problems and get the replacement parts to us soon. read more

I tried to get someone to check the 24k generac I was having problems with-unit less than a year old that was installed by another dealer Generac sent us to. we began calling during the Christmas freeze were told repeatedly someone would call and set up our appointment time after a month of no calls without me calling first an still no appointment I was told if I was in that much of a hurry to go somewhere else. Standby generators are for emergency use. I did l did not feel wanting help in less than a month was asking too much. Probably nice people just not the way to run a business. If you are understaffed tell me so up front so I don't waste so much of my time. read more