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    Texas Gas Service

    1.4 (146 reviews)

    Services - Texas Gas Service

    Natural gas suppliers

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    Review Highlights - Texas Gas Service

    00 because they actually never did zero out my balance from a previous balance.

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    Austin Energy - Trash and destroyed property :( there is a mattress, a city of Austin trash bin and so much more... truly sad.

    Austin Energy

    (351 reviews)

    Bouldin Creek, 78704 (South Austin)

    The Payment Center on Research Blvd leaves a lot to be desired. Extremely rude Security Guard who…read moresits by the door has been there for years and we have been harassed twice. Our first time was when we came in using a Cell Phone (was calling my Spouse to verify something about the Bill before I payed it), and he grabbed me, pulled me to the side, and yelled at me, threatening to call the Police if I didn't put my Cell up immediately. Again, this was our first time in this location. However, in his defense, there was a sign posted past the point of entry which of course I couldn't see until I came in. But at least there was something posted, right? Anyways, there were 3 women on their Cell Phones in front of us who all were speaking Spanish. He did nothing to them. That being said, if you are actually able to get to the counter to pay your bill, the staff has always been informative, courteous, and rapid. Austin Energy won't tell you this up front, but they have vastly different rates based on your perceived demographic. They also won't tell you that the rates are going up because Obama Legislation has forced 2 of Austin's Power Plants to close recently (one which was built by the City of Austin & Houston was just finished!). These plants are not part of the GE Special Interest BUYOUT of Obama, so your rates will be doubling approximately every 5 years. It should be noted that this is NOT Austin Energy's fault but they will tell you to talk to the City Council (thus showing their own ignorance of the market they work in), even though they have little control over the situation. This needs to be said: AUSTIN ENERGY IS VERY REASONABLE AND MORE THAN WILLING TO WORK WITH ITS CUSTOMERS WHO HAVE FALLEN ON HARD TIMES. Here they are perhaps among the best in the Industry Nation-Wide. Recently, Austin Energy has come through Austin, installing Smart-Meters without Property Owners' consent in many cases, which are very dangerous to your health long term. ( http://www.naturalnews.com/044376_smart_meters_radiation_cancer.html ) Apartment Dwellers Beware, they have forced nearly all of you to live, in some cases, inches right up against 30 or 40 of these (which is actually ILLEGAL ACCORDING TO FEDERAL LAW). Until very recently trying to rectify this as a Homeowner was extremely difficult. Now you can Opt Out, but they charge you a ton of money to do so, even if you had told them to opt out and not install it from the get-go. If you live in a Rental, forget it, your out of luck.

    AE takes advantage of the fact that it's the only energy provider in Austin by having terrible…read morebusiness practices and horrible customer service. I paid my bill on time, and a full two weeks after the charge appeared on my account, the charge mysteriously "bounced back." I had already paid my bill, the charge seemingly went through, and most of what was left in my account had gone to other bills. After this single event, which occurred because of some delay in processing on their end, my account was switched to "cash only." Meaning I now need to go in person to pay my bill each month. This is the ONLY utility company I've ever known to make bills MORE difficult to pay after something like that. It's bizarre and ridiculous. When I moved back to Austin after being away for a while, AE requested a letter of reference from previous energy provider to waive a $200 deposit. I got a reference letter from TXU, only to have AE tell me I might need to pay the deposit anyway and it will be "credited" towards future bills. Never mind that the reason I went to the trouble of getting the reference letter in the first place is so I wouldn't have a ~$300 energy bill on top of all my moving expenses. I think these two examples highlight how this energy provider does not utilize consumer-friendly business practices, and ultimately makes life harder for people who might already be struggling. I would absolutely use a different provider if I had any choice. I had TXU for years before AE, and the difference in customer service and accessibility is night and day.

    Peak 6 Power & Gas - PEAK 6 gas charged besides PG&E gas delivery charged, totally gas charge is $99.16.

    Peak 6 Power & Gas

    (66 reviews)

    East Austin

    I've been helped out by PEAK6 rep. to enroll with PEAK6. The representative who came to knock on my…read moredoor convinced me to switch PG&E gas provider to PEAK6 gas provider. He told me that my gas bill would be cheaper when enrolling with PEAK6, and no matter how much gas I use, my gas bill won't be more than $40 a month. However, after I got the PG&E bill which had PEAK6 gas charged in it also, it showed that my gas bill statement date of 12/01/2025 charged me $59.16 for PG&E gas delivery plus $40 for PEAK6. So, my current gas bill is actually $59.16+$40= $99.16, and it's not $40. Without PEAK6, my gas bill by PG&E would have been just $59.16. The PEAK6 Rep. never explained that I would still have to pay gas delivery cost to PG & E beside the PEAk6 gas cost. How does this make my gas bill cheaper? It actually makes my gas bill $40 higher than usual. This is a scam. I'd like to cancel my enrollment with PEAK6 immediately. Also, I need a $40 refund. Also, I will be reporting this issue to BBB.

    I would give a negative 5 star review if I could. He showed up at my apartment door claiming to be…read morewith Peak6, a company that supplies energy to PG&E. I was very cautious at first but after some time I felt convinced that it was legit. He allowed me to look up the company and take a picture of his badge. Complete scam. The only thing I will say is that when I called them to cancel it they allowed me to do so with no issues

    Mission Gas

    Mission Gas

    (2 reviews)

    Mission Gas installed a 1000 Gallon propane take at my house in the middle of one of the coldest…read moredays of the year... in the rain. Top notch guys. Best price for tank and first fill that i could find with in the city limits. Pete and his guys (office ladies as well) were always very nice and friendly. I would gladly recommend them to anyone.

    They are overpriced, and completely unscrupulous. Their drivers are trained to find problems and…read morecharge accordingly. One year ago we ordered propane from them. We were told that the tank had to be leveled, painted and inspected before they could fill it. The total was slightly over $600, for $194 worth of propane. Less than 1 year later we ran out and had to reorder ( of course during the coldest days of the year). I was floored when the delivery driver said he could not fill the tank because it needed to be leveled (he used a level app on his phone, very accurate) and repainted. I tried to explain that they they had just done this 9 months ago. I got a real level an tried to show him that it was perfectly level, but he would not even look!!! His explanation was " only we can level a tank". He seemed to take great pleasure in knowing there was an elderly handicapped person living there that needed heat. We called Ace propane and they filled the tank with no problems, saying there was absolutely nothing wrong with the tank, even checked for leaks. Mission gas is only there to milk you for money in your time of need. This place and its horrible employees need to be put out of business. THERE ARE LOTS OF BETTER PEOPLE TO GIVE YOUR BUSINESS TOO !!

    Circular Energy

    Circular Energy

    (16 reviews)

    I had my solar system installed in september. I waited until now so i had a gauge of how it…read moreperformed over several months as well as time for any kinks to show up. I called 3 different contractors. All 3 used a mapping program to get an estimate of how well solar would work before installation. One company said solar wouldnt work at my house due to shading. They were wrong. the remaining 2 companies send people to my house to do an onsite evaluation to finalize a proposal. Circulars was the one that seemed to fit my needs. My goal was to provide in the neighborhood of 60-70% of my electrical from the sun. Installation wasnt without flaws. the actuall installation took only one days. it turned out there was a problem with teh inverters that took a couple of weeks to correct. It wasnt the fault of circular but was an inverter specific issue. Circular stayed on top of teh problem and got it resolved. after operating for 4 month my utility came out and said there was a problem,in that I had the wrong meter and no agreement with the utility. this was something I ahd though circular had taken care of. It turns out that the agreement WAS in place and the utility had misplaced it. Thats why the utility hadnt replaced my meter. They came out and met a circular rep and the meter installation took only a couple of minutes. Again I cant fault circular for someone elses issue. Getting solar installed isnt a simple process. there are many steps that have to be gone through. Ive created a blog of my solar experience here https://goingsolaraustin.wordpress.com/ Overall I'm glad I went solar and chose circular

    Feedback is considered of sale , Installment and warranty. The sale and installment was great…read more They really hustle to get your business. After 3 years of great uses of my solar system my SMA shutting down . Try calling Circular and they moved to Dallas. Email them and they gave my information out to some installer. Try email again and no reply. The reason for the review is they want your business but they don't take care of you in the long run.

    Texas Gas Service - naturalgassuppliers - Updated May 2026

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