Midtown Medical Imaging is a very nice facility. It looks new, professional, and dare I say…read moreinviting? I was referred to this place by my orthopedic doctor. While they take a variety of insurance, they were also willing to do my MRI on a cash basis. I was invited to sit down and asked to fill out several forms. They were provided on a clipboard and there was a cup of pens to select from. I was taking a little too long to complete the paperwork, so the receptionist asked me to come up to her desk where she could help me quickly complete them with the information they needed. She said she would fill in any blanks. Normally I wouldn't do that, but it was for things like my insurance card which they had already scanned and put on file. The actual MRI was quick and painless. Prior to starting, I was asked about the reason for the MRI and whether I had any implants or metal on me. Once I was safely cleared for the test, I was given the opportunity to change clothes and place my items in a secure locker where I input the code. The MRI tech Kari lowered the bed for me, queued my favorite tunes, and helped make me comfortable. She even put a pillow under my knees to steady me. The machine plays some loud bangs and mechanical whizzing noises, but I just kept my eyes closed, my body still, and focused on the classical piano music I asked her to play into the headphones I was given for the 10 minute test. I was told at the desk that they would bill my insurance, so I owed nothing today. However, I might receive a bill at a later date if insurance denies the claim. It will supposedly cost me about $400. I can get my results from my doctor within a week, but I can also request the results within 15 business days. Because I'm doing the cheapest option, I was not given a CD like other patients. I would definitely return here as they were very clean, comfortable, professional, and willing to work with me on a cash basis.

I had a very concerning experience at Midtown Medical Imaging involving a serious reporting error…read moreand poor follow-up. My CT report incorrectly stated that a pulmonary nodule measured 2.7 cm, implying a major increase and a potentially serious condition. When I asked for the measurement unit to be verified, I was not allowed to communicate with the radiologist directly and was told everything had to go through my doctor's office. Even after my primary care office contacted them , the imaging center reconfirmed the incorrect report. An independent radiologist later reviewed the images and immediately confirmed the nodule was 2.7 mm, not 2.7 cm. Only after this was communicated did the imaging center acknowledge the mistake and issue a corrected report. When I contacted the office manager to file a complaint, they first claimed there was no record of my doctor's office calling, and then never responded to my follow-up email. I strongly suggest management review their report verification process, patient communication policy, and complaint-handling procedures to prevent this from happening to other patients.

Do Not bring Children here- Poor Communication, Rushed, Absolutely no explanation of the process…read moreprior to arrival so people can make an informed decision. Felt like money mattered more to them than care for humans. VERY small room, very claustrophobic, caused machine noise to be amplified so earplugs not helpful, they are very cheap & small earplugs anyway- if you dare choose this place bring your own ear plugs, be ready for anything because they don't tell u anything. Can't be in view of room w your child either- super disturbing. Children's has the parent in a viewing window area...wish they would have told us ANYTHING Had 5 phone calls about money - not one mention of what to wear, what not to wear, what is going to happen, no explanation to child, made me stay at desk to pay while took my kid because the technician told me as she was tapping her watch - they had a schedule to keep - again - their schedule & money more important than your child or patient comfort here. Even when I asked for someone to go over what would be done, they rolled their eyes & gave me a forced explanation. We would have left if I had not already paid & I would not have paid if I knew it was a itty bitty room w old machine, no viewing area, no care for anxiety of the child, no care to explain, such incompetence of customer service it's sad. Just all around bad experience! Scottish rite or Children's has a sliding scale, & better facilities- go there instead.

The staff is AMAZING. Efficient, knowledgeable, kind and professional. During the lengthy MRI, I…read morewas asked what kind of music I would like to listen to. I requested Etta James and that made the entire process very enjoyable. I now have the CD in my hand and can take it to my surgeon. Thanks, Legent!

Keeping my review very simple the team was very courteous and professional. Additionally the…read moreoverall service received was wonderful

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

Walked in for an x-ray at closing time and they got me right in. Melody at the front desk was…read morepleasant and helpful as was the x-ray technician. Their facility was very clean. I have an HMO and my co-pay was less than seven dollars.

My doctor made a specific request for an exam and the radiologist skimmed over the area. When I…read morecalled the it I was told that the doctor has to call and make a request before the radiologist would review the findings. GIANT waste of money.

I went in August 2024 to get a front tooth implant, I asked if they could also pull the very back…read moretooth since the dentist had told me it was needed. They agreed but did not tell me it would be without anesthesia. It was the most pain I have ever experienced. My hiatus hernia which had never given me a problem started choking me from the experience. I lost 10 lbs I was literally throwing up water for a couple months. I had to go to the GI dr. To get on medicine. It was the most traumatic experience of my life. Do not go to these people they are barbaric. The tooth is not as white as my other teeth. They cut the tooth next to it, so it is just now getting over the trauma. .I have PTSD from the experience. I don't ever want to go back! I'll live with my darker shade tooth for now. The last visit when they finally put the implant in 7 months later. I walked out to the front desk and realized I had left my expensive sunglasses so I turned around to get them, they were already gone. STAY AWAY Thank you, Patricia B

Very Impressive Imaging Center. The wait was almost nonexistent and everyone was super friendly…read moreand professional.

I like this office The office staff is efficient!…read more I am seen within a few minutes of my appointment time.

Dr. Baweja and her staff were very thorough and kind. It is hard getting through the phones I…read morecan't call this specific location for help. I find it easier going through the portal they respond a lot faster. I was at Lone Star Neurology previously and I would be waiting for hours and never saw the doctor and they would only talk to me for 5 minutes. Here I actually see the doctor and the waiting room is quiet.

Never had better service from a place I haven't even used yet lol. I've visited Allen & Plano -…read morenot yet Frisco - but Hailey & the ladies here at Frisco seriously have coordinated several things for me. Even when my incompetent doc office isn't planning properly around insurance expiration limitations. They have been so helpful & proactive this week. My PCP used to send patients here so I was familiar with them but NOT as a patient so it's hard to be on the receiving side!!! I'm thankful for the frisco staff.

Great service! The girls at the front desk and the tech's were very friendly! I didn't have my MRI…read morereport when I went to the orthopedic office, but they were kind enough to send it to me when I was there at the doctor's office so I could show it to the doctor, what great service! Thank you North Star!

This is the only imaging place I will go to. Caring and friendly staff, clean facility, quick and…read moreefficient. Would highly recommend to anyone!

Nice and clean facilities with friendly staff. There are 2…read moreentrances, one from the parking garage and one from the street. You can use both entrances, but if you use the parking garage, you have to ring the bell so they let you in. The have a snacks and coffee counter for you to raid when you are done with whatever it is you need. I had imaging with contrast, and so I wasn't supposed to eat before my appointment. I had a coffee and a snack before I left and a little bottle of water. When I had to come back to bring my imaging disc to my referring doctor, it was just a quick call and it was ready for me by the time I came to pick it up on my way,which was about 20 minutes! I am a DCC fan, so it was so cool to see a DCC name in the CT scan room (although unfortunate that she had to get a scan!) Whenever they have athletes in,they can sign the wall. I thought it was neat.

The staff is friendly and caring. The imaging process went smoothly. Highly recommended.read more

Excellent customer service and care. The space was clean and there were professional techs and…read morefront office staff. Everything you would expect and desire with an imaging center.

I had a mammogram three years ago and Solis reached out to me to schedule another one. Scheduling…read moreonline was easy as they had appointments the same week, but I couldn't see appointments later in the month. I had to fill out forms electronically when I arrived but was called back within five minutes upon completing the forms. I changed out of my clothes, wore the provided gown, went into a dark room, had a massive machine take pictures of my breasts, and that was it. I received my results within 3 business days. Overall, I am happy with the process.

The staff here is incredibly friendly and compassionate, with scheduling and registration upon…read morecheck-in being a breeze. They kept me posted on what was happening next and I never felt like I was "waiting" for very long. Even while changing in the dressing room... it was worthwhile to take a minute and read the encouraging notes posted in there, especially when feeling so vulnerable as you're about to get a mammogram. But what I appreciated the most, was my technician's calm and professional demeanor - Peyton also has an approachable personality that helped put me at ease, and her cues on what to expect next are top notch. Thank you to everyone here at Solis for all you do!