Dr. Hotchkiss is hands down the best there is. I was referred to him after having injections that…read morereally didn't accomplish much pain relief. Dr. Hotchkiss made a few recommendations and eventually recommended a lumbar fusion. I had a lot of questions. Where many doctors don't spend the time to answer every single question...he did. I even brought my family with so they could understand what I was going to go through and my recovery. He answered questions from my 8 year old son. I am now pain free and able to do so much more. I would recommend him and the entire team there to anyone with orthopedic issues. They are fantastic! Special mention also goes to Kathy in scheduling for always being upbeat and very helpful with working around calendars. This place is the best!

The best ortho Drs around. Have been to 2 others and this is my go to place. Had months of shoulder…read morepain and 1 visit and I haven't had anymore knock on wood.

Consider this: Do you want a quick fix? Someone to look at your problem, take it off your hands,…read moreand make the decisions for you? Dr. Salinas is probably not your guy. He and his staff will stress-test your willingness to understand and participate in one of the most significant medical events of your life. He listens. He explains. He repeats himself. He expects questions. And he expects you to understand not only what he recommends, but why. Dr. Salinas has a rare gift: You are his responsibility. That distinction is why I would choose him again. I showed up with an old MRI. My primary doctor said it showed substantial degeneration at L4-L5 and I need a neurosurgeon to look at this. I eventually went to see him. What I did not get from Dr. Salinas was a quick look at the films followed by, "Yes, there's the problem. When would you like to schedule surgery?" He looked deeper, found S1 nerve damage. Then, he listened. My family's experience with spine surgery began in 1961, when my mother underwent surgery to remove a spinal tumor and was left paralyzed from the waist down. I wasn't afraid of doctors, but I possessed a lifetime of respect for what can happen when someone operates near the spinal cord. Avoid at all costs was my mantra. Dr. Salinas insisted on conservative options first--physical therapy, injections, and time. Surgery came only after those avenues had been exhausted and the clinical evidence pointed squarely there. Then some important things happened after the operation: his relentless communication. He repeats important instructions. His staff prepares me thoroughly. Questions get answered. Details get revisited. Before surgery, that seemed excessive. During recovery, when you are tired, medicated, and trying to remember a dozen protocols at once, you discover exactly why he does it. Then, I couldn't believe what happened next. On the third day after surgery, I contacted his answering service about a possible complication. Dr. Salinas was out of the country at the time. Yet, it was Dr. Salinas who responded directly to me with an answer--not a weekend on-call doctor. The next day, another issue developed. The hospital's discharge instructions conflicted with his specific protocol. He answered my texts directly, then bypassed messaging entirely and called me, considering the matter too important for text. His message was uncompromising: Nurses, PAs, MAs, and other hospital staff may participate in my care, but he alone is responsible for my health and recovery. I was to follow his instructions. That rare gift. Dr. Salinas brings more than elite surgical skill--though his educational pedigree is impressive. He brings something rarer to the operating room: judgment before surgery, fierce ownership afterward, and a refusal to delegate his accountability in between. Since I first reached out after surgery, he has called me daily, sometimes twice. It is still a work in progress. He's repeated that many times. When you are facing spinal surgery, you don't just need a pair of talented hands. You need a surgeon who views your outcome as his personal obligation. That is who Dr. Salinas is.

Great Doctor!!!!! I had spinal fusion in 2022 with Dr. Salinas. No issues!!!!…read moreGreat staff, great bedside manner, a good experience!!!

I made an appointment on their website and someone called me to get my insurance information and…read moreconfirm my appointment. The next day, I got multiple calls and text messages from their office saying that they need to collect my insurance information. I wasn't able to answer right away and they kept calling over and over and leaving different messages, including one message that said my appointment was being canceled because my drivers license is expired (it isn't). I called them again and they confirmed my insurance is valid. Went in for the appointment and the receptionist tries to get me to "Self pay" and says I don't have valid insurance. Had to provide the insurance a 3rd time before they finally acknowledged it. I got as far as seeing the medical assistant. I showed her my most recent MRI and a stack of medical records going back 2 years. She quickly told me that the doctor wasn't going to be able to help me and I left. Never saw the doctor. Also their office is full of red flags, like advertisements for laser hair removal, ketamine injections, Regenexx ads all over the place (which is not a proven treatment and is experimental at best), something called the O-shot for woman sexual improvement. I feel stupid for going here.

Spare yourself the pain and frustration of doing business with this practice. The office staff is…read morehighly incompetent. They were given insurance cards at check in and lost them. I called several times after seeing the doctor for my 91 year old mother to get the next steps done for her epidural and they never call back or respond to the cardiologist office who also contacted them. But they called, texted and left a voice mail when they needed the insurance information yet could not call me back about the patients needs of getting the epidural moved forward. Terrible office staff and unfortunately I will take my mother somewhere else because I will not deal with the terrible, disorganized and lack of help in the office.

I think many medical offices, including imaging centers, receive more negative reviews than they…read moredeserve. Patients tend to leave reviews when they've had bad experiences and not when they have good ones - perhaps because we are already stressed. Personally, I had a great experience here. The staff were friendly, caring and reassuring. Most importantly , the results of my scans were posted within 24 hours both times I had to go. Isn't that what matters most?

My daughter is an elite athlete & trying to get an MRI to schedule surgery for a week. When we…read morearrived for the the MRI with Envision, no one called for authorization, and was forced to pay self pay rates up front to keep the appointment. We are on a tight timeframe as the surgeon is only available 1 day weekly. Staff was not accommodating and did not have answers to why authorization was not followed up on. In addition, they told me that the results would be read immediately for a follow up surgeon appointment 48 hours later, but proceeded to tell my adolescent daughter that it would take 4 days. As a result, she missed valuable practice time and had to wait an additional 9 days to see the surgeon. 1 week after: I had to call, again, 7 days post MRI to get follow up & the final reading. They were not sent or even initiated to be sent.

If I could give Dr Freeland and their staff a zero I would. I think Dr Freeland is knowledgeable…read morebut it's what she did to me financially that is inexcusable. 1st Appt: goes well but she tells me it is $1500 ($500 per treatment) for laser for toenail fungus. Pricey but perhaps that's what I needed. But then she tells me ..hey why don't we get a simple lab test to determine if it's really a fungus before you're spend that kind of money. ok... sounds reasonable. They take the sample and I get told they'll follow-up once the lab tests come back....here's where it goes downhill. - A month passes and now one calls me. - Then the lab sends me a bill for $1300+!!! I called their office and said hey...what's with this and why haven't I been called for the lab results. So we schedule the f/u visit. - Dr Freeland says good news ..simple fungal treatment and no laser really necessary. Prescription is $150 a pop...but at least it's not laser. - show her the lab bill...she agrees that it's looks to be way too much and her staff would look into it. - two weeks go by...I call back to her staff...they claim they will talk to Dr Freeland. Still no call back. - call again and now they tell me they don't handle this and call their main office for billing. - billing says they don't handle it and there's no way they will help with the bill - billing says they will talk to Dr Freeland about perhaps relief for forgoing the Dr visit costs - weeks of calls...still nothing It seems the business could care less about the financial burden they put onto me without a single call from anybody much less Dr Freeland...just constantly stating that "we aren't responsible for what the lab charges"...and apparently they aren't responsible for recommending a very costly test that could have done in a local clinic for $50. Whatever you do...don't allow them to order tests...you will pay for their carelessness .

The best! Hands down!! Would go nowhere else! Office staff are fantastic as are nurses and Dr's!!read more

This company is based in Houston and rents medical facilities from existing orthopedic offices at…read morelocations around Texas to perform various complementary testing procedures. They have one number for the state. You listen to the menu options and then choose your location. For me, DFW is where I needed service. At the moment DFW only has one technician performing the EMG nerve test. This individual has to drive all over the metroplex to offer the procedure. I was unable to book one of the just three appointments for the facility in Plano, so I ended up driving to the facility in Prosper instead. It was definitely out of my way and cost me time and money (I took the tollway) to get there. The facility was easy to find and there was plenty of parking. No one was at the front desk when I entered and it took at least ten minutes before a staff member showed up to greet me. There was no option to ring a bell or sign a clipboard, so I stood waiting at the front desk the entire time. Thankfully I had completed all of the pre-task paperwork online and in advance of the appointment. The front desk person finally showed up and invited me to sit down. Shortly afterwards, the technician invited me to a really large room where my appointment took place. Despite my apprehension about the procedure and negative mood, the technician was very cordial, professional, and helped put me at ease. He explained what was going to happen, had me sign some paperwork, asked me if I preferred to lie down or sit upright for the test, and then had me communicate with the billing office through Houston to pay. Regarding payment, the company had sent me an email invoice earlier to pay, but I didn't because it was one lump sum. I had previously been told that the expensive procedure could be broken down into three, interest-free payments. One payment would be due before the procedure got started and the other two payments would be due in the following months. Upon discussing this on the phone, the billing department sent me a new invoice via email with the three payment option available. I was able to make the payment online without having to orally give anyone my credit card number. The EMG nerve test consists of several procedures. The first was electrical impulses sent through my nerve system in targeted areas. It reminded me of the old knee-jerk test that physicians used to do back in the day to check your reflexes. However this test is digital and internal. The electrical pulse sent through my system often generated a knee-jerk reaction from my fingers and arm. The pulse felt like someone snapping a rubber band against my skin. It wasn't pleasant, but it was tolerable, and the pulses only lasted a few seconds. The second part of the test involved sticking needles in me in various parts of my body. The needles were a little longer than acupuncture needles and on par with them when inserted into my muscles. I was then directed to contract or relax a specific muscle by pressing against and using gentle force against the hand or arm of the technician. There was no pain, but I did feel the needle inserted multiple times and in multiple spots. I was able to complete the EMG within the hour. The test results will take nearly five business days, but I'll be happy to know what the results are. My orthopedic will go over the results via a tele health call a few days after the test. The company is very efficient with their resources and seems to have a working business model. I do wish that there were more appointments available in the City of Richardson and possibly another technician on staff so that the one I saw wouldn't be so spread thin.

This review is based on my wife's experience, and we are both extremely upset with how this office…read morehandled her appointment. My wife had a 3:00 pm appointment today (4/24) and arrived on time. They were quick to take the copay, and at that point there were only two other people in the waiting area. Over the next 15 minutes, three more people walked in. She sat there until 3:45 pm and finally asked the front desk if there was going to be a longer delay because she needed to get back to our kids. Only then was she told they were "running behind." They called her back about five minutes later, and a nurse took her to an exam room. She then sat there waiting for another 40 minutes with no update. At that point, after nearly an hour and a half since her scheduled time and still no doctor in sight, she walked out. She went to the receptionist, asked for a refund of the copay, and told her she had to leave. The receptionist did not apologize, did not explain anything, and basically had nothing to say. My wife was very disappointed and frankly felt disrespected. She did everything right: made an appointment, showed up on time, paid promptly, and still they showed zero regard for her time or her responsibilities as a parent. A simple phone call or text ahead of time to warn that they were running an hour and a half behind would have allowed her to reschedule instead of wasting her afternoon. It is hard not to wonder: if she had shown up an hour and a half late, would they have still seen her, or would they have charged her a no‑show fee without hesitation? She lost two hours of her day driving back and forth and sitting in their office, and never even saw a doctor. This experience left us frustrated, disappointed, and very unlikely to return or recommend this practice to anyone.