Unfortunately I cannot recommend Jeremy Faerman from Faerman's Construction D.B.A. Diamond Cut…read moreGranite Company. He gives great customer service over the phone, is very eager, always available, good at scheduling, and willing to meet you at the right price point, but when it came down to the actual work that was done, the quality suffered. Perhaps it was because of the crew he used that day - perhaps it was because it was the Friday before a long weekend and they simply weren't there to do their best work and instead did their fastest work - but numerous people have commented on how poor the fit and finish of our counter-top is.
After they had installed our white marble counter-tops I pointed out that there were brown striped stains in certain places - I then determined they had left the thin wood template they used to cut the slabs to size, sandwiched in between the slabs while they traveled in the truck, and the rain had leached the stain out of the wood and into the marble, drip lines included. They said the stains would eventually sink into the marble and disappear, but it was so bad on one of the pieces that they used up more of our marble to remake that piece, but didn't have quite enough to make it the same size, so had to glue a small piece on the corner. But it was so late already that they rushed the work and it didn't come out well.
The sink was installed using some pieces of broken plywood, screwed crooked to the inside of the cabinets to sandwich the lip in place. Not exactly 'proper installation hardware'.
After that, for an additional fee I was sold a 'sealing treatment' for hundreds of dollars, which turned out to be Jeremy using a thin old rag to wipe a stone sealant liquid over the surface - except nobody cleaned the marble off first, so it still had layers of dust on it from all of the work that had been done with it that day - resulting in circular swirling scratches over the entire surface that readily appear in sunlight.
One of the bar counter-tops isn't level and visibly tilts forward, one of the back splashes isn't flush, and all over the kitchen, the edge laminate seams and slab seams have chips filled with grey epoxy filler in multiple places, not to mention a couple of the chips that were in the top surfaces already when they arrived (this has to occur after delivery to the stone provider because you can tell when they have no polish on or in the chip). And those stains they said would disappear? They are, almost one year later now, still very visible.
So after it all, even though Jeremy (who never came out again himself) sent an associate to check on the stains, they did nothing to rectify anything, but still demanded final payment for the work. No refund, no offer to redo or correct anything at their expense.
It may be BBB time, except they aren't registered with the Bureau....
