Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

These guys saved me when my wood splitter broke down and when I needed an emergency propane fill. I…read morewill be taking all my small engine work to these folks. Jim has a great crew working for him. From the office, to the drivers this is a great local business with reasonable prices. Dave O.

From the owner: O'Brien's Fuel & Service LLC, along with its staff, has over 50 years' experience in the petroleum…read moreindustry and is now servicing South Central PA and Northern Maryland.

I don't usually write reviews, but after seeing some of the negative ones here, I felt compelled to…read moreshare my experience. I've been doing business with Gene's Propane for years, and I've consistently found them to be honest, straightforward, and incredibly helpful. They always offer the best prices, and their service is prompt; even in situations where I've been in a bind, they've gone out of their way to help me. I've owned my own tank and shopped around for propane for more than 20 years, and no one has matched Gene's in terms of both price and service. That's why I was genuinely surprised to read some of the negative reviews. In my experience, they've been nothing but reliable and professional. If you're looking for fair pricing and dependable service, I strongly recommend Gene's Propane.

I own my own tank . so i purchase what I need when I need it . They have always been prompt ,…read morecourteous and fair . I have used them for several years and never have I been let down even in the coldest part of winter . I pay them promptly and they deliver promptly . You get what you pay for and they deliver. Can't say enough good things about them from the office staff to the driver that delivers my propane . I have worked in the energy field nearly 50 years and they are one of the best companies I have dealt with.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

No complaints in 2 1/2 years. Doug and Bobby have always come through for us. We're not on an…read moreautomatic fill, so I call and give them a two week heads up notification with the propane gas gauge reading. I do it again with a 1 week heads up. I use a remote gauge and it's pretty accurate, and I have no issue doing it this way. This gives them an idea how much fuel we're burning and allows them to get me on the delivery schedule. With any snow or ice storm, I clear the driveway, our sidewalk and I remember to clear a path to the tank. This last storm (1/25/2026) was brutal, a lot of sleet and freezing rain. The driver showed up as scheduled on Feb 3rd and was thrilled to see a clean spot on the street for him to park the truck, with a clear path to the tank. And hats off to the delivery guys, they're awesome!

This is the worst propane company you could rely on in an emergency. We scheduled to have delivery…read moreone week out. They failed to show even though they delivered to a neighbor 300' away on the same street. They rescheduled for 5 days later. Economy Propane called our neighbor 2 days later said they were not coming because there was snow on the street. There is snow on every street in the city. The Federal authorities have issued an emergency order allowing fuel to be delivered on snowy or icy roads. Economy Propane said they didn't care even though our street is pool table flat. DO NOT USE THIS COMPANY IF YOU DEPEND ON PROPANE.

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I had a question about a service I had scheduled that they could not find On their calendar…read more Normally that would not be any type of issue except partial payment of another service was to be put towards this. No only did someone reach out to find out what had happened but wanted to make it right. With all the options out there sometimes it's difficult to find the right one that you want to stick to because it's when something that doesn't normally occur is when you truly see how they value their costumers. I can without a doubt recommend Gerner Energy because I know they care and deliver on their promise

FYI, I know this company as Pep Up Propane. However, it is my understanding that initially it was…read moreAnnapolis, propane and fuel, which is why I am posting my review under this listing. We just had a whole house generator installed, and this is the company that we used to set up and fill the propane tanks that will power the generator. The initial delivery of the tanks was coordinated by the generator installation company, however, from the day of tank delivery up until now everything has been fantastic. Dennis, the delivery driver who brought, installed, and filled the tanks up was very helpful. He answered all of my questions and took great care to install the tanks in a manner that was safe and in the location that I needed. When dealing with the staff that has handled everything else when I've called, I've been incredibly impressed. I initially spoke to Lynn, who just like Dennis, patiently answered all of my numerous questions. She explained the process of getting us set up with our own account and what to expect for the next steps in the process. Now that everything is up and running, I had the pleasure of speaking to Mary yesterday. Again, Mary was very helpful, professional, but also very friendly and personable. I love supporting locally owned small businesses and I'm so glad this is the company that the generator installation company works with because I could not have picked a better company to service my tanks! If you're looking for a propane company, definitely give them a call. Their prices are reasonable, the service is great, and I have been very pleased already.

Fast, couteous delivery in snow and ice today. $259.9/gallon with neighborhood program.read more

The absolute worst. And we are a "contract customer". Save yourself the headaches and find a…read moredifferent supplier. Liars and thieves. Called four times over three weeks, and every time they told us we were are on the list to be delivered. That is exactly what we were told all four times... the last call the office staff even gave a delivery date... called back after "missed" delivery date and were told we weren't even on the schedule. The call number staff is clueless and has no clue what they are doing. They want you to sign a contract to be a "valued customer" for a year yet they don't hold up there end of the deal to automatically refill you like they are supposed too. Still no delivery in sight, and we are under 15% on the tank with single digit temps ahead. Let's not forget the famous last words of the call center.... "we will deliver, baring any unforseen circumstances." Hope this helps your decision.

18 years as a customer. Bills always paid on time. Now they want to charge me $99.99 every year for…read moreunder usage. Great way to lose a customer. They also will charge me $94.00 to come remove their tank.