Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.

Very chill knowledge dudes. They know their products and if they aren't sure of something they'll…read moreresearch it and get back to you. They seem to work diligently and get the job at hand done. Also if you end up with a DUI, they make it so easy to deal with the blow box install. (I've never had a dui but have dealt with them directly for someone else on this matter hence how I know.) It's a bit of a. expensive install but they make it easy and don't make you feel in a way for needing it. They aren't the cops and don't judge.

Never returned any calls promised to look into my problem and never returned my calls!read more

Always the best very friendly and professional they go above and beyond to help customersread more

Friendly staff Easy to get service…read moreGood results Quick response Accurate work Convenient location

Do you need a part for your car and you can't find it? How about oil or windshield wipers? Although…read morethis business moved it's been open for more than 30 years. They deliver parts and can give you good advice on what you may need for your car. If they don't have the part in the store they can typically order it for the next day. They're open every day but Sunday. Support small businesses. This franchise is owned and operated by a local vendor.

First off let me start by saying that this review has nothing to do with the sales team, because…read morethe sale of the truck was phenomenal, thank you......... My one-star review is for the service department which needs to get their act together and stop telling me that my almost $70,000 truck is okay when it clearly is not (the guy even said he could see an issue under my seat). How many brand new trucks with 3,400 miles on them have a drivers seat that literally clicks when turning in either direction(i don't know if they like clicking in their asses while driving, but I do not!!) Already called ford customer service, which is the only reason why monaco called me back the next day which was over a week later (they told me 2 days).... MAYBE if I had bought a USED truck for $3,000 I would have to deal with this but not when they cost you an arm and a leg, this is completely unacceptable......BUY a car or truck here, but do not bring there for SERVICE !! Another thing, when the person's vehicle is done being looked at; notice i didnt say fixed, don't wait 20 minutes to call them up for their keys because you want to eat (it probably would have been longer if I didn't get up and ask, ya I saw the tech walk by with my keys is how I knew she had them for 20 min)...........I've been waiting to hear back from before leaving this review (3 weeks now) and still nothing.........I hope they see this because maybe then they will replace my battery too as that is STILL messed up as well

Just bought a new car in East Lyme. The transaction was smooth and pleasant. Every one was top…read morenotch.

From our first contact to us taking delivery of our Ioniq5 Kendra our Sales & Leasing Consultant…read moreand John the business manager welcomed us, were knowledgeable, pleasant and enjoyable to work with. We had a fantastic experience and highly recommend them and COLONIAL HYUNDAI.

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

I have used Brown's many times over the past ten years and have had great results. Please feel free…read moreto use and trust them do restore your vehicle. You'll be glad you did. Edward

What a special find - went there recently - fortunate to have met with Rob, the owner who is…read morecurrently taking good care of my car. Can't recommend this place more - you will be met with caring attention to detail, honesty, integrity (no games), and most importantly a friendly owner who is hands on in every aspect of his business. I found this place thru my repair person at Broadway Auto. He couldn't help me as I needed body work done (the Groton Town Plow driver drove into my parked car at 2:30am on a slippery night during the storm....what a winter). Thank god no one was injured! This is a long review yet If you need auto body work - go here...period.

I went here to buy a helmet…read more Their selection was decent. Not like a Cycle Gear, but better than most. They had most of the top rated modulars, only missing Schuberth. The tech helped me find the right fit but he could have been better versed in helmet types and sizing, it would have made the experience a lot smoother. They had the model & size in stock that I was interested in, but not the color. I ordered it through them since they had a good price on it and they would be able to get it pretty quick. They quoted Wed or Thurs latest. It was available for pickup Fri. Not a bad experience, just some caveats. Was nice to try on some of these helmets without a long trip!

We had trouble with a chain saw that was not a brand they sell…read more The man in the power equipment repairs department was very friendly and helpful. I didn't get his name but he was behind the computer and a bit older than the others. He explained what we can do to correct the problem, warranty possibilities and even other local repair shops we could go to. Great customer service!