Professional, courteous and timely on a flat tire when I needed a tow. got to my car in an hours time and brought me to the tire shop without any issues. read more

The jump start I needed happened flawlessly. USAA initiated this local service. A confirming phone call to Columbus Square Auto was pleasant. The service person arrived within 45 minutes, was friendly and efficient. Thanks for a pleasant ending to a frustrating circumstance. read more

Incredibly rude to me! I broke down in a very unsafe place with my children and dog with me. The police called for a tow since AAA service was going to take too long and where my car was stuck could have caused a bad accident. First, I didn't know were my car ended up because the officer told me we could be driven home and she would call me when the tow truck showed up, but didn't. I had to call the police dept to track down my car, and when I called Columbus the person on the phone said, "Yeah, we towed it, what are you gonna do with it?!" Umm, I was calling you to figure that out! Jerk! read more

My car got a flat, couldn't use the spare, they called and where there when they said, very courteous, got my car to its destination with no issues at all. I would recommend them. Great customer service! One of the men was named John. Thanks again guys!! read more

I had work doing on a few cars this past summer. I was very impressed with the service. The men were kind and did a great job. So happy we have found such a great auto company. Very nice men, great prices, the best work, they do not overlook anything. Thank you for all your help. Yvette read more

Five stars!! I lost my brakes over by the fire station in New London, and it would have been $$$ to get my ride towed all the way back to my "go to" mechanic. I rolled the dice and limped my Jeep over to Columbus, instead. These guys were amazing! They were able to look at it immediately, and have it fixed within the space of five hours! (And here I was stressing they would take advantage of me cause "girls don't know anything about cars.") The best part of the whole situation: it only cost $125! read more

Impressive! Referred to them via Mini Roadside Assistance (that's another story....45 min+ on the phone to get ANYONE to pick up from Rt 95 South near New London on a Sunday night). Once Columbus Square was engaged, they showed up in 50 min vs. the promised 70+ min. Driver called ahead, verified location and was even able to give local rental car and hotel location advice. read more

One of my trucks trailers had a blown tire on the side of I-95, usually not a big deal, call for road service and replace the tire. One of our team called Columbus Auto since it was in our vendor list and approximately 10 to 15 minutes away. We needed a 10.00 20 size tire,(we usually use retreads) but they only had virgin tires which are more expensive but we will put them on to get our truck up and running. Well a little more expensive was an understatement, they were going to charge $800.00 for the one tire. When my team member asked if this was too much I told him that it is a little excessive and we decided to call around first before giving approval. I do not have an endless supply of money and have to answer to my boss for expenditures. Of course this part of CT is a virtual wasteland for service vendors, when one of my trucks breaks down I always have problems finding anyone who wants to work and this time was no different. We could not find anyone who has that size tire or anyone to come and repair so we ended up calling Columbus Auto back.... well kinda. First they wouldn't pick up the phone, but eventually we got thru and explained to the lady who answered that we needed to have this road call done. She transferred us over to the shop but he would not answer phone. We called back and when the lady answered the phone we explained that there must be an issue with phone because no one answers. She put us on hold then came back on the line and told us that the offer for road service was off the table. What a petty little man, first he was going to charge us $800.00 for a tire and with tax and the road call charges this bill would have been over $1,100.00 I am quite sure of it. Like all things it eventually worked out and the whole road call cost me $400.00 for everything. If you are driving a commercial vehicle I would steer clear of these people, They obviously have enough work and don't want to or need to help out anybody who needs it, only who they pick and choose to. Just wish they would stop advertising to offer road service. read more

Lost the brakes in my car on my way home from work and my roadside assistance sent Columbus Square Auto to tow me. They showed up within 15 minutes of my call for assistance and I was very happy with the service. The driver was even willing to give me and my dog a ride home! Made what should have been a terrible evening less so. read more

There are a few times in life where courtesy should play a HUGE part in the service provided. Towing services are one of these, as you are left helpless with a vehicle, generally your only form of transportation to provide for yourself and your family. Tonight I got a tow through my AAA service provided by Geico and agreed to wait the 90+ minutes for Columbus Square to arrive. No big deal, I'm stuck at home on a Sunday. 2 hours goes by and they arrive at my residence with my vehicle parked underneath the carport facing forwards. The employee gets the truck set up, only to realize that we're going to hit the carport so I need to remove the kayak racks. So there I am, going as fast as possible to be courteous and remove the racks so that we can tow it, at which point the employee says "I'm not getting paid enough for this, it's supposed to be a quick tow, it's not even going to take this long to drop it off" and threatens to just leave it and turn down the tow. Now I am angry, and biting my tongue to remain calm and not tell this guy that he should find a new job if a 5 minute tow or customer service isn't in his repertoire. Finally tow the vehicle out flat as the guy continues to be annoyed and load it up. In retrospect, avoid Columbus Square Auto, because they either A. Hire employees that have no respect for their job and don't care what they do or say, or B. They don't pay their tow employees enough to give any respect to the people who are paying for the service. Would give them 0 stars if I could. Terrible customer service, and extremely inconsiderate employees. read more

At 5pm, we were told by Columbus Auto that they would arrive in 35 minutes for an emergency roadside service call put in through USAA. They didn't arrive for over 2 hours after us putting through additional calls to check the status each time 35 minutes passed. Every time we called for an update, we were told it would be another 35 minutes. We had to pay for the mileage overage after the 12 miles USAA covered. The bill was $37.50. My partner was told that the driver could not take a credit card and did not have any change. Really?!? So Columbus Auto's trucks routinely have to charge customers, but have no way of making change? (As though not accepting credit cards via a mobile phone and square reader weren't in the dark ages enough.) read more

We had a front tire come off while driving. From the tow experience to the quick work they did to help us fix the issue was incredible! Ronny and the team were super helpful, quoted us a fair and great price, and they got the job done in a very timely manner so we could continue on our road trip. I would highly recommend any of the services they provide, and the customer service was incredible. read more

My jeep broke down on I 95 two hours from home late on a Friday night. My insurance company hooked me up with Columbus Square towing. Oryn appeared in 30 min. He was competent, courteous, took charge, and had my car up on his trailer in under 5 minutes. His truck was spic and span, inside and out. He was knowledgeable and gave me invaluable advice and information about managing the situation (for ex, reputable local options for storage and repair). Ultimately, I decided to have it towed back to my own mechanic. They stored the car safely in their lot (no charge). Two days later, on Sunday morning (Father's day), Oryn's dad celebrated by towing it from New London to upstate New York, probably a 5 hour round trip in holiday traffic. The price was more than reasonable. He dropped it off at my guy's shop safe and sound. By Tuesday night it was repaired and in my driveway. Oryn and his family's towing operation made a commuter nightmare simple and manageable. It was a pleasure doing business with them. I can't recommend them highly enough. read more