We just purchased a new Alliance Valor from Giant RV in Murrieta 08/15/26. We have had some issues…read moresuch as slide broke during our walk through, which was repaired ASAP. However, since actually picking up our new unit around the 19th of August, we have had some issues arise on our first adventure. It is really not the issues, its the manner in which Giant RV in Wildomar has responded and not telling the truth, Giant RV claims that all repairs have been approved as of 09/12/26. In talking with Alliance 09/17/26, no claim has been approved, in fact we were told by Alliance they are waiting on Giant RV to respond with more details needed. Which means our 5th wheel will not be ready yesterday, today or tomorrow. Items that Giant RV Wildomar, are telling us they are doing or waiting for approval, is something Alliance would never permit!!! We fell very mislead by Giant RV, by not giving us the correct and accurate information and telling us what they think we want to hear! We have tried to contact management in service and also in the sales department, but to no avail, no one seems to work or be available to help us.
When dealing with the public the truth goes a long way, sometimes it might not be the answer the consumer wants to hear, but it is always the best solution. If the truth was told to us on Sept 10th 2026, we could have helped Giant RV expedite our claims. But instead we were promised our 5th wheel back by the 16th (as we are to leave on the 19th for a trip to Utah, which we are meeting friends from out of Calif. and are forced to cancel last minute due to Giant RV not telling the truth and 5th wheel will not be ready!!)
Alliance thank god is totally about customer service and is assigning a consumer case manager to look into these claims and help us deal with Giant RV...
As stated by another consumer:
""The customer service reps are bad and the place seems to be severely mismanaged.""
We also would give them a ZERO if we could!!!