I recently stopped by Morgan's Auto Service after my wife was involved in a minor car accident…read more There was a piece of plastic from the other vehicle lodged in the rim of the tire, and it looked like it could have punctured the bead. Since I didn't want to risk pulling it out myself and ending up with a flat tire in my driveway (which is only a few houses away), I brought it in for a quick check. To their credit, they took a look right away, removed the plastic, and re-inflated the tire. The whole process was quick and the staff was courteous. That said, I was charged $75, which they have posted in the front office as a diagnostic fee. I had essentially diagnosed the issue myself when I saw the large piece of plastic sticking out of the tire, so the charge felt a bit high for what turned out to be a simple fix. While I was paying, I asked what they would charge to mount and change a tire, and I was told $30--which made the $75 charge feel even more out of proportion. Overall, I appreciate the prompt service and professionalism, but I did walk away feeling a little undervalued as a customer given the simplicity of the issue.

So very happy with my experience here! I definitely highly recommend Morgan's. If I lived in the…read morearea this would be my mechanic. I was an hour from home and my car started making the WORST sound after driving on a dirt road. It sounded like the worst grinding and screeching of brakes when I would drive. I called the shop and told him my issue and he said he was full today but could drive it and see if he could figure out what was wrong. As soon as he heard the sound he said "sounds like you got a rock stuck in there". I asked if he thought he could fix it tomorrow if I left it there overnight. When he heard I lived an hour away he made room to get me in today and sure enough, it was a rock stuck in my caliper. Fantastic service and very reasonable! So happy this shop was nearby!

Have had Gerry,s service our cars since they opened. Fair pricing,excellent service, staff is very…read moreprofessional and well trained and knowledgeable.

Took my truck in for cylinder misfires. They replaced a fuel injector and verbally told me it…read moreshould fix it and that I'd know if it didn't within a few hundred miles. Didn't make it a mile down the road and the check engine light came back on. Looked at their paperwork and it said "other work is to be expected" and they did not mention that to me whatsoever in the shop. Charged me $500 to replace a part that wasn't bad and didn't even diagnose the true issue. Won't be returning.

mr. mcneal's business is really for the community. period; i pulled up shortly to closing time…read more tire was flat done. he personally took me home got my spear and, changed it .. didn't charge me a dime. he has shown, he's willing to go above and beyond. thank you had to shout you out. hands down no other business would've done that.

I had 90,000 miles on my 2017 Buick Enclave and thought I should replace my front brakes. I left…read moreit at McNeal and waited at home for the estimate. I then got a call to pick up my car. The manager told me I still had a lot of life in the brakes and there was no need to replace them yet, and there was no charge for the inspection. That told me something about the honesty of that shop.

This is the place to go. Excellent mechanics, fair prices, thorough work. A-1!…read more D. McGeary, Orion MI.

I was hesitant to buy my first German car because I heard horror stories about their cost to…read moremaintain. My extended warranty told me to take my car to Waterford European for a minor coolant leak. They spent the time to identify the issue as a simple o-ring. Since then, I have taken my car there a total of 8 times for repairs and maintenance. These guys are trusted experts who will fix the problem correctly instead of throwing expensive parts at it.

I have leased a number of cars here and the service and salesmen are amazing. Would recommend to…read moreanyone looking for a new car! Tony is the best!

As an automotive professional, it's frustrating to see customers misled by poor technical…read moreexplanations from a dealership that should know better. We recently had a customer come to us extremely upset after visiting this dealership, and for good reason -- he was given blatantly incorrect and misleading information about a transmission we installed. The vehicle was fitted with a Jasper remanufactured transmission, which includes a new torque converter as part of the unit. The dealership told the customer the torque converter had not been replaced. This claim is false and also impossible to verify without removing the transmission -- something they did not do. They also told the customer the transmission contained the "wrong fluid." Again, this is an unsubstantiated claim. Fluid type cannot be identified without taking a sample and having it tested, which was not performed. The transmission was filled with Mobil 1 Full Synthetic LV HP, exactly as required by Jasper. To add to the misinformation, the dealership pointed out a zip-tied shifter cable as if it were related to the transmission install. The vehicle arrived in that condition, and this is a very common, well-documented issue on these Chevrolet trucks. The manufacturer has since updated the part. Replacing the shifter cable is a separate repair, requiring additional labor and cost (typically around $500), which the customer had already declined due to budget limitations. Providing customers with technically inaccurate information -- especially information that cannot be verified without disassembly -- is irresponsible and creates unnecessary confusion and stress. We stand fully behind our work, which was completed to Jasper's exact specifications. Based on this experience, I would strongly caution others to question the accuracy of technical explanations given here.

Very kind and helpful. stopped in to check on intense wobble at higher speeds after getting our car…read morestuck in deep mud. It ended up just needing a deeper power wash underneath than we got at the car wash, but they also did an inspection as well, and all free of charge! highly recommend.

Ed and Mark Roy service my vehicle along with the vehicles of my entire family. They are honest,…read morehardworking, and always trying to save you a buck whenever possible. They will search to find you the best parts for the cheapest prices while still making sure your car is totally safe and operative. They are the only mechanics that I trust and are genuinely good people. I have been going here for years and will continue to come here for all my automotive needs. Thanks guys! Keep up the awesome work!

brought car in for an alignment, first time done they didn't check any of the suspension components…read moreI ended up having bad tie rod ends and ball joints which need to be taken care of before any alignment is performed. I took care of the suspension problems and brought it back at a discounted price.even then the alignment is still of and I'd rather just go somewhere else then have them attempt it a 3td time, also had them balance some tires for me.. after picking up the car they said the tires weren't capable of being fully balanced and still charged me for the balancing, any good shop will call you to inform you of tire problems before performing a balance. they also broke a hub spacer on the process and failed to inform me, I drove the car home and now the rim is completely screwed. place is money over service and it couldn't be more clear.

I can't say enough about this place. I've been bringing our cars here for a couple years now, and…read morethey do good work. They don't gouge on prices, and they tell you what needs to be fixed immediately vs what can wait. I won't take my cars anywhere else.

Brakes...front n back rotors/pads...good price efficient and professional...would highly…read morerecommend...Will is your guy...LM..

Great experience, Will came right out, was professional and did his best to keep price down as much…read moreas possible. Great communication and i will use him again for sure if the need arises.

Great guy,Solved issue quick,all for a good price.Called for alternator replacement That was done…read morebefore,Was told it was overcharging by the a shop.Omar came and fixed it in 10mins

Rated not good. Mechanic was not proficient at his job. Requested my rack and pinion gets…read moreinstalled. Mechanic took 2 days to get it done. Not only was it not completed in a timely manner he also broke my cars clock spring by disconnecting the steering shaft because he couldnt complete the job properly so now my steering wheels controls do not work and my paddle shifters are non functional cause significant issues. I would not recommend this mechanic unfortunately. He caused more issues than solving.