The best place you can trust 100%. Their prices and every…read moreservice they provide are totally affordable. Super friendly and very professional. I'll definitely stay their customer forever.

I had my cooked rear light wire replaced and two other repairs the guys did a great job diagnosing…read moreand explaining the issue. Great customer services highly recommended.

They are BMW and Mercedes specialists, and are very knowledgeable and trustworthy. If you have an…read moreolder BMW that you want to keep running great, J&F is fantastic

These guys know their cars. Greg helped my son (living in Texas) diagnose a problem with his car…read morejust by hearing what the car was doing. The diagnostics the tech ran at the shop confirmed Greg's suspicions. Experience speaks volumes.

Great service as well as pretty decent communication and we were taken care of well while the car…read morewas being repaired.

We just had an outstanding experience with this dealership. We really think they went above &…read morebeyond for us from working with us on the financing to expediting the process. The customer service from the sales person, Mitch to the manager, Joe was truly outstanding. Highly recommend this dealership.

I want to share my experience because I know many people -- especially women -- can feel nervous…read morewalking into car dealerships. As a Latina woman, I usually feel very uncomfortable with the typical dealership experience and to be honest I have always disliked it. In the past I have not always been treated with the respect and professionalism I expected -- although I want to clarify those experiences were not at Honda dealerships. This was actually my first time visiting a Honda dealership, and I truly wish I had done it much earlier. Before visiting Safford Honda Arlington, I had recently purchased a 2023 Honda CR-V from CarMax. I stopped by the Honda dealership mostly out of curiosity because I wanted to see what the price difference would be for the same vehicle but brand new for 2026. I was still within the return window for the CarMax purchase, and I simply wanted to compare my options. From the moment I arrived, my salesperson Yousuf Mahmoud treated me with genuine respect, patience, and professionalism. I even mentioned that I didn't want to waste his time because I was mostly asking questions, but he never made me feel that way. Instead, he encouraged me to see the car and suggested we take a test drive. After driving the vehicle, we sat down and discussed the numbers. What impressed me the most was how open the team was to a real and respectful negotiation. I had done my homework and came prepared with a number that I felt comfortable with, understanding that dealerships are businesses and also need to make a fair profit. I wasn't expecting unrealistic discounts -- I simply wanted a fair deal for both sides. At one point sales manager and senior salesperson even joined the conversation to help make the deal work, which showed me that they truly cared about finding a solution. Another factor that helped my decision was the current used car market. The difference between the used 2023 vehicle with 26,000 miles and a brand-new 2026 ended up being roughly around 11.5% /12% which made going with a new vehicle make much more sense for me. Beyond the negotiation itself, the level of hospitality I experienced was something I had never seen at a dealership before. They offered me water, and when I mentioned that I was cold they brought me tea and even asked what type of tea I preferred. Some members of the team even offered me a jacket because I was freezing that day. Later they even picked me up at the metro station so I could return to the dealership to pick up my car. Those gestures might seem small, but to me they showed genuine kindness and respect. As a woman walking into a dealership where most of the staff are men, I truly felt listened to, valued, and treated professionally throughout the entire process. In the end, I left with a brand-new 2026 Honda CR-V EX-L, and I couldn't be happier with both the car and the experience. I never thought I would say this because I usually dislike dealerships, but this team completely changed my perception. If any of my friends or family are ever looking for a Honda or even a quality used car, I will absolutely recommend Safford Honda Arlington and especially working with Yousuf Mahmoud. They made what is usually a stressful experience feel fair, comfortable, and genuinely positive.

I usually go here for routine service and it's always fine but I recently went in with a pretty…read moresignificant repair need on very short notice. Mr. Jadon was incredibly helpful. Got me diagnosed within two hours, got me into a loaner in time to make a critical appointment, and got me back into my own car before COB the next day. So grateful to the Safford team!

I have used Cherrydale for the last 10 years. The work is always done right, they are honest, and…read moredon't do or suggest work that is not necessary. As a woman, sometimes other repair shops and dealers talk down and try to take advantage of that. I have never had that experience at Cherrydale. I also had an incredible experience where they fixed a tire right before I had a trip. It wasn't a huge deal, just a nail and patching, but they did it quickly and didn't charge me.

I've taken my car here several times without a bad experience. They consistently do good work and…read morehave reasonable prices. Twice now I've taken my car elsewhere due to convenience, and after they tried to upsell me, I double checked with Cherrydale and they confirmed the other place was suggesting unnecessary changes. Now I don't bother going anywhere else.

The customer service was 5/5! Juan Hernandez was our sales consultant. He went above and beyond! He…read morewas patient, welcoming, and professional. By far the best sales consultant we have ever worked with! We asked a lot of questions and he was extremely knowledgeable and far from pushy. I felt comfortable and not at all rushed to make a decision. Juan is Koons Arlington's MVP!!! His support was the reason we purchased the vehicle. We would've walked away other wise. On the other hand, we give the facility 3/5. The establishment overall lacked cleanliness and when we first test drove the vehicle it was very dirty. Overall, I will return in a heart beat just for the phenomenal service. If in doubt, Juan it out!

I purchased a pre-owned vehicle from this dealership roughly 2 years ago, and the process to…read morepurchase the vehicle was tedious, yet expected. But my real issue with this dealership isn't their tedious processes - it's with their incredibly unhelpful and unprofessional staff/managers. When I purchased my pre-owned vehicle from this Koons Arlington Toyota dealership, I was given two sets of keys. Fast forward to a couple of week ago and my car was experiencing some battery/engine problems, so I brought it to a local mechanic. By the time the mechanics had gotten to my vehicle, the battery had died. The mechanics informed me that the key I had been given by the dealership was not the actual key to my car door, and that the key FOB had been programmed to my car despite the key not being a fit for my door. After fixing my car, I checked the second, spare key that this dealership gave me when I purchased the car and confirmed that both keys do not open my door. I immediately called this dealership to explain what had happened and to ask if it was common practice at their dealership to sell vehicles with mismatched car keys, and their manager was very rude and short with me over the phone. He told me "there was no way to prove that I didn't swap out or replace the keys on my own" even though I told him I still had the original tags on my spare car key ring from when I initially purchased the vehicle, and that they would not provide me with a set of replacement keys that would actually unlock the door of my vehicle that I purchased for almost $20,000 for at this dealership. Horrible customer service from top to bottom, and I will be sure to tell everyone I can that they shouldn't waste their time or money purchasing a car from a dealership that doesn't do right by their customers.

We had a great experience at Alexandria Hyundai. We…read moreespecially want to recognize manager Eric and Eduardo for being professional, honest, and transparent from the very beginning. Everything was clearly explained, there was no pressure, and the deal closed exactly as discussed. They took the time to answer all our questions and made the entire process smooth and stress-free. We highly recommend this dealership and would gladly work with them again.

Do yourself a favor and take your Hyundai ANYWHERE else. Literally anywhere else…read more My wife's 2023 Tucson has an adaptive cruise control issue where it doesn't detect cars at all. And I mean ever, not intermittently so I wouldn't expect them to say it's currently working, Should be a straightforward warranty repair. It was not. * Had to wait a full MONTH just to get an appointment. * Dropped it off and they immediately insisted "we can't duplicate the concern, everything works fine." I argued with the service advisor for days while they held the car hostage. * We have a 4-week-old newborn and needed a safe, reliable car for doctor appointments. Because they refused to provide a loaner, we had to spend hundreds on a rental car. * A few days later they finally admitted I was right and they could now "recreate" the problem, but said they can't even look at fixing it until sometime next week--nothing on backorder, they just don't feel like working on it until after the weekend. Picked the car up temporarily so we'd have something to drive and they hit me with a $300 bill for an oil change, wiper blades, and a "multi-point inspection" which is just stupid, Took an entire day on hold and being transferred just trying to get someone to speak to my wife directly. Once they realized she was stuck at home with a newborn and couldn't come in, the attitude got even worse--like they knew we had no leverage. Every single negative Google review about this place is spot-on. Predatory, dismissive, and zero sense of urgency or customer care. I've already drafted a certified letter to Hyundai Motor America with my paperwork and screenshots of the hundreds of similar complaints, asking them to investigate this dealership. Save yourself the rage, time, and money--drive the extra distance to literally any other Hyundai service department. This place is consistently awful.

(Haven't had the car for 30 days yet--will update once it's been past 30 days)…read more Purchased a 2009 Toyota Corolla on September 27th. Didn't have the best experience but it was okay. They definitely overpriced the car and didn't want to budge on the price much which was disappointing since it is an old car. One of the sales managers, Taha, was very stubborn on the price. Got it diagnosed for a brake issue today which costs $500, but I won't put all the blame on the dealership since I should have gotten a pre purchase inspection. A tire pressure sensor came on as well a few days after I bought the car which again not great but not the worst thing. They also agreed to fix a crack and have been very stubborn and hard to deal with about that considering I don't live in VA. Overall the experience hasn't been the best. I will see how fixing the crack issue goes since I will be going back for the 2nd time so the body shop can try to fix the crack AGAIN. Overall if you want to buy a car here, I say 1. Bring a mechanic with you or purchase a pre purchase inspection 2. Consider difficulties with being an out of state purchaser if you are in that scenario 3. Be willing to walk away if they don't want to come down on the price to a reasonable amount. -These are used cars ! Not new. At this point I wouldn't recommend them and I wouldn't purchase another car from them. (I will update review once I've had the car a little longer.)

I tried to cancel a service plan for my car with them a number of times over the phone but never…read moregot a call back. Finally, I went to their office in person and met with the finance manager, Alex Belhadi, who had me sign a form and told me I would be getting a refund check in the mail in 6-8 weeks. When I called to follow up, another team member informed me that the dealership doesn't process these cancellations and I would have to contact someone else. Incredibly incompetent staff- do not recommend buying a car from them.

Let me start by saying we have done all services for our 2018 Toyota Rav 4 exclusively at Toyota…read more I am extremely disappointed with my experience at Alexandria Toyota and feel compelled to warn other customers about a pattern of lack of transparency, inflated pricing, and questionable service practices. I went as far as reporting this to corporate- I am not one who lets these sorts of thing go by unreported, accountability starts when we speak up. We brought our vehicle in December for service and received a Toyota inspection documenting brake pads at 4.5 mm front and rear. Less than one month later, we returned and were told that all four brake pads were now 2 mm and required "immediate" replacement. A uniform loss of 2.5 mm across all four pads in one month is simply not plausible under normal driving conditions and was not accompanied by any symptoms (noise, pulling, vibration, or overheating). This sudden change was presented as urgent without any clear explanation of how measurements were taken, which seriously undermined trust. After waiting 4,5 hours for a $185 diagnostics, we were quoted extremely high prices for brake service and other repairs, including being charged 2.5 hours of labor for a job that typically takes 30 minutes to 1 hour at most independent shops. These labor charges and cost breakdowns were not clearly disclosed upfront, and the pricing felt inflated well beyond reasonable market rates. What was most frustrating was the overall lack of transparency: -Inconsistent inspection findings compared to a prior Toyota visit -No clear explanation of measurements or methodology -Urgency and pressure without supporting evidence -Labor charges that did not align with the actual scope of work This experience felt less like an honest service consultation and more like price gouging and sales-driven recommendations. We expect better from a Toyota dealership. I would strongly encourage anyone coming here to: -Ask for written documentation -Question labor times and pricing -Get a second opinion from an independent shop Unfortunately, we will not be returning, and I cannot recommend Alexandria Toyota based on our experience.

I've been a long time customer of this place. It was sold and is now Alexandria Toyota. I haven't…read morepurchased a car from them in a decade. I mostly use the service department. Good service and they have helped me out with car emergencies. You can tell it's not family run anymore but still a quality company.

I made an appointment for an oil change weeks in advance. I arrived on time and was greeted rudely…read moreand they acted like they could not find my appointment. It took 6+ hours to complete "because I was new"

The service department is so bad here. I've gone here since 2013 - i recommend you do not. The…read moregood folks that work here leave as fast as they can. Expect to wait to be even acknowledged upon arrival - 10 mins min. The dealership recently changed hands so maybe sales is better but service is still so bad that I have changed brands for the first time in 11 cars. Never ever think you'll get a loaner no matter the car cost, service you're scheduled for, etc. This is supposedly a luxury brand. Audi USA needs to get their stuff together. If you have an Audi still, drive to Tysons...you'll thank me later.