Noah helped me out at this location. Got me the tools I needed for my project. And went the extra…read moremile to sing me the traditional OReilly jingle. Made my day. Thanks again Noah!

I like this staff bc they are honest & they look into my questions & always reply back with an…read morehonest answer! Their service totally suffices all my service merchandise inquires & a look ways very honest! Great work fellas! See you all soon!

I Just got off the phone with Jason M. with the Auto Zone on Main here in Lewisville, on Main…read more Jason went above and beyond helping me. I had miss placed my paper work for my battery warranty and wanted to verifier how long it was for. Not as easy as it sounds with no longer have a land line and not using cell number much. Long story short he found the warranty and how long it was for. Gave me some needed advice on the battery. The guys here have always treated like I was their Mom, took care of all needs and question. Remember that a Please & Thank You still goes a long way. Thank You Jason, look forward to seeing you soon. God Bless All

I'm extremely disappointed with the customer service I received at this AutoZone. I came in because…read moremy battery wasn't working. The first employee who helped me was polite, tested the battery, and told me it needed to be recharged and retested. I asked if I could simply exchange it, and he seemed willing to help. Then another employee, a woman, stepped in and immediately had a rude, dismissive attitude. She told me they couldn't replace the battery unless it tested as completely dead. I explained that when I tried charging it myself, my charger said the battery was too low to charge. Instead of listening or trying to help, she cut me off and said, "Well, ours doesn't do that." She didn't ask any questions, didn't explain the process respectfully, and barely let me speak. She just took my battery, told me to "come pick it up tomorrow, we close in 20 minutes," and walked away. The entire interaction felt rushed, disrespectful, and like I was an inconvenience for simply asking questions. Customer service should never make people feel like they're bothering employees. I wasn't asking for anything unreasonable I just wanted help understanding my options. The difference between the first employee's professionalism and the way she treated me was night and day. I won't be returning to this location unless something changes. Management needs to address how customers are spoken to because no one deserves to be treated with that level of disrespect

Doyle is the best. I walked in to look around cause I was getting ready to buy one at some point…read more He walked up we chatted for abit. Then went on a drive with the one I was interested in. Then the rest was history. He walked me through the deals happening and what I qualify for. He made the experience so much better. He was very knowledgeable about the trucks and vehicles he was selling If you ever visit talk to Doyle

By far the the Best Dodge dealership in the DFW Metroplex. José takes care of my every time I need…read moreto order parts. Everyone in here is just nice and and just funny. I love coming here so to their customer service.

I took my sisters car here when it did not start consistently. They were able diagnose and repair…read moreit all in the same day. I was over joyed because other places could not do until the next day and that would not work out due to our schedule. The following repairs were made on her car: New battery, starter and alternator. I will have to say I thought the price was a little high but sometimes for good fasts service you have to pay for it. (I checked my bill for my alternator repair and new battery vs. hers and it was $125 cheaper and I live in Connecticut). Again good fast service sometimes you have to pay more (and I understand different cars etc). While I was there I was without my cell phone charger since I did not expect to be out and about so long and they found someone who had the same phone so I could charge mine. That was a life saver! Overall they were great. I found coupons online when I got home but oh well my fault! Regardless I thought they were great. They took he time to explain everything with me and give me options.

I've brought my other vehicle's here before; this time it was my other 04 Dakota. They did great…read morework, great communication, there were a couple of hiccups but nothing we couldn't figure out. I've said it before about this place it is one of the few shops that actually make me feel good after spending $1k+ lol. While talking to them I had them give me a quote for doing a heater/evap core on the same vehicle anybody who knows how labor intensive that is knows it is no small job. They quoted me a little over $2k and I know they will do a great job on that as well whenever I bring it back in and they will get another great review. Thanks again to Chris (my service advisor) and Scott (the mechanic).

My experience with Group 1 Mazda of Denton was a mixed bag, but it ended on a positive note thanks…read moreto their management. I had been trying to get a GAP insurance cancellation and refund processed since September, experiencing significant delays and poor communication from the standard support channels. However, once I escalated the issue to the General Manager, Chris Hogan, the situation completely turned around. Chris was incredibly professional, transparent, and resolved my issue within days. He even offered complimentary vehicle maintenance to apologize for the inconvenience. While the dealership's initial administrative processes need serious work, I highly commend Chris Hogan for his exceptional customer service and for personally making sure the situation was made right.

I am extremely disappointed with my recent service experience at this dealership…read more I brought my 2024 Mazda CX-90 Hybrid in for a scheduled service appointment and was told the service department would perform a diagnostic evaluation and contact me with the results. I later received a call from John, the Service Manager, who informed me that my vehicle required a repair that should be covered under warranty. When I explained that I purchased both the vehicle and an extended warranty from this dealership, he stated he needed to verify the warranty information and would call me back. Unfortunately, that call never came. Despite leaving multiple messages requesting an update on my vehicle, I received no response. I also contacted the General Manager, Tyler Mitchell, regarding the lack of communication, the status of my vehicle, and an estimated completion time, but I have yet to receive a response. It has now been three days with little to no communication. Since I purchased this vehicle, the extended warranty, and have had all service performed at this dealership, I expected my warranty information to be readily available in their records. I even offered to provide my warranty documentation if needed, but no one contacted me to discuss it. Adding to the frustration, I was never informed that this repair would require multiple days. The dealership had no loaner vehicles available, no shuttle service at the time, and instead sent me home in an Uber. This experience has highlighted significant issues with communication, customer service, and record management. While delays can happen, keeping customers informed should be a basic expectation. At this point, I plan to retrieve my vehicle and seek service elsewhere. I can no longer trust this dealership to provide the level of customer care I expect after purchasing my vehicle and warranties from them. If you choose to have your vehicle serviced here, I strongly recommend asking detailed questions about expected timelines, transportation options, and how updates will be communicated before leaving your vehicle.

they are a welcoming people help you when you most need it I recommend 100 % more then anyother…read moremechanic shop

I went to the Flower Mound location for my emissions test- registration renewal…read more This was my first time here and I was impressed!! Everyone was super kind and helpful. I was in and out with in an hour. As well as the emissions test, a free courtesy check on the vehicle was added. Waiting area was clean and cozy. I will definitely be taking my car there for future repairs!

Alec is my and he is amazing. He does a great job to make sure that all needs met. Make…read moresuggestions helps with advice. He is very appreciated. I particularly enjoy his pleasant, professional, respectful demeanor. Thank you for having such a excellent person on your team.

1 Star Sales but 4 Star car; 5 Years as a Lexus Customer -- Extremely Disappointing Experience at…read morePark Place Lexus Grapevine I have been a loyal Lexus customer for approximately 15 years and have purchased six vehicles from Park Place Lexus Grapevine. My recent experience purchasing a new 2026 Lexus ES 350h Premium+ was by far my most disappointing. On September 25, 2026, I purchased my new Lexus and traded in my 2021 Lexus RX 450h. I expected the professional service and attention to detail that Lexus promotes. Unfortunately, I experienced repeated failures to follow through on even basic requests. Here are some of the problems: 1. Trade-in preparation: Despite repeated requests, the dealership failed to promptly remove my toll tag and car-wash stickers from my trade-in. In the past I was charged when another person drove my trade-in on the freeway. 2. Garage-door programming: I was promised assistance programming my new Lexus to operate my garage door. That assistance never materialized, and I eventually handled it myself. 3. Wi-Fi activation: Despite multiple requests, I did not receive adequate assistance getting the vehicle's Wi-Fi working. Still waiting after a month. 4. Inadequate technology orientation: The technology representative was self absorbed and did not adequately explain the vehicle's features and appeared unfamiliar with its video-recording capabilities. 5. Failure to install my front license plate: I specifically asked the dealership three times, while I was there, to install the front plate from my trade-in on my new Lexus. The dealership failed to complete this simple request. 7. $200 traffic citation: Because the front plate was not installed, I subsequently received a $200 citation. The dealership did not install the plate until after I received the citation. I was promised reimbursement by the sales manager who I asked to look at the citation, but as of my October 14 complaint, and now a month later, Nada. 8. Poor follow-through: I repeatedly had to contact dealership personnel about matters that should have been handled before or immediately after delivery. 9. Failure to respond to management correspondence: I wrote to the general manager more than a week ago regarding these concerns, but I never received a response. What makes this particularly disappointing is my longstanding relationship with Lexus. I remember when excellent customer service and personal attention were the norm. Unfortunately, my recent experience did not come close to those standards. I like my new Lexus. My complaint is with the dealership's customer service, its failure to fulfill promises, and its lack of attention after the sale. After approximately 15 years of loyalty and six vehicles purchased from this dealership, this will be my last vehicle from Park Place Lexus Grapevine. My recommendation: Before purchasing here, get every promise in writing, verify that all delivery services have been completed, and do not assume that outstanding issues will be resolved after you leave the dealership. A month later and never received a thorough overview of the car, the promise to reimburse the citation after having asked the multiple times to put on the plate, and still struggle with features.