I came in for my lease service here for the first time. Before this, I used to go to a different…read morelocation. After the 20,000 km maintenance service, I noticed that the coolant in the radiator reservoir had not been topped up. About a week after the service, the level was already at the minimum mark. Now I have to buy coolant and top it up myself. I had expected that filling essential fluids would be included as part of the service. Overall, everything was fine, but I consider this a significant oversight. Thank you.

Fantastic customer service. Used Costco's Auto Program and they were leaps and bounds better than…read moreother Costco dealerships we had to deal with. Mark was super transparent about their pricing and was not pushy or made us feel like there was a catch. Showed us the Costco master discount list that every dealership is supposed to show you when you come to their dealership. At the end of the day, they were the best pricing and worked with us on what we wanted and what we didnt want on the car. While it was a bit disappointing about the communication about the add-ons being ready and it did waste half a day waiting around, the overall experience was great. Also, Danyal was super helpful when Mark wasnt around minus the whole add-on delays.

I had heard positive things about Irvine Subaru, so when it came time to look for a new car, I…read moredecided to give them a try and I was happy to see that they lived up to their reputation. I want to specifically thank Tim Allen for helping me through the purchase process and keeping everything extremely well-organized, low-pressure, and transparent. He patiently answered all my questions and expertly walked me through all the features and services offered by the vehicle, Subaru, and the dealership. Car purchasing can be a stressful process for some of us and having recently had some negative experiences elsewhere, I came in a little wary. But I was truly impressed by Tim's professionalism and care and cannot recommend Tim and Irvine Subaru enough.

TLDR: Internet department is great to work with, no hassle experience…read moreLove-Encore program needs to do better. I was waiting to write this review after having my Love-Encore appointment today to see how the end-to-end experience was buying a car from here. The experienced stopped short before the Love-Encore appointment, so I can't give them a 5 star rating, simply because a program dedicated to Customer Experience, fell way short. Allow me to elaborate. 1 week after buying the car, I get a calendar invite from a random person named Dianna, to come in at 2 PM on a Tuesday afternoon for something(?). No introductory email or asking when a good time is. My first thought was this is a phishing attempt. Like many of us who need to work, I can't make that. So I emailed back after figuring out what it was actually for, and tell her I can't make, and requested a virtual appointment. She responded asking for a better time/date which I provided. I get another calendar invite from her, but with no meeting link. So I email her back requesting it, and I get a response, "It will be sent the day of.". Ok...thats odd..., but I'll go with it. As you probably already figured out by now, no meeting link was ever sent. No follow up email. It turns out she sent a meeting invite to my work number (?!?!). Not sure why it just wasn't sent on the same channel of communication that we were using...or even confirm the number, or confirm that I got it? Here is the timeline of events: - Waiting by my email for the link to be sent (10:45am). - My appointment was at 11 AM, I guess she forgot or missed my appointment. - Meeting invite sent at 11AM to my work's main line. - Followup email received at 11:26 AM, saying it was sent to my work line. Would I like to reschedule? (Even the email was formatted poorly, cut and pasted) - No other communication was sent. It baffles me how a program targeted at Customer Experience, can be so bad in and of itself. I'm not going to blame her, as it might be the training of the program given from the corporate level. I suggest sending Dianna to a class on communication and customer success. I hope this is read by them and that adjustments are made so that future customers don't experience the same frustration I did. For the record, I didn't get any introduction to the car, no features overview when I bought it. I believe that is what this was for.

Recently bought a used BMW and decided to service it at this location for the first time. I took it…read morein and Jose was the Advisor who helped me. I was in the fence about taking it to a regular shop going forward, but Jose was really helpful and explained the care that was needed in the future. He was very welcoming, professional and kept in touch after offering a round trip uber while the car was serviced. Safe to say that I will keep coming back here to service my car!

I took my X7 and M850i in for service and Justin Chen helped me out. The service was quick and done…read moreprofessionally and Justin's communication has been great. Would definitely recommend!

As a Consumer, purchasing a vehicle is a very stressful process due to being locked into a contract…read morewith a vehicle that you may be pushed to overpay for and even worse, have issues which bleed you money. With this being said, I was very nervous in purchasing a car and dealing with pushy Salesman that use intimidation and try to make you compete for a vehicle or accept the inventory that they want to get off their lot but not thinking about the customer, the person. We understand this is a "for profit" business but moral ethics are also important! Johnny, over at Simpson Chevrolet of Irvine understands this basic principle, "Building Rapport" and looking to support the customer in their vehicle purchase goal. Johnny presents as warm, cool, down to earth, very knowledgeable in his roll, the car buying process, the presentation of the product and overall quality! I walked away with a great deal that would not have happened with such class at any other Dealership in my opinion from life experience! Other Dealerships should take note! Johnny, thank you for understanding A1 Customer Service, not haggling and supporting the customer's car purchasing goal therefore creating a very positive and memorable car buying experience! Thank you! Our sons love the ride! When we come back for our next upgrade or send our family and friends, I will tell them to contact the Manager, Johnny! (Future Prediction) Thank you Simpson Chevrolet!

Don't take your corvettes in here for oil change. They will overfill your oil. I figured do it at…read morethe dealership so my warranty stays intact and theres a record on file. no way they can screw that up. literally only reason why I would do a $180 oil change that is easily DIY at home. Also James Simpson guy has a real attitude when confronted with the problems. Produced every excuse known to mankind before possibility of them screwing up my oil change. gas lighting comments on phone calls. After speaking with GM corporate with my grievances - Corporate suggested I go another authorized dealership, stop communications and not to let these guys touch the car again as who knows what they might do to avoid liability. I mean even when I brought the car in he had inappropriate comments and insinuations about the nature of my hybrid job. Derisive comments and jealousy stem from his every pore and his responses to my basic questions were met with hints of annoyance. I wanted to drop the car off and GTFO. I initially brushed it off as just another nosy person but he is a real nasty piece of work. I did not feel like I was treated as a person who spent serious $ on a GM car. I will not be coming back and will not engage with this dealership anymore as per Corporate recommendations due to James.

I would like to thank Mr. Day Yang for his time and patience. We came in Saturday and test drove 2…read morevehicles. My husband and I are both car people, and Day really let us just test drive the vehicle and check out the features without fuss or being pressing. When it came to pricing for the lease - I can't argue. The deals were very reasonable and at this current time, included maintenance, which is awesome. I had never looked at or really considered a VW before. If you're in the market for a new car, I would go see Mr. Yang. He was great.

This review is based solely on my experience getting my car appraised for sale. I entered my VIN…read moreinto CarGurus and received three offers from different dealerships. Volkswagen gave the highest offer, so I came here! Their actual offer was $3,000 less than the CarGuru offer lol. Long story short, I left and went to the second dealership, where I sold my car in under 20 minutes for only $600 less than their original CarGurus offer. The experience at Volkswagen definitely made me feel like I was being ripped off. Definitely save yourself some time and skip this place if you're looking to sell! The employees I interacted with were very friendly (wish I could give Faith 5 stars! She was super sweet!), but the offer itself from the acquisition manager was a joke. I was told that CarGurus tends to give higher offers than necessary, but that hasn't been my experience--I previously sold a car through CarGurus for nearly the exact quoted amount. The low offer seems to be an issue specific to this dealership, not CarGurus.

My husband and I had great experiences working with Adel from Trade in Solutions…read more We sold our BMW and received a fair price. He was very professional and easy to work with. I would definitely recommend "Trade in Solutions" If you need to sell your car.

Easy to deal with, honest and up front. I like the online booking because I do everything online…read more The appraisal was thorough and fast. Plus the location is good (easy parking) and if you're lucky, there might be a cute dog there when you visit.

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

They were very attentive and were able to work around my schedule. Ivan who came to clean my cars…read moredid an amazing job and my car was filthy. Over all they did a great job at an affordable price.

I have always liked buying cars from smaller dealerships. You don't have to deal with the sales guy…read morethat always tries to waste your time and show you cars that you didn't even inquire about. Joseph was straight to the point. Was very honest, no extra Bs, up sales. I have a very busy life also having a small business and didn't have time to spend the whole day at a big dealership. The price of the car was extremely great. I had several people ask how I found such a good deal. I left it to the good honest business that this place is!!!. Very knowledgeable about vehicles and a great personal relationship. I would definitely recommend this business and will definitely return in the future for any vehicle purchases!!!.

From the owner: Pre-Owned and New car sales. From Lamborghini to the Prius and everything in between.read more

I decided to buy a Bronco after my beloved Jeep turned out to be a lemon. After going to one Ford…read moredealership in the area that applied high-pressure sales tactics, I was relieved to find Tuttle-Click. First off, they had more of a selection than the other guys, which was a big plus. Secondly, I was helped by Troy, who was amazing. He made me feel comfortable and had no problem finding a model that was within my budget. Thirdly, Tyler was my finance guy and he was super cool and made the process fast and easy. These guys are amazing. I'll tell the world to go to Tuttle-Click Ford; I'd give them 10 stars if I could!

I had an amazing experience at the Tuttle-Click Ford. I was looking for a good first car and Reza…read morehelped me find the perfect Bronco Sport! 10/10 experience.