I picked up my new 2026 Model 3 at the Aliso Viejo location, and if butter could take notes on how to be smooth, it would study this delivery. This is my very first electric vehicle, and by default, my very first Tesla. After this experience, I honestly don't think I can ever deal with a traditional dealership again. Whether you're buying, selling, or just looking around, dealerships usually require you to set aside at least an hour just to do the most basic things. I fully expected the same here. It wasn't even close. My delivery was scheduled for 10:30, but I showed up at 10:00 because I was too excited. I checked in at the waiting room, and by about 10:10, the woman handling my delivery came out to get me. I believe her name was Serina (petite, with long straight black hair). She confirmed my name, asked if I'd seen the car yet, and walked me right out to it so I could look it over and let her know if anything wasn't to my liking. If you've read the forums and social media, you'd think every Tesla gets delivered with massive panel gaps and issues. I went over the car looking for anything I could find, just to be safe, and there was nothing. It was in pristine condition and looked even better than I expected. Best of all, it had only 2 miles on the odometer. I've never gotten a new car with that few miles, and as someone who refuses to buy a new car with more than 50, that was a huge win. Since I'd already test driven one at the Mission Viejo location, Serina gave me a quick refresher on everything, which I appreciated. Every time I asked a question, even ones she'd already answered or ones that were a little out there, she was patient and explained things in great detail, with some friendly banter along the way. Zero sleaziness, zero pressure. The whole thing took about 15 minutes, and I was driving home before my actual 10:30 appointment time. I've now put over 1,000 miles on the car in the two weeks since I picked it up, and it's been flawless. A big thank you to Serina and the whole team for getting everything ready and making the process so simple. If or when I buy another car, it'll be another Tesla, and I'd happily make this my delivery location again. read more

Tesla - M3 Premium RWD - Car Dealers Near Me - Aliso Viejo, California

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Former Tesla Advocate Reconsidering My Loyalty I never expected to write this review. I am a repeat Tesla owner who purchased a 2022 Model 3 Long Range AWD with cash and have spent years recommending Tesla to friends and family. I believed Tesla had solved many of the problems that make traditional car dealerships so frustrating. Unfortunately, my delivery experience at Tesla's Aliso Viejo location (26501 Aliso Creek Rd, Aliso Viejo, CA 92656) on June 9, 2026, was one of the most disappointing customer experiences I have had in years. I arrived excited to take delivery of a new Model Y after selling my paid-off Model 3 to my college-aged daughter. This was a special moment for our family. Instead, I was met by employees who appeared inconvenienced, offered little assistance, and repeatedly treated simple questions as interruptions. When I asked about Tesla merchandise and accessories, I was told to "go to the website." When I asked about purchasing wheel covers and other branded items, I received the same response. During the vehicle inspection, I pointed out an unusual noise coming from the frunk area. I was told the clicking noise was "normal" and that all vehicles did it. After requesting that we compare it to another identical Model Y, it became clear that the second vehicle did not make the same noise. At that point, I rejected delivery. What disappointed me most wasn't the vehicle issue. It was the complete lack of ownership, curiosity, or customer care surrounding the issue. Later, after speaking with Brian, the Service Manager, and Aaron, the Sales Manager, they offered only a flat apology and said, "That's not the Tesla way." They offered nothing more. No solutions. No recommendations. No effort to help. No recognition that I was a returning customer who had just spent tens of thousands of dollars with Tesla. An hour after I left the dealership, Aaron texted me to let me know they had another car for me. I asked him about something I learned earlier when I was in: that the Model Y did not include floor mats. While that may be company policy, the response I received was simply, "Your vehicle trim does not come with floor mats." Again, no solutions, no suggestions, just an empty reply that affirmed the earlier experience. Although Aaron and Brian apologized, apologies alone do not restore trust. Tesla built its reputation by creating a customer experience that felt different from traditional dealerships. Sadly, what I experienced at the Aliso Viejo Tesla dealership felt exactly like the dealership culture Tesla once promised to disrupt. I walked into the delivery center excited to add another Tesla to our family. I left questioning whether I want to proceed with the purchase at all. Tesla didn't just risk losing a sale that day. It risked losing a customer who spent years advocating for the brand. read more

Tesla - Home of poor customer service. - Car Dealers Near Me - Aliso Viejo, California

The location of this Tesla Service Center is what takes the cake! Located at the Aliso Viejo Town Center, there are sooo many options for food, shopping, & groceries within 20 steps of this service center. Extremely convenient when you have to leave your car for a few hours and still run errands and be productive. I've only ever gotten home mobile services but they didn't have availability soon enough. Making an appointment is very easy on the app. You drive in, find an open parking to the left, and check in with the service rep. They assess the services on your quote & see if it is really necessary and give their recs. You can track the progress of your repair/service on your app. You can also settle your invoice on the app. It notifies you as soon as your car is ready. Locate your car at the outside lot and go. If the invoice has not been settled, it will require a PIN# from the service agent. The facility is pristine. It is clean, organized, & efficient. The lounge is also nice and quiet. They have a Keurig for the basic coffee & tea. There are lounge chairs at the grassy area outside. Our service agent, Brian, was great. Highly recommend this location! read more

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Having something go wrong with your car is stressful, which is why good customer service at a service center means so much. Brian made a rough situation a lot easier. The place was packed with people checking in, but Brian stayed friendly and kept things moving, and I was in and out as fast as possible. I was told my car wouldn't be ready until the next day, but they got it done within hours and I had it back the same day. I've owned two Teslas over the past decade, and I was lucky enough to work with Brian at a previous location too. He was just as helpful then, so it was great to see him again. Consistency like that is rare. Thank you, Brian. read more

So far this Tesla sales and service has provided excellent service. Daniel from sales who patiently drove with me upon pickup and prior to buying explained all options. At the service department I thank you Tom for installing both my new plates while I waited and today I thought I had cracked my left mirror using FSD backing out of my carport. Tom was able to clean it for me like new. This is what true service is like. No wonder I love Tesla my model Y and FSD it is life changing read more

Aliso Creek, Ca. By far the best Tesla Service center I've visited so far. I had to wait in line for over 15 minutes because of two difficult customers ahead of me. These customers still received the same patient service as everyone at the counter regardless of how little consideration of other customers time they used up. After these two were finally finished the line moved rapidly and efficiently. Upon arrival, if you have an appointment, just pull inside and park in a stall on the left side, then go get in line. This procedure looks like it will be the standard for checking in. My cars problems were resolved quicker than the estimated time and I was able to pick up the car early. This service location actually has a nice lounge if your required service isn't too long, with nice restrooms as well. read more

Tesla - Check in - Car Dealers Near Me - Aliso Viejo, California

Stafford totally unprofessional as I'm sitting and waiting for my turn to test drive a vehicle. I'm hearing the staff talking about other customers as they leave disclosing credit ratings and such highly unprofessional. read more

Staff: The team here was really nice. Quality: This is an absolutely beautiful location that previously was a Michael's Store. It is new, modern, clean, has tons of seating, free WiFi and coffee while you wait, and is conveniently located near the toll road and several places to eat. Value: Had to get new tires which nowadays are pricey anywhere. The great thing was that they provided a loaner and I was able to use Tesla credits towards the cost of service which was AMAZING! Overall: I really love this location. The only reason that I did not give 5 stars is after getting the new tires installed I learned the next morning that there was a ton of grease on the tires and rims. This required me to return again to have it cleaned off. This was something that would have been great to have been done before return of the vehicle. Other than this I love this location and plan to return again. Great job to the team here. read more

Tesla - New Model Y. - Car Dealers Near Me - Aliso Viejo, California

This is the worst service I have received from this Tesla service center; they claimed to fix an issue, but it only became worse. The original problem got worse after they worked on it. They refuse to provide a loaner vehicle for a factory defect during my new appointment. Buyer RegretsRegretting the purchase: I now doubt my decision to buy a Tesla. Lost enjoyment: I bought this car to enjoy road trips, not to spend my time visiting the service center. read more

I went there for Service and car shopping. First, I want to credit the service department--everyone there was courteous, helpful, and pleasant to work with. The showroom experience, however, was a completely different story. Having just picked up my gas vehicle from repairs, I was ready to upgrade to my third EV. Unfortunately, the attitude of the representative in the showroom instantly killed my interest--a frustration echoing David R.'s experience. She seemed openly annoyed that I interrupted her on her laptop and offered non-answers like "It depends" without actually helping. While a couple of other staff members eventually stepped in and were much friendlier, the damage was already done, and I turned down the offer for a test drive. read more

I am writing to share my experience at the Tesla Service Center in Aliso Viejo, which was extremely disappointing and upsetting. I walked into the service center and waited to be helped. There were approximately four employees working at the desk, yet no one acknowledged me or offered assistance. One man briefly spoke to me and said he would be right back, but he disappeared. When he returned he asked if I pulled my car in I responded no so I then pulled my car into the service area as instructed, returned inside, and stood waiting again. I waited approximately 5-8 minutes without anyone speaking to me, while employees continued helping customers who arrived after me.I did see a lady scanning all the Tesla's in even mine. Eventually, I asked if someone was going to help me. A gentleman named Brian responded by saying he thought I had already been helped. I explained that I was still standing there waiting and had not been assisted. He then began looking at his computer and told me they might not have time to service my car and that I would need to leave it.Why schedule a appointment at 2:30 if you don't have time to service it by the end of the day? When I asked how I was supposed to get home, he stated that Tesla does not provide loaners for my type of service he said, "That's why it says drop-off." No one had explained that the car would need to be left overnight. Brian then told me I could bring the car back the next day. I explained that I did not want to spend Christmas Eve at the Tesla service center. During this conversation, Brian began waving his hands at me while speaking, I showed him how he was waving his hands at me and I didn't like it.Which I found disrespectful and inappropriate. I asked him not to raise his hands while talking to me and questioned whether he speaks to other customers in this manner. I was the only brown-skinned customer in the service center at the time, and I could not help but feel that I was being treated differently. I could not visualize this same behavior being directed toward other customers. This made the experience even more uncomfortable. Despite still needing assistance, Brian began helping the next customer before finishing with me. When I asked if he was going to complete helping me, he responded dismissively. Eventually, he did make an appointment for me, but only after assisting others first. Tesla has cameras in the service center, and I am confident they would show how long I waited without assistance and the interaction that took place. I am deeply disappointed in how I was treated, particularly by Brian, and by the lack of support from the other employees who ignored me entirely. I hope Tesla does not train its employees to communicate with customers using dismissive behavior or hand gestures. My first time here better treatment in Lake Forest.This experience did not reflect the level of professionalism I expect from Tesla.PLEASE GIVE ME BACK MY ONE STAR! Sincerely Tammy Blankenbaker read more

Great service. Great people. Easy to schedule and stay updated on Tesla app. Glad they have this location in Aliso Viejo, CA.

Our 2026 Tesla Model Y is incredibly smooth, quiet, and fun to drive - the suspension and technology make every trip feel special. If you're considering an EV, you can't go wrong with Tesla; we trust them so much that we have two in our home. read more

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Out of short curiosity, I went to check out the Tesla dealer. This review is solely based upon my experience in the showroom only. The sales person was, wow top-notch ! She answered all my questions, with clarity and eagerness. Even though the first thing I mentioned to her is, "this is way out of my price budget. In regard to any Tesla products! She even answered the silly questions, such as how do you see outside the back window and which is the cheapest Tesla. The showroom, was great, she offered me to go on a test drive, but I heard that you need to give like extra information before you do so, compared to other dealerships - not sure if this is true. There was coffee, brewing, in the showroom. The reason why not five stars is because it just reminded me of how broke my entire family is. Well, we are blessed but have a monthly budget / in regard to being able to afford one of these Teslas. Surprisingly, there are a lot here in Orange County Tesla dealerships. Secondly, it would've been nice if there were done packaged sweets, provided in the showroom next to the coffee,/ but I'm sure they don't want crumbs in these highly expensive cars! read more

I made an appointment with Tesla for a test drive because their website said you could be 18 to test drive a vehicle for 30 minutes. My friend, who is also 18, was able to test drive a Tesla at this location just a couple weeks ago. When I came in for my appointment today, however, I was told I was too young. My friend even explained that he had recently been allowed to test drive at the same age, but I was still denied. I understand if there was a policy change or another requirement I didn't meet, but nobody clearly explained why the rules seemed to be different for me. The interaction made me uncomfortable because I have brown skin while my friend is white, and I really hope that had nothing to do with why we were treated differently. I don't want to assume that was the reason, but I wish the employee had clearly explained why I was denied when another 18-year-old was recently allowed to test drive. Overall, it was a disappointing experience, especially since I had made an appointment beforehand. read more

All the online stuff to purchase. Many costly hidden upgrades. Very impersonal. Poor overall corporate attitude. Car is ok Brian C read more

I came in this week to inquire about a model Y glass roof cracked . Robert helped me out throughout the process, didn't feel rushed and got all my questions answered The process was smooth and overall I am really happy about getting new roof Thank u Robert read more

Tesla - Cracked - Car Dealers Near Me - Aliso Viejo, California

I would like to extend my gratitude to Anthony from Mission Viejo mall for his initial assistance and to Aaron from Aliso Viejo for his subsequent help . Both individuals displayed remarkable friendliness and a willingness to assist. read more

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Service center is big and clean. Their advisors really took care of me and always had a loaner when I brought in my X for repairs. They were meticulous in making sure one of my issues was 100% fixed before they would release the car to me. The only issue I have is that appointments are weeks out compared to other Tesla service centers but that means the location is popular right? read more

Had a creaking seat - booked appointment via the app, got good updates, and they replaced it completely. Everything went well and I was given a loaner, couldn't be happier. read more

Took delivery Model 3 , great experience, fast , efficient, lady at the front desk very helpful. read more

Tesla - Tesla Model 3 - Car Dealers Near Me - Aliso Viejo, California

The service team is great! Had an easy fix and out the door quickly. Appreciate the new service and sales location! Thanks to the service team and friendly sales staff in the comfortable waiting area. read more

I was unable to pick up my new Y as scheduled then they offered home delivery. It was awesome and Nick very friendly, professional and on time. read more

Great experience with my Tesla. Fixed in a timely and professional manner. Employees were caring and knowledgeable. Keep up the good work fellas. Don't let the Haters get you. Haters going to hate. read more

Outstanding service experience. The team in Aliso Viejo was professional, helpful, and very nice throughout the entire process. I came in expecting a costly repair, but they carefully diagnosed the issue and found a much simpler solution. I truly appreciate the honesty and professionalism of the service team. Thank you for taking such great care of your customers. read more

I had a flat tire overnight due to tire valve stem damage. Ruben from service took my car in after my work and had it fixed same day! Went above and beyond to make sure everything went smoothly. Cost was lower than estimated quote too. Ruben thanks again for everything you did! read more

They were very helpful and didn't make me wait for ever. I am definitely will come back ... and recommend it to others

Had an amazing no-pressure no-haggle relaxing and respectful conversation with Mr Ruben Miranda which resulted in savings galore on a referral lease of a brand new new 2026 Tesla Model Y for a long time friend of mine looking for a trustworthy deal - and we couldn't have worked with a more knowledgeable and forthright gentleman than Mr Miranda - when you visit this Tesla Service Center - ask for Ruben - he knows what time it is - it's definitely time for a TEST DRIVE!! read more

Jessica and Angel helped me out. Checkout picking up my New vehicle was seamless. Nice Clean Facility. Grand Openning is this Saturday read more

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The best service center experience yet! The tech is amazingly experienced and detailed. And I'm so happy to see Des move here from Irvine! He's the best. No one can offer service to the extent that he cares. Living in Newport I've been going two Costa mesa services centers and both are so unaccommodating and not customer service friendly at all. So glad this Aliso location offers both to Newport customers. Highly recommend you book your service here. read more

I have had nothing but great experiences, here. Today, I got a warning message that the 12v battery needed replaced. I was jammed up because I had family coming in from out of town the next day and really needed the car. I called service and they were able to get my car in right away.The battery was replaced in 20 minutes. They called and told me my car was waiting out front and I was free to go. Couldn't have been easier! read more

=I'm so happy I found this Tesla service center. They paired my key fob extremely easily where as other dealerships in this area told me it couldn't be done which didn't even make any sense. I will always go here from now on for all Tesla needs read more

Took my Tesla in for a battery issue and there was a mix-up with my scheduled appointment. Fortunately, Robert stepped in and took care of everything. Elite customer service - professional, efficient, and truly appreciated! read more

Went in for AC service, filter change and got loaner. Great communication about status and completion

I would not recommend The Tesla Service Center in Aliso Viejo. We feel we got the old bait and switch from Tesla! I requested service for an issue with my screens leaking and specified that it was both the touchscreen and the dash display. They provided an estimate to replace the items and it listed my exact request on the invoice and right below my request it listed an amount which we approved. When I dropped off the vehicle they did not provide a loaner or Uber credit. The following day we returned to pick up our vehicle and only one screen was replaced. They back pedaled and informed us that in order to replace both screens it would be an additional cost and would include additional charges for a full infotainment upgrade. We had to pay an additional $700 to have the work completed and arrange to leave the car back with the service center for additional days. We were very disappointed with the service we received and feel like they should have taken care of this issue without additional charges. Be aware! read more

Everything. Great customer service and good communication. Got updates on my services and they answered all my questions promptly.