1. Terros Health

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Phoenix, AZ

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Terros Health

1.3 (8 reviews)
Closed • 8:00 am - 5:00 pm

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Sonora Quest Laboratories

Sonora Quest Laboratories

2.4(48 reviews)
1.4 mi

I went for blood work on a Saturday at 7:45a. No appointment. I walked in and signed in at a kiosk…read more The waiting room was full of coughing people and crying babies. According to the electronic monitor/display, I was 21st in line. Great. After a 10 min wait, a rep called me up to collected the doctors orders and my insurance card. Minutes later I was rekaxinf in a chair with a needle in my arm. At 8:07a I was sitting in my truck writing this review. I would totally come here again for any labs. They are quick and efficient. The staff were smiling this early in the morning. Who does that???... except me! Lol. Accessible parking and entrance.

On Friday, 10/01/26, I made an appointment at the 5757 W. Thunderbird Road location. I arrived and…read morechecked in on the kiosk. The receptionist just sits on a chair and directs people to the kiosk. A sign would surely save a salary. I was called in a fairly timely manner, information was exchanged and blood was drawn. One of the tests was a 24 hour Urinalysis Sample. I was given the container and both written and oral instructions. The two most important were... don't collect the sample on Saturday as we are closed on Sunday and please "drop it off" at any location within 30 minutes of completing the test. The concept of "drop it off" is lost on Sonora Quest. All the receptionist knows how to say is "use the kiosk", you need to sign in on the kiosk, choose "drop off a sample" and then sit down and wait, and wait, and wait. Since you didn't have an appointment, things are not in your favor. Finally a technician comes out, blurts out your name and you get to follow them to a small room. There you also get to answer questions about your sample. All the same as you were instructed, days prior. After answering "YES" to numerous questions and verifying the information on the small label the technician printed out you are free to leave. This is NOT "drop it off" this is return it and wait. Another 30 minutes of my life I won't get back. Remember that when dealing with Sonora Quest, your time does not matter.

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Sonora Quest Laboratories - Reception person ignores everyone- lobby is empty!

Reception person ignores everyone- lobby is empty!

Sonora Quest Laboratories - Sonora Quest Laboratories - Company Logo

Sonora Quest Laboratories - Company Logo

Sonora Quest Laboratories - Another view of Sonora Quest's entrance on Camelback

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Another view of Sonora Quest's entrance on Camelback

1st Choice Phlebotomy

1st Choice Phlebotomy

3.4(14 reviews)
2.6 mi
Mobile services
Available by appointment

I needed get labs but I'm so busy and when I tried to book at Sonora or Labcorp for an appointment…read moreon a Sat when I can do them, all booked up. This company came out the same day on a Sunday and got my labs!!! It was great!! Wonderful service, even if my insurance doesn't pay for them to be the middle man for my labs, I don't care, it's worth it to me!! I'll use them again!

I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

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1st Choice Phlebotomy
1st Choice Phlebotomy
1st Choice Phlebotomy - Mobile lab

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Mobile lab

Terros Health - medcenters - Updated October 2026

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