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    Terri's Pup House

    4.5 (2 reviews)

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    8 years ago

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    Got Dogs Grooming - doggie spa day

    Got Dogs Grooming

    (18 reviews)

    Monica was very nice and understanding with my new puppy! She really took the time with him and…read moregave him a beautiful haircut! He came out smiling :)

    I am giving this pet grooming service a one star rating for the reason that we used to use this…read morecompany and was very nice to Monica the owner. After about the 3rd visit in the middle of summer we pre requested that monica trim our dog shorter because of the extreme heat. our dog returned home with nothing but a small face trim I voiced my concerns and she argued over the phone but said she can make it better or how can she satisfy. I let it go and never got anything. so yesterday my son texted her for a time and she replied, no thank you! no thank you!!??!! I then called with no answer I then texted her and asked for a date she asked if I was myself and I said yes. and then she replied no, I dont want to work for you anymore. I told your son so now I'm telling you, you complained about my services before so I no longer want to do business for you. so, I guess being the owner she reserves that right but, this in my opinion is very unprofessional and immature. I am also not the first person she has done this too. apparently acting similar to a adolescent and refusing anyone that EVER had negative feedback is her companies MO. I don't recommend to ANYONE to use Got Dogs because if you ever have constructive advice , you'll be fired for it so why bother building the repore. YELP already deleted my previous report about her and they claimed I was too harsh and personal. well. now it's fair, articulate and accurate in my, and some other opinions!! good day

    Creature Comforts Pet Sitting Service - Support locally owned businesses!

    Creature Comforts Pet Sitting Service

    (23 reviews)

    This is a hard review to write but I feel it's worth sharing…read more I have been a customer of creature comforts for over eight years and I'm sad to say that new management leaves much to be desired. After hiring a pet sitter to come do two visits during a short day trip we had a huge issue with none of our directions being followed. Our five-month-old puppy was left in the crate to go out after the adult dogs on both visits (sitter put it in her notes) and ended up having an accident during the second visit. The Pet Sitter even noted that the puppy went back into the crate not having gone to the bathroom despite our request to just text us and let us know if we needed to extend the time on our visit. The sitter added to her notes that our neighbor poked his head over the fence and created an issue with the adult dogs which required her to put the puppy in the house unsupervised while she attended to them. When we returned we checked with our neighbor to see what had happened to cause him to peek over the fence. We were shocked to learn that he poked his head over to say hello to which the sitter did not respond or get up from the chair she was sitting in in the backyard. The puppy was not in the yard at all which means he was in his crate. As soon as I saw the notes from the sitter I called Monica the new manager to share my concerns and she agreed 100% that the job was just too much for her new pet sitter. She apologized and offered to take care of our pets herself if our normal pet sitter was not available in the future. When I got the bill the next day I was charged full price for the second visit so I reached out to say that I was shocked I was being charged for the second visit. She quickly responded saying I was right and she should have removed the charge. She actually removed all fees for the whole day which I didn't mention or expect. I thought all was well and we would just move forward. After all this was one rough visit from a newer pet sitter and we have trusted the company for years. WRONG... A few days later I went to book a day trip and my account wasn't working. I messaged Monica to see if she could help. She notified me that they were dropping us as clients because they weren't equipped to train a service dog. To be clear there was no request to train the puppy only to let him out to go potty and play. Needless to say I was incredibly hurt and frustrated. Having been with the company for over 8 years with no issues and many visits every year, this was almost unbelievable. Even more to the point I only discovered we being dropped because I went to book another service. Had I not tried to do so I would have had no idea she was "dropping" us. Especially given the fact that Monica acknowledged the fact that sitter ignored our notes and even added that letting the puppy out first was common sense. We talked to our neighbor who shared that the pet sitter was sitting on the porch the whole time and the puppy wasn't even outside. Now I am searching for a new pet sitter as she refuses to call me and discuss it. She sent an email and apparently I deserve nothing more. I even asked her to reach out so I could share what my neighbor had seen and she refuses to call. I am sad, disappointed and frustrated that this is the situation we are in. I would like to clarify that in the past we have had amazing pet sitters with creature comforts and had zero issues. In fact I used to brag about how amazing creature comforts was to anyone who would listen. Sherry was absolutely amazing and I am hurt by the way this has been handled. Pet parents beware .... Unprofessional management is not trustworthy. When something goes wrong with the sitter the owner seems 100% supportive and understanding then drops you without even saying anything. It's not the same without Sherry.

    I'd never used a pet sitting service before this, and unless I move away, I'm never going to use…read moreanyone but Creature Comforts! From the very beginning, the staff was friendly and accommodating. I called them at the last minute due to a change in our holiday travel plans, and they were so quick to accommodate me into their busy schedule. I was immediately put in touch with the amazing person who would be taking care of my fur baby, and we arranged to drop him off ON THANKSGIVING DAY! Who else will do that for you? When I dropped him off, Mayra put me at ease and showed me that my little guy would have his own room where he could play and move about. When we left, I received a message saying that my dog had some treats and went down for a nap. She even sent me a picture of him, throughout the days, she continued to send me updates, pictures and even videos. When I picked him up, he was happy and spunky. I know he had a good weekend there with Mayra. I'm so thankful that I have someone who will take care of my dog the same way I do! These ladies do an amazing job and I can't wait to use them again! I'd give 10 stars if I could!!

    Terri's Pup House - groomer - Updated May 2026

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