Monica was very nice and understanding with my new puppy! She really took the time with him and…read moregave him a beautiful haircut! He came out smiling :)

I am giving this pet grooming service a one star rating for the reason that we used to use this…read morecompany and was very nice to Monica the owner. After about the 3rd visit in the middle of summer we pre requested that monica trim our dog shorter because of the extreme heat. our dog returned home with nothing but a small face trim I voiced my concerns and she argued over the phone but said she can make it better or how can she satisfy. I let it go and never got anything. so yesterday my son texted her for a time and she replied, no thank you! no thank you!!??!! I then called with no answer I then texted her and asked for a date she asked if I was myself and I said yes. and then she replied no, I dont want to work for you anymore. I told your son so now I'm telling you, you complained about my services before so I no longer want to do business for you. so, I guess being the owner she reserves that right but, this in my opinion is very unprofessional and immature. I am also not the first person she has done this too. apparently acting similar to a adolescent and refusing anyone that EVER had negative feedback is her companies MO. I don't recommend to ANYONE to use Got Dogs because if you ever have constructive advice , you'll be fired for it so why bother building the repore. YELP already deleted my previous report about her and they claimed I was too harsh and personal. well. now it's fair, articulate and accurate in my, and some other opinions!! good day

I think it has been around 9 or so years that I have been taking my girls to Kristin. Still 5 star…read moregreat services and care. My older girl Petunia boarded with Kristin until almost the end before she passed, and I never worried about her. Whether is is doggy daycare or boarding, I know that my pup Violet LOVES going over there and playing. Care and supervision are excellent.

I had trusted Mrs. Kristin Zickel, owner of Rockin'Z Doggie Ranch located in Vail, to care for our…read moretwo labs Colt & Remi. In January, we had a dangerous and extremely poor experience with her. We dropped off both dogs on late Thursday, January 16th with a scheduled pickup of early Tuesday, January 21st for the agreed upon amount of $275.00. On the morning of Tuesday, my wife was heading to pick them up when Kristin had messaged her asking if she could call her. Once on the phone, Kristin told my wife that her worker Caitlin would be there because she had to leave to pick up her daughter. She then said that yesterday (January 20th), her golden retriever, Colt, and Remi were all playing and she heard a "scream like a yelp" and went to check, but didn't see anything. Then, on the morning of January 21st she noticed Colt had a "scab on his back." She was then asking if Colt and Remi play rough at home because it looked "old" (insinuating we dropped him off this way), to which my wife said not anything as of recent. Kristin then said Colt had a "small tooth puncture" but she cleaned it up and put some triple antibiotic ointment on it. My wife arrived, picked up our two dogs and called to let me know what was going on. When she got home, I examined Colt and found him to have a very bloody, open wound on his back with ointment rubbed into it and his fur. It looked absolutely awful. We immediately called our vet to see if they could see us and arrived within the hour. Our Veterinarian, Dr. Droves' first words were "that's really bad". She asked how it happened and we explained the situation. Dr. Groves stated the wound was 1-2 days old and labeled it as a "laceration". Unfortunately, it was too late to be sutured. They shaved down his coat, cleaned up the wound, prescribed antibiotic ointment, antibiotic tablets, and told us to monitor the area and clean it daily. The total bill was $136.17 which we paid. Later that day, I contacted Kristin and asked for an explanation as to what happened. She seemed very nonchalant about the situation and very dismissive. I explained to her about bringing Colt to the vet, the diagnosis & cost. I then requested a refund of the $275.00 boarding cost plus the $136.17 in medical cost. Kristin immediately became very defensive and angry, even going as far as saying that if your child gets hurt at school, you don't ask the school to pay for it. I found this very insulting, and it just shows her poor attitude towards her handling of the situation. After the call, I sent her photos of Colt's wound (a 1 inch chunk of flesh was missing from his back, as well as being badly bruised in the area) along with the receipt from the vet, as well as Dr. Groves' notes from the exam. The following day, Kristin wanted me to coordinate with our Vet so that I could see footage from an indoor security camera of what took place. She said she could not send the video nor show it to me privately due to it being classified as "distributing child pornography" because she had young family members in the video. She said it would cost too much to hire someone to blur out certain parts of the video, which is why I would need to view it at our vets office. I declined multiple times, saying it does not change the outcome of the situation. Colt was not being properly supervised, and he was not properly looked over after the screaming yelp. Kristin once again became extremely defensive and sent me a photo of the pet sitting contract that we signed nearly a year ago, which she claims absolves her of all liability. if she gives me a full refund + medical, it would be her admitting total fault. I said I would be open to half of the $275.00 ($137.50) since our other dog was fine, and the entirety of the medical bill ($136.17). Kristin told me she would need to consult with her husband and have to get back to me. Unfortunately, over the next two weeks Kristin kept making excuses and postponing any type of resolution to the situation. I did not want to continue going back and forth with her, so I sent a final email, as my patience was wearing very thin at this point. The last excuse was that she was going on a planned vacation with her family and would be getting back to me when they returned, because she had a lot to say. Then, on February 9th I saw she had refunded me a total of $137.50 for "1/2 of boarding cost" and no email, text, or phone call with an explanation. It took Mrs. Zickel 19 days to come to the conclusion that she will not cover the medical cost, and only refund half of the boarding. I gave her many, many chances to make a bad situation better, but she has failed. Still to this day, she has never asked how Colt is doing. In-case anyone is curious, in her pet-sitting contract, it states the following: "The utmost care will be given in watching Client's pet(s) and Client's home." If this is what Mrs. Zickel considers "the utmost care" then I am very concerned.

I think that Dr Ellen and her staff are exceptional. She is so knowledgeable a and kind. Dr Ellen…read morespends the time to determine what could be causes of particular circumstances. Recommend highly! Lynn Rawls

We took our dog in for the yearly blood work and the Lepto vaccine. My dog got ill that evening,…read morerestless, shivering, panting all night. We could not sleep at all. We told the vet after the second night of the same symptoms. No word from the vet. 6 days now and we still have the same symptoms, plus now I have severe kidney pain. Now I'm inclined to think the vet infected my dog with Lepto and through the cleaning up of the mess he has created of our house, I believe I have Lepto now. I would not recommend this vaccine administered by this vet. I'm on an antibiotic now and still need to get my dog on one in hopes he survives this horrible episode. He was perfectly healthy when we went in for his annual. We would have been much better to not have gone to this vet.

We are so appreciative of the fact that when we have an issue with our two American Bullies we are…read morealways given immediate attention and the staff is so caring and knowledgeable in caring for our fur babies. Zoey was not eating or drinking for a few days so we were told we could bring her ASAP. An hour later we were told she needed emergency surgery due to a deadly infection. She had her surgery three days ago and she is up and happy again. Thank you to the amazing doctor and staff for taking care of Zoey and for saving her life! We appreciate you all! We feel safe knowing we found a dependable, caring and knowledgeable staff to care for our babies. Thanks again!

The Vets and the Staff here are always so helpful and caring. I have a very crazy pup who hates…read moreeveryone and thing, LOL and they do their best to make appointments and get us in a room as soon as we get there. They are a great small vet clinic.

I was so nervous about finding a new veterinarian . My husband and I just moved to Benson and my…read moremom made us an appointment at her vet office. Wow ! What an amazing experience. The whole staff were amazing and Dr.Monica is right up our alley!! We have been looking for a veterinarian like Dr. Monica for years! I actually think she's an animal whisperer. We are both so grateful to have found this place. We are thankful to my mom and dad for recommending this place. Our big dog. Stella is always such a nervous Nelly. I'm not saying she wasn't nervous. However, her anxiety was cut down to 75% with this place. Our Stella dog must have known that we were in a good spot.

We love Dr Monica and her staff! We have had two dogs under their care and they are gentle and…read moreloving as well as thorough.

This group is absolutely amazing. We have worked with them to foster, volunteer and to adopt…read more Dedicated to saving dogs and to finding dogs the best possible home.

I have fosterd with Big Mutts 4 time now. Stephanie & Sonja have been so supportive through every…read moreadoption. These people love these dogs and the dogs might not be alive if it weren't for Big Mutts rescue. Keep up the great work ladies.

My brother Carlos and I have been Ed's customers for over 10 years whenever we need supplies BF is…read moreour first stop. On one occasion on a rainy evening, we experienced a medical emergency with one of our foals and needed first aid supplies, it was closing time, Ed waited for us to pick up the items, the foal recovered; She has produced two beautiful offspring. Benson Feed is the essence of a neighborhood store, unlike corporate, they have a connection with the community, not just their pocketbook. Keep up the good work guys, make changes but don't change your style: We all appreciate genuine good ol' Fashion service.

A fun place to go! Dogs are permitted; the staff is very friendly and helpful. And sometimes you…read moreeven see cute things that make you smile...like two store kitties sitting on top of the baby chick cages, watching and keeping warm! I've also used their equipment rental service (Little Rincon Rentals) ~ excellent prices and Clayton is a sweetheart.

Lovely lady made reservation. Very Well trained horses. The wrangler gave good instructions & was…read moreattentive! Everyone had a good time On their sunset trail ride.

If you are reading this and looking for a place to go Horseback Riding just stop looking and go to…read moreRocking K Stables. This was an absolutely amazing ride through the Sonora Desert. Kurt is an awesome guide and he's really funny. My wife had a bad horse experience about 18 years ago. Kurt made her feel super comfortable, she was so glad she went.