Walt Bateman arrived on time to check our home for seismic security. After explaining what TerraFirma could do, he gave the exterior foundation a close inspection. We appreciated that he pointed out a couple of things needing our attention but not having to do with the home's stability in case of earthquake. He then gave equal attention to the crawlspace, taking photos to show us what was down there. It was great to hear that our builder in 1981 had properly attached the upper construction to the foundation so that it didn't need any further reinforcement. We wanted to pay him for the two hours spent with us, but he refused saying it was part of the company's offer of a free inspection. Walt seemed very knowledgeable, thorough and honest, so it's easy to give him five stars! read more

Conner, Brad, and James were the technicians who did the job. All professional, considerate and very proficient. A day and a half and the sump pump was installed( with gravel), beams replaced, with jacks installed. The entire 95 year old house was better. A job that would of taken me months. Well done TerraFirma! (And Hillary) Thanks again! Brad Barnes Roseburg Oregon read more

Pretty disappointed. We contacted them about needing an engineer to come look at a crack in the foundation to confirm if it came from a tree root and would need it in writing. They told us they would be happy to and would also give us a bid. Cool. We would have been happy to pay and they said no need. It was a complete WASTE of time. They came out, spent a little over two hours in the crawl space. We got an email saying they can't tell if a tree root cracked it or not but the foundation is lifted and here is $20k bid. Even though he told my significant other he couldn't even begin to give a bid as pulling the tree root out would cause more damage so there was no way to know. Totally came off as a used car sales man pitch. This is why we wanted to pay. Won't use their business for the repair and would never refer a friend or family member to this company. Update to owners response: -You did not send an engineer as promised when making the appointment. -a bid was not provided for the area we requested. The bid was on the rest of the foundation. -you failed to deliver what was promised as confirmed by your manager when he pulled the call from our initial conversation. read more

I was a first-time home buy about 2 and a half years ago. we have a older home which already adds difficulty to the situation. we had a slight slope in our home and called Terra Firma. They called back and scheduled a free assessment. Once arrived they took measurements and did some crawlspace evaluation. Due to the house not having up to code, crawlspace access was limited. No fault to Terra Firma. I was told i would get an assessment and a quote for Crawlspace cleanup and dig out. 2 and a half years later, I never received the information. I followed up and called for another evaluation to see if measurements have worsened or if i could get the information originally assessed and or quotes for work. It took me 2x and two weeks of asking the receptionist to have a specialist reach out. When the specialist finally reached out and asked what they would like to do, I explained i needed information on the original assessment or re assessment and potentially a quote for dig out and crawlspace clean up so we can have access for further assessment. I had already been referred to Terra Firma by 3 other companies being bounced around that they couldn't do the work. TerraFirma response to the work was that they are moving away from dig out and would need that accessible for further assessment. Proceeded to refer me to another agency. Still left with no information on original assessment. read more

Moving to Oregon after living in the desert Southwest brought issues I never realized were something that was normal up here. We had a house inspected and he found there was some water in the crawl space. This freaked me out a bit but there was no other damage and they reassured me this was normal for this area where the water table was close to the surface. This was a condition to purchase the home so the previous owner called in Terra Firma to have the issue handled. Patrick came out and did a thorough inspection of his own. He said it would be good to have a system to route the water to a location and pump it out. The previous owner had the work done and we came to see what was being done. James, Josh and one other worker (that I missed his name) came out the day the work was being done. They came on time and were professional. They dug a drainage area around the outside of the crawl space, filled it with a trailer full of stone and installed two high-powered pumps to move the water out of the crawl space. We had the drain cover pop off after they were finished but they came back out and fixed it right away. The only slight negative is the vent they had the pipes come out from under the crawl space was left without coverage so any creature could get down there. We fixed it but it seems to me that they could have made the pipes go through the wire venting so it's protected-but maybe not. Terra Firma is definitely the company to chose when having this work completed. They keep you up on the problem, create a timeline to fix it and have professional staff on hand to get the job done right. They also send photos when the job is done. I would call them again if there is ever an issue. #ThankYouThursday read more

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concrete repair / replacement. Excelent / $6,000.00 Great team completed this work. Took a couple weeks. read more

Terraferma was able to take an extremely large driveway 34 x 50' that had fallen due to a neighbor's excavation lowering his driveway causing our driveway to begin to fall what would have caused us about $24,000 to replace they were able to do it at a fraction of that. They do a very good job. Would recommend you call Terraferma before making a choice for replacement of concrete. Kept the value of our home up. Thank you Tara for a terrific job. read more

The lift job was okay, the cleanup was not. The cut out sprinkler and now they have blocked the water. They redid a small deck outside backdoor. Very poor with open spaces between boards. All the boulders they broke up when digging they left in our garden. All of this we have to deal with. Should not have paid the bill. read more

Very efficient company. Super nice employees received calls when they could do my driveway sooner. Received calls while doing my driveway.

Amber was very knowledgeable And the 2 gentleman that came were very kind customer friendly read more

Terra Firma's Mickey came today for the annual "check-up" on our vapor-lock and pump system. From images taken before and after, plus warranteeing a changed dehumidifier, I've never seen (and have been in real estate for years) such a professional job. I highly recommend Terra Firma for any of your needs that they do--Extraordinary professional, value given, and "tops" in what they undertake to do. Thank you!! Dennis P. read more

If you are a home owner, find a smaller local company that will take the time to give an estimate and do basic residential work. These guys ignore small jobs so they can take on larger ones that they aren't even qualified for. They advertise free estimates but don't come out unless it's a big job. Waste of time. read more

They are very courteous and professional. The price for a service visit with no repairs needed, was very high. But I'm guessing they have to pay the bills. read more

Wouldn't give me a bid on a retaining wall. They are too busy trying to take on bigger projects they aren't qualified to take on.

Prompt reply after requesting an estimate online . Was able to schedule the work in a very timely manner. Jeramie and his crew installed a sump pump and perimeter French drain system under our house. They were efficient, professional and are obviously amazing at the hard work they do, maneuvering in a crawl space digging and installing pipe and pump! And they were just nice guys . Jeramie gladly answered all my questions and explained everything they were doing. I'd give them 10 stars ! read more

Very professional crew that did the work. Took time to explain and did above and beyond what was needed. Raised driveway to a level that it stopped water from going in the crawl space. I would recommend TerraFirma, and have recommended them. Thank you read more

Its very seldom that a company actually lowers the price of their initial bid, but thats exactly what this company did. They found they did not have to dig as extensively as they first thought and that lowered their initial bid by about half! Now thats a company you can trust. read more

I found some water outside and wanted to be sure everything was working all right. I called them and within an hour the service person Travis was there to check out my system and go in the crawl space. All was fine. I have never gotten such fast service from a company. They are a little bit more expensive than others but they do really good work and know how to follow up with customers. You can rely on them. Victor in Eugene read more

If you have a basement water problem, they are the best! They are very professional and they are true professionals. They stand behind their work and are wonderful to work with. We highly recommend them. read more

Yikes! our house had water in the crawlspace. TerraFirma walked us through a process over the phone (we are absentee owners) and provided us with options for necessary pre-work ) first use someone else to dewater the crawlspace.) the manager seemed quite patient and helpful over the phone. A price of $6300 was quoted. We were very surprised to learn that this price was for about 7 hours of labor total, plus parts, and didn't include providing power to the sump pump. We then had to separately find and pay an electrician ($260) to hard wire the sump pump. A list of electricians was provided. When my husband requested an itemized bill that might justify the seemingly very high charge, they balked. while we are happy that drain tile and a sump pump were installed, we are less than happy that the pump was not installed with a (promised) extension cord (they actually called the neighbor to try and beg one from her), and that the worker tried to sell us additional product to fix the water problem...why wasn't it installed along with the sump pump at the time of installation if it was needed? good work - so far. but a high price to pay. professional people, but unsatisfactory resolution to cost questions. read more

We had issues in the past with our crawl space. First was remnants of water that leaked into our crawl space leaving behind water and soil on the vapor barrier. The second issue was a musty smell in our house when we returned from vacation, long weekend etc...The other issue was cold floors. We contacted 3 different companies including TerraFirma. We chose TerraFirma based on their prompt response, detailed quote, and their employees were professional. End result was while not the cheapest, we felt the install team that was at our home was friendly, hardworking, efficient, and explained the process. They sent us before and after pictures and our home is now rid of the musty odor, is noticeably warmer, and the crawl space is cleaner and definitely much drier. Thank you read more

We were very pleased with the work that Terra Firma did last summer installing sump pumps in our crawlspace. All the staff (office & workers) were very good @ communication re: project timelines and other details. They were courteous and professional. We felt that we got good value for the work they did. Also, they were very respectful of our property and kept the mess associated with the work to an absolute minimum. read more

TerraFirma is good at what they do and if it doesn't work as planned the first time, they are even better to work with the second try. That has been my experience. I had sunken drive way slabs that TF raised back to their original position. But they raised them on wet fill and they sank a little again. After letting the fill dry out over the summer, TF returned and raised them again. The have stayed put this time around. There was no argument about returning and re-doing the failed first attempt. While I initially thought their price to do the work expensive, their willingness to get the job done right is worth the expense. read more

We were very pleased with the overall experience using TerraFirma. Communication. Customer service. Quality work. All phases of the project, (before, during and after) all were outstanding. I would not hesitate to recommend them to someone who has similar needs. read more

The presentation took all the guess work out of the projects. They strengthened the cinder box wall in my garage using carbon fiber bands every 5 feet. An affordable solution. I'd recommend this company for all their services judged on what I know. read more

Scammers. I guess they figured they got a senior citizen chump. I have a single pier supporting an over hang roof. Waited a 6 weeks for the guy to come and review the issue. He comes back verifying the pier had sunk 3.5 inches. They were willing to jack up this pier for a measly $6000.00 A local contractor said he would support the roof repour a new pier for $800. Mostly this was labor, it would take almost a whole day. read more

TerraFirma staff were all very professional, courteous, and responsive. If my family ever has need of similar services in the future, TerraFirma will be our first call. read more

My precious old house was in dire need of foundation support. TerraFirma was my choice and I am very happy with the quality of their work. They arrived on time, in good spirts and got right to work. When they left the foundation was secured, they put everything back to where it was and left the basement clean of their concrete work. I paid the bill and they drove off. Then I noticed they also did something else. They went to the extra effort to notice and care. The drain pipe had come apart from the downspout and I wasn't strong enough to put it back. I was going to have to dig the pip up to be able to maneuver it back. But those wonderful men took care of that for me. Drain spout now drains into the drain pipe and I am VERY happy with the quality of their work, their work ethic, and office staff. I have no reservations recommending TerraFirma for your structures needs and would hire them again in a heart beat. read more

The first bid was $13,000.00 higher than the competitor. When I told them this they adjusted the bid to almost match Ram Jack. The presentation was informative, but took over an hour with a high pressure sales feeling. Ram Jack is a more honest company and even though we had some trouble getting the results we wanted, they worked with us to problem solve and get the job done. read more

We were doing a kitchen remodel and when the electrician was installing some wiring under the house, he found a lake in our crawl space. I called several different companies to get quotes and Terra Firma was very responsive. Walt came out to our house and checked underneath our house and even walked all around the outside of our house giving us pointers on how to minimize water drainage into our crawl space. They weren't the cheapest quote, but they also weren't the most expensive. What impressed me most was that Walt was way more detailed on how they would do the work and left me confident that their approach to the water problem was not only going to fix the standing water, but to prevent it from reoccurring. The three young men who came to do the work had great attitudes. They were soaked to the bone with water and mud, but they dug a trench inside the crawl space that circled the perimeter of our foundation and placed perforated pipe in the trench and covered with gravel (one 5-gallon bucket at a time). The crew did a great job protecting our floors and furniture as they had to slop in and out of our house all day long with buckets of gravel and pipes. The pipe all connected to the sump pump which was conveniently placed near the crawl space entrance for easy access and maintenance. The sump pump comes with a 10-year warranty and TerraFirma will inspect it once a year for ten years. So I would highly recommend TerraFirma to anyone who is having water problems under their home. Thank you for your professionalism and hard work! read more

Ryan never showed up for an appt at 9am on Saturday. I received an email and phone call to confirm the appt but no one ever showed up. Big waste of time and my roommates were mad at me for getting them up early on the weekend for no reason. read more

When as Ashland or Medford real estate client has has foundation problems I always alway call Terra Firma Foundation repair.. Their 75 year guarantee and amazing service saves the day every time ! read more

After a couple of dissatisfying contractor experiences we tend to be a bit skeptical but our experience with Terra Firma set a new bar for us. Very professional from start to finish. Initial consult was thorough, and didn't add on anything we didn't ask for or need. When they were working at the house the crew was prompt, professional, left the jobsite clean each day. Final result was exactly what we were expecting. Worth the investment, don't go with the lowest bidder on your foundation, it's not worth it. Thank you Terra Firma crew! read more

We had TerraFirma address water getting into our crawl space via cold joints, as we live on a steep hill. They implemented a French drain and sump pump system. The plan was clear and the implementation was efficient. All members of the team were courteous and professional. I would use Terra Firma again. read more

We have an old 1926 home with a daylight basement in Seattle that needed an upgrade in appearance, so in researching we decided to use the ThermalDry flooring tiles as provided and installed by Terra-Firma. The tiles went in beautifully, and look great! Everyone at Terra Firma were really nice and professional. Since possible water vapor coming up through the old slab could be a problem for most other types of flooring, we decided to use the ThermalDry tiles since they have an air gap beneath the tile to allow vapor to escape. So far so good, and we're really happy with the floor! read more

A high pressure sales driven company. Pressured that I should buy a sump pump in case there is future water. No water there now, haha. later dude. read more

I had my crawl space waterproofed last week, and have nothing but great things to say about the foreman Jeremy Schwab and his crew Kyle and Tanner. They were punctual, professional and quick. They also proved themselves magicians at keeping the house clean, even though they had a muddy mess to work with, with a crawlspace access in a bedroom closet. I have profound respect for these guys, and am amazed how they turned a muddy mess into a clean, dry environment. I would recommend TerraFirma to anyone who needs this type of service. The office is great to work with and are quick to find a solution to your problem. read more

Nate and his crew were very fast, thorough, and professional. Thank you!

I was very happy with the crawlspace work that TerraFirma did last summer. The workers were courteous and cleaned up after the job was complete. When I heard the sump pump working during rainy weather over the winter, I felt confident that the house would stay dry. read more

They did a great job for us! Friendly crew (Kyle L.'s crew) and easy to talk to. Left our property looking clean and the structure was level again, phew! Damien (Central Point) read more