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    Alexander Realty - Branded Bourbon

    Alexander Realty

    (6 reviews)

    St Charles

    Alexander Realty was the company that listed the home we purchased. The realtor and Alexander…read moreRealty did not disclose the significant flood history of our home. Since my fiancee, three small kids and I moved into our home in March 2024 we have experienced extensive plumbing issues and flooding issues. It was not disclosed that the home had a history of flooding or plumbing issues. After our home flooded in July we have found out that our home has flooded numerous times and that FEMA had paid out 3 claims and the maximum amount of money for our property. Because the agent and Alexander Realty did not do due justice and research the property, not only are we out the cost of the home ($245,000) we are out THOUSANDS of dollars in damages from the flood (lost floors, walls, kitchen cabinets, lawn equipment, furniture, appliances, etc.) and THOUSANDS of dollars from undisclosed (and known about plumbing issues) and hundreds of dollars to treat MASSIVE amounts of mold in the home due to all of the flooding. Had we known about the history of the home we would have NEVER purchased it. Now we are stuck with a property that we will never get what we bought if for because we are honest people and we would DISCLOSE these issues. We are stuck in a home that will continuously flood. We DO NOT have money for constant repairs!! The seller, the realtor and Alexander Realty screwed my family over in the most horrible way!!!! Even more, because they did not do their JOB and research a home that they represented, they put my children, fiancee and myself in serious harms way because of the MASSIVE amounts of mold. DO NOT USE ALEXANDER REALTY!!!!!! MAKE SURE YOUR AGENTS WORK FOR YOU!!! MAKE SURE THEY DO THEIR JOB!!!! Don't suffer like we are!!!!!!!!!!!!

    I just got this posted on my FB page. "Our REALTOR was Beth Burton. This lady went above and…read morebeyond for us. Helped us get into a house. Referred us to a lender and thanks to her and the lender we got into a home quickly. Listen to everything she tells you. Ryan Balaski" He and his wife and family were great to work with. Thanks for the review Ryan.

    Helix Realty - Kitchen in Lafayette Square  at Ten on Park

    Helix Realty

    (18 reviews)

    Academy

    I'm surprised to see all of the positive reviews here as my experience with Helix is nothing like…read moreit. Amy, the owner of Helix, is a terrible person. I have observed her, on multiple occasions, being rude, pushy, unprofessional, lying (to favor herself, at times even against her own staff), ageist, sexist, and racist. I have witnessed her making remarks that are discriminating against my coworkers before, for age and color of their skin. The staff and maintenance team are nice and I've had no issues there. They are actually pretty receptive and kind. The issue is Amy, and since she's the owner, who rules with an iron fist, everyone looks at her for answers and she has all final says. Therefore, even if you get a positive staff member at first- if Amy comes into it and is cranky, annoyed, or just doesn't like you - watch out. My impression is this company does okay in St. Louis because St. Louis doesn't have a big enough market, so people will take what they can get. The property's are "good enough"- although please note, Helix will cut corners on cost whenever possible. It's about the last buck for them and not about a joint investment in their leasers, properties, and profit.

    We moved from out of state, so we were worried about finding a nice place with good management…read more When I initially emailed with questions about the apartment, I received a reply from Kevin just a couple minutes later. He was extremely prompt in communicating with me and getting me the information I needed. We are living in the Soho Lofts building and we love it here!!! It is quiet, clean, safe, and it is obvious that management cares a lot about the tenants.

    Klmr Properties - Kitchen at Parkdale 24

    Klmr Properties

    (5 reviews)

    I was a long time resident at Oxford Manor. I found the high end apartment and surrounding ideal…read morefor my living and personal needs. The apartment is in an exceptional neighborhood, with easy access to Forest Park via the beautiful Wydown corridor as well as a close walk to restaurants, cleaners and a Starbucks. The folks in the neighborhood significantly enhanced the community feel with friendly reach outs while walking their dogs or just strolling in the tree lined streets. Also, as a frequent traveler, I was very pleased with the easy access to the airport from it quaint Clayton location. I found the Landlord Larry to be quite attentive to the lease holder needs and always concerned about the well being of the property, both in and around the the apartments. Any repairs or needs were promptly addressed. He even added items (e.g. power outlets and bike racks) without requests, just because he saw the needs of his tenants. The building has a wonderful Tudor exterior with six apartments. It also has easy access to the upper floors by a an elevator, but also has a period staircase that complements the Tudor architecture. I found the community rooftop very peaceful and inviting. The all granite counter tops in the kitchen and bathrooms, the beautiful stone showers along with high end appliances also added to the luxury feel of the apartment and complex. Oxford manor was perfect for me, and I couldn't have been more pleased with my time there and the support of the landlord and his commitment to the comfort of the tenants and the care taking of the apartments. Highly recommend.

    I was attempting to inquire about property management for my investment homes. I told Larry I was…read morefrom California and before I could finish my statement he said, "we are all right " and hung up. I attempted to call back unsure what just occurred, and he screened my call. Terrible customer service, rude, and unprofessional.

    Reconnect Realty

    Reconnect Realty

    (21 reviews)

    Holly Hills

    Desperate people do desperate things. Because my previous landlord decided to sell the home I was…read moreoccupying with only a 30 day notice, I had to quickly find an apartment that allowed a 70lb dog. This is when I met Steve, the owner of Reconnect Realty. I have a mice infestation and Reconnect refuses to properly address the issue. TIMELINE 7/2: Reconnect was notified via email of 3 different mice sightings in less than 24 hours. 7/3: Reconnect notified me that someone would be out. They set up 2 glue traps and poison in the apartment and in the basement. 7/4: Reconnect was notified that a mouse was in a glue trap. Reconnect responded that they would bring more traps, but never showed. Additionally, Reconnect was notified of an area of drywall in the pantry that had been chewed by the mice. 7/5: Reconnect notified me that they would be out that day. Maintenance (Christine) brought more traps, explained to me where they were in the house and basement. She has been the most helpful throughout the process, explaining everything she knew about mice. 7/7: Reconnect was notified of another mouse in a trap. 7/8: Reconnect was notified of 2 more mice that were caught, with 1 being in the shower with me. Current total: 4. Reconnect was made aware the problem was growing in severity. They refused to respond to the question about the escalation policy and did not respond to the prior three (3) attempts of communication. Reconnect notified me that they will be showing my apartment on 7/11 to potential renters. Side note: The week of prior to the infestation, I had expressed concern about their policy to show apartments for 60 days prior to moving out. I bought a home and will be out 30 days earlier than the lease date and asked that they wait to show the apartment due to safety and security concerns; they refused, citing the need to market the apartment, reminding me that I signed in agreement to this in the lease. 7/9: Another mouse was discovered in a glue trap. It was discovered that the mice chewed a hole in the bathroom near the seal of the tub and an additional place between the vanity and the baseboard. It was also discovered that the mice had taken up residence in the back of the fridge with a stockpile of dog food and random items, creating a fire hazard. Due to the growing safety issues, I attempted to notify Reconnect in person, but was told Steve didn't have time. After pressing, Reconnect reached out via text to schedule a sit down meeting with Steve at 1pm on 7/10. When alerting each of my neighbors of the mice infestation, I learned from the upstairs neighbor that they had bedbugs. Reconnect was immediately made aware of this situation. Reconnect is in breach of the lease agreement due to a failure to maintain a safe living environment. The city was notified, and a complaint was filed. The city will schedule an inspection to investigate the occupancy status. This is currently pending. Reconnect received a courtesy email to let them know of the city inspection. Reconnect notified me of another showing of my apartment on 7/12. 7/10: Received communication from Reconnect in response to the breach of the lease. Verbatim response, "At this time I am not aware of any habitability issues that have not been addressed. Can you reply with what you think the habitability issues are?" Reconnect is ignoring all of the safety issues and refusing to address them. I cancelled the meeting at 1pm and requested communication be only in written form as this will lead to legal action if not addressed. Signs were created and hung in my unit reading, "This unit is infested with mice. The upstairs unit has bedbugs." Concerned neighbors contacted Reconnect in response of the signs. Steve told the neighbors that I was lying because I was angry that they were showing the apartment. The neighbor said Steve told her, "If you find out she is lying, let me know." STL Pest Control estimated it would cost $95-$165 to remedy the problem. Reconnect was notified of this estimate. Reconnect notified me at 9:30pm that there would be a building inspection from 3-5pm on 7/11. 7/11: Reconnect completed the inspection of my unit and the building, only addressing the concern of bedbugs. When asked about the mice issue, Steve refused to respond. Additionally, I asked if he was going to continue to tell other tenants that I was lying. He told me he would not address this at this time due to my hostility. Reconnect left me with another box of glue traps and poison. I also walked a Crew Leader through the apartment to show the damage caused by the mice and ask about a course of action. Reconnect notified me that upon visual inspection of the unit, there were no bedbugs found; however, to be sure, a pest control company would be out at 10:30 on 7/12 to confirm. 7/12 A certified bedbug specialist examined the property and determined there were no bedbugs. Removed portion of the sign re: bedbugs.

    I say this with one caveat - I have only been a Reconnect tenant for 2 weeks, at this point. That…read moresaid, Benjamin, David, and Steve at Reconnect Realty have been excellent to me, throughout my tenancy with them thus far. David made promises around certain things at the unit I chose to rent being handled by the time I moved in, and that has been done. His presentation of the units I was considering and respect for my comfort levels during a global pandemic were also impressive. He was also thorough in his explanation of the rental and move-in process, expectations around the sort of neighbors I would have (noise is never an issue, and that's part of their expectations - I love this), and even made sure to include my bearded dragon in the lease to ensure there are never any issues around its being here. While my interactions with Steve have been minimal and all business, his attention to detail and dedication to ensuring the terms of the lease are clearly understood prior to signing are greatly appreciated. I also had an incident with identity theft (completely unrelated) ON my moving day, and Steve worked with me regarding my checks for rent and deposit to guarantee I was able to resolve that issue comfortably. In addition, Steve would have aided in communication behind the scene with the actual property owner regarding the issue Benjamin helped resolve for me. Benjamin has been wonderful, as well. Benjamin has been my point of contact involving replacing the fridge which was present in the unit, when I moved in. I'll be honest, I was shocked to find my freezer to be borderline non-functional shortly after getting settled in here - meat wasn't freezing thoroughly, and my celebratory ice cream was more or less soup. That said, Benjamin spearheaded efforts to get it diagnosed within a couple of days, and I now have a new, working fridge and freezer (my ice cream is ice cream, again!). Again, I've only lived here a couple of weeks so far, and this process would have taken a number of steps to approve - they got it taken care of quite promptly, and I'm happy to have not lost any food to this issue. I cook on the daily, so this would have been a huge financial loss for me. I won't lie, I'm worried about all the negative I see on others' reviews - but, especially given that the circumstances leading to my move weren't ideal, and Reconnect's team have done nothing but impress me, thus far. This is especially welcome, given the state of the world in 2020, and my move taking place at the head of December (never fun). I'm hoping this positive relationship with my Leasor continues for the duration of my tenancy, as I have truly been nothing but impressed, thus far.

    Terra Properties - commercialrealestate - Updated May 2026

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