I say this with one caveat - I have only been a Reconnect tenant for 2 weeks, at this point. That…read moresaid, Benjamin, David, and Steve at Reconnect Realty have been excellent to me, throughout my tenancy with them thus far.
David made promises around certain things at the unit I chose to rent being handled by the time I moved in, and that has been done. His presentation of the units I was considering and respect for my comfort levels during a global pandemic were also impressive. He was also thorough in his explanation of the rental and move-in process, expectations around the sort of neighbors I would have (noise is never an issue, and that's part of their expectations - I love this), and even made sure to include my bearded dragon in the lease to ensure there are never any issues around its being here.
While my interactions with Steve have been minimal and all business, his attention to detail and dedication to ensuring the terms of the lease are clearly understood prior to signing are greatly appreciated. I also had an incident with identity theft (completely unrelated) ON my moving day, and Steve worked with me regarding my checks for rent and deposit to guarantee I was able to resolve that issue comfortably. In addition, Steve would have aided in communication behind the scene with the actual property owner regarding the issue Benjamin helped resolve for me.
Benjamin has been wonderful, as well. Benjamin has been my point of contact involving replacing the fridge which was present in the unit, when I moved in. I'll be honest, I was shocked to find my freezer to be borderline non-functional shortly after getting settled in here - meat wasn't freezing thoroughly, and my celebratory ice cream was more or less soup. That said, Benjamin spearheaded efforts to get it diagnosed within a couple of days, and I now have a new, working fridge and freezer (my ice cream is ice cream, again!). Again, I've only lived here a couple of weeks so far, and this process would have taken a number of steps to approve - they got it taken care of quite promptly, and I'm happy to have not lost any food to this issue. I cook on the daily, so this would have been a huge financial loss for me.
I won't lie, I'm worried about all the negative I see on others' reviews - but, especially given that the circumstances leading to my move weren't ideal, and Reconnect's team have done nothing but impress me, thus far. This is especially welcome, given the state of the world in 2020, and my move taking place at the head of December (never fun). I'm hoping this positive relationship with my Leasor continues for the duration of my tenancy, as I have truly been nothing but impressed, thus far.