This review is for Cesar who works in A/R and is an escrow coordinator. Although I cannot comment…read moreon others working in this community (if I did... This may not be a 4 star review) but I don't want to punish EVERYONE who works here so here it goes. My husband and I bought our home and discovered that this company was our management company for our community. We had numerous questions and Cesar was our first point of contact. Thank goodness (after reading some of these reviews...). Anywho, he is so professional and highly responsive and he goes above and beyond to try to help or point us in the right direction. Thank you Cesar for being so great!! It def helps cut down on some frustrations.

Poor service with slow or no responses and an attitude that says they really don't care. Their web…read moresite portal has to be the worst- outdated dinosaur style that's not inviting or user friendly. Terrible company

UPDATE: After speaking with Ahmad after my rant (see below) my refund check arrived in the mail in…read more4 days! Once we were able to talk and the realized the mix up, my problem was solved very quickly. Thank You to All at Diversified - they did a great job!! In JUNE 2016 I accidentally paid this company my HOA fee. My HOA has a very similar name and (I later found out) is in AZ. When I realized my error, I called right away and spoke to the admin. She took down all of my information and said AMHAD would call me back the next day. No call. I called back and she again said she would give him the info and I would receive a call back. Days later I called again as I had still not received a call. I again gave her the information: bank name, transaction date, amount, etc. STILL no call back! It is now SEPT 2016 and I have called back numerous times and STILL NOT had my payment refunded OR my call returned. This company is either a bunch of CROOKS or they have folded or been bought out. Either way, I feel like this was a simple error to fix and they are keeping my money intentionally. What a bunch of CROOKS!! If they are legit, then I feel sorry for the people who have them as their HOA! Now all I get when I call is a tape loop that takes me back to the same answering recording repeatedly and when I leave a message for AHMAD I still get no return call. I think I need to get in touch with the BBB in CA or an attorney. And all for a lousy $179.00 that they won't refund to me!!!!!

Happy birthday to the carport post that was hit one year ago, knocked off the bracket and split…read morecausing the whole carport to lean. They claim there's no neglect to this property but not fixing a heavily compromised carport post for a whole year sure isn't being attentive! I have tiles falling off my roof, still have rotted eves, a roof leak for over two years, and a stair railing that is mid repair since of August 2025.

We had an excellent experience with Jill, Savonah, and Robert at Keystone Pacific. They were…read moreprofessional, kind, responsive, and genuinely helpful throughout the entire process. They made everything easy to understand, answered our questions clearly, and helped us resolve our account, payment, and key-fob needs with patience and great customer service. Savonah was especially helpful with the replacement fob process, and the whole team made us feel supported rather than passed around. It is rare to receive service that is both efficient and warm, but Jill, Savonah, and Robert delivered exactly that. We truly appreciate their attention, professionalism, and willingness to help. Highly recommended.

I don't know what company is worse, pmp or keystone. Company hires incompetent employees who cannot…read moreread emails/comprehend issues. Company advises boards to hire incompetent companies to fix hoa responsible issue. Company ignores emails for months regarding community complaints, so much so that residents have to take matters into their own hands. Company issues newsletters or updates in community but only lists the don't and how now to break rules, instead of actual updates; pure lazy management. If Juliana Garcia is assigned to your community, might as well move or try to get your hoa to fire this company. Waste of time. Managers are operating with a pre-k level of intelligence. To update this review: Juliana Garcia illegal obtained photos of my interior unit through a contractor and personally is seeking violation notices fines etc against me through the HOA. Shame of a company and employees. These idiots really need a proper education. Cannot wait to pursue her, personally, and the company in court. To be clear Juliana as an employee represents keystone. HOAs and residents beware.

Brittney Macias has been helping our neighborhood with a noise issue, and she was great at helping…read moreour termite fumigation move forward. We truly appreciate her help. Thanks Brittney!!

We at Personal Touch Cleaning have had the pleasure of working with Kevin Miser and Action Property…read moreManagement for many years, and it has been an outstanding partnership. Kevin is a true professional who consistently demonstrates dedication, integrity, and a genuine commitment to the communities he serves. He is highly responsive, an excellent communicator, and always approaches challenges with a positive, solution-oriented mindset. As a vendor, we greatly appreciate Kevin's collaborative approach. He understands the importance of strong partnerships and works hard to ensure both the community and its service providers are set up for success. His communication is clear, expectations are well-defined, and he is always willing to work together to achieve the best possible outcome. The entire team at Action Property Management reflects the same level of professionalism and commitment to excellence. It is refreshing to work with a management company that values relationships, communication, and quality service as much as they do. We are grateful for the opportunity to work with Kevin and the Action team and highly recommend them to any community seeking exceptional property management services.

Friendly staff. Usually you'll speak to at least 2 people…read morebefore speaking to the rt one. Aside from that they are decent.

Our troubling experience can be summed up by the HOA's own written admission: punitive actions are…read moredriven by complaints--regardless of their accuracy--rather than by objective, measurable violations. This system rewards loud, unfounded accusations over truth and fairness. For context, my family and I are the kind of neighbors who give freely of our time--helping others move, giving rides, and responding in emergencies. We strive to be respectful, friendly, and conscientious in every interaction. We love this community--well, we used to. Recently, the HOA has treated us not as valued members of the community, but as offenders. Costly, punitive action was taken against us based on an embellished complaint, and our attempts to share our side have been dismissed. The "neighbors" behind the complaint never reached out to address the adults in our home, but they did harass my teenage daughter. And, rather than facilitating a collaborative solution, the HOA has targeted us and stonewalled our effort to communicate. Homeowners pay dues expecting consistency, respect, and excellent service. Instead, we have experienced the opposite: a community where members are valued inconsistently and fairness is optional.

If you are a Black woman, a Black family, or someone transferring from LA County, save yourself the…read morefrustration and know upfront: this program will do the absolute bare minimum for you, and even that will feel like pulling teeth. I had my FSS case transferred out here from LA County. HACLA sent my FSS case over. It was confirmed. And yet these people had the audacity to lie to my face and claim my case wasn't even in their system. That is not incompetence, that is a choice. There are virtually no resources made available to people coming from LA County. No guidance, no referrals, no real support just the runaround. Every step of trying to receive the help I am legally entitled to has been a fight. A constant, exhausting, demoralizing fight. I have watched how differently things operate for others. If you are white or of Asian descent, you will be directed to the right channels, connected to resources, and treated like your case matters. Being Black in Irvine, being Black in Orange County, isa different experience entirely. The disparity is not subtle. It is glaring, and it is real, and it is racism. To the staff who have deliberately stalled, lied, and looked the other way: I see you. I have documentation. And I will keep fighting regardless. May your pillow never be cold at night.

Today I come to the office ask some form for my house , The lady help me ! She is supper nice !…read moreThat is a good pp work for government

Jose was awesome! I had a slight hiccup with my electric when we change with Allview Real Estate…read moreand he was able to help clear up the issue with very minimal assistance from me. Thank you Jose and the team at Allview! Also big shoutout to Mark Dasher and Henry Moragau for getting the ball rolling when this first happened.

We recently used all view for a home. We just leased in Newport Beach.. the process from beginning…read moreto end was outstanding, easy, smooth and painless. The Allview team was flexible and helped us put everything together quickly to get a quick approval. Martha and Macy were outstanding to work with! Highly recommend

I moved into Herritage at Cadence a little over 2 Years ago…read more I love my neighbors the community and especially Donna who works the front Reception area at our clubhouse. Donna, always has a smile on her face and is so helpful. When ever I have a question about Events or just basic things going on in my neighborhood, she takes the time to explain or leads me in the right contacts. I definitely would say Donna is an asset to our community and I'm so happy she is here. Thank you for all you do Michele

I have repeatedly reported a roof leak affecting my unit and have sent multiple emails requesting…read moreassistance and updates. To date, I have received no response regarding the status of repairs. The ongoing leak has caused significant concern and frustration. Residents deserve timely communication and prompt action when issues affecting their homes are reported. They don't care just money hungry another HOA management company!!

Had the opportunity to work with Sarah Ryan on a few projects in the last ast year and was very…read moreimpressed with her professionalism and how much she cares for her properties. One in particular had a board that needed more attention than usual and she always made it a point to be available or respond in a timely manner.

The worst property management company ever! Our community starting using them in 2021 and we have…read morehave 4 managers within the first 6 months. The corporate office is located in Texas they are a huge company that doesn't answer the phone or respond to the homeowners. They are sneaky with billing you for work not approved. They didn't pay are utility bills for four months and said it was are fault Candra who isn't our community manager, always get involved and she is not nice. Do not use this company

I just want to thank Kiele Judd at PMP Management for helping us finally resolve a parking issue…read morethat had been dragging on for weeks. We had been stuck going in circles and getting nowhere, but once Kiele got involved, the problem was completely resolved in less than a day. She was professional, patient, and most importantly, she actually listened and understood what was going on. We're truly thankful for her help Kiele turned a long, stressful situation into a simple, positive experience. So thank you very much for everything and being so understanding.

This HOA management company demonstrated an unacceptable level of unprofessionalism during a recent…read moremaintenance issue involving my tenant's balcony railing. My tenant received less than 12 hours' notice, delivered as nothing more than a handwritten note left the night before -- no official communication, no timeline, and no clarification about whether anyone intended to enter her unit. As a landlord, I am legally required to provide proper written notice before anyone enters or disrupts a tenant's home. Instead of acknowledging this basic legal reality, the HOA responded to my request for clarification with a passive-aggressive message implying that I should be "more compliant" and "grateful." To be clear: I did not object to the maintenance. I objected to the complete lack of proper notice. I objected to being expected to guess whether interior access was required. I objected to being lectured for asking for the information I am legally obligated to provide. A competent management company should understand notice requirements, communicate clearly, and provide accurate information so owners can comply with the law. Instead, this company chose to deflect responsibility and blame the homeowner for their own failure to follow basic procedure. If you expect professionalism, transparency, or even the bare minimum of organized communication, this is not the management company you want overseeing your community. I have had nothing but problems with this group since they signed on. I just got done fighting late charges because their accounting system couldn't seem to process my payment on time and now I have unprofessional maintenance emails being sent to me. Avoid.