Overall, our move-in experience was good. I would like to…read morethank Greg -- he has been very responsive and efficient every time I reached out with questions. And thank you as well to Technician Ben -- his maintenance skills and help have been very valuable. Please keep your great service, thanks. Grace

I truly appreciate everything Progressive Property Management has done. They have been very…read moreattentive to any needs I've had, and anytime I call, they respond quickly and are always helpful. I especially appreciated Kensi reaching out to me at my midway point just to make sure I was happy and satisfied. That kind of attention and care means a lot as a renter and is greatly appreciated and let know that they value as tenant.This has been the best property management experience I've had. Highly recommend!

This company is a joke. They "manage" this apt complex (Mediterranean Apts) but can't fix the…read moreongoing issues. BIG PROBLEM here for years is no water because of piping issues. Every single month the water is turned off. I have placed tickets for maintenance since 2022 because there has been this very bad odor coming from the pipes and under our stairs, which leaves us smelling human feces and dead animal throughout the morning and night! Maintenance will come in to check it out and say there is a dead animal under our apt. How many dead animals is there going to be?! It leaves our home and furniture smelling like literal shit! I also placed tickets for our peeling floor, last year there was an over flow in our kitchen sink that lead to the living room, it caused the vinyl flooring to lift. Now we have cuts all over our feet because of the sharp vinyl corners. They still haven't fixed it. Molding on our bathroom walls keeps coming back because the fan doesn't work.

They also quit serving our building without resolving any issues. Not only did they come in and…read morecomplete absolutely nothing for our complex during their time here, the HOA fees were raised with nothing to show. Stay away from these scammers.

I've lived in a WG-managed property for over 6 years and have had a great experience. Maintenance…read morerequests are always handled quickly, and the online portal makes it super easy to pay rent and submit issues. Their rates have also been very reasonable compared to others in the area. Overall, I've been really happy with the service and would definitely recommend WG to other renters.

I've been working with White Glove Property Management to manage my rental and it's been a very…read moresolid experience. Communication is consistent, they handle issues quickly, and I feel like the property is being looked after--not ignored. They pretty much handle everything and provide good updates, which has made the whole process a lot less stressful for me. They also did a great job with tenant placement -- I've only had the one tenant, but they've been long-term, which says a lot. The online portal is easy to use and makes it simple to stay on top of everything. I'd definitely recommend them if you're looking for a responsive, professional property management company.

I recently had a problem with my HOA dues. And after speaking to a very kind, rep. my problem was…read moresolved within minutes with great satisfaction. Mr. Ron E. instructed me via telephone on how to solve the said problem with ease. Ron E. is professional as well as curious, and knowledgeable. I am very happy with his service. I am giving this experience a 5 star rating. Thank you, Ron E.

I live in a Condo Project that toes the line with becoming Non-QM loan, cash only (meaning they…read morecan't qualify for traditional loans that the average American typically applies for). David and Ron with Assembly are two of the most dedicated managers I have met in LA. My family is no stranger to property owning; we understand "the good and the bad and the nightmares" of owning properties, HOA boards, and management companies. I had a pipe burst in my master bedroom, and David oversaw the remediation "by the book". It was timely, met the various benchmarks to avoid potential litigation, and was well within an acceptable time vs cost comparison, for the scope of work. Although I STILL currently have no ceiling in my second bedroom (due to a secondary issue/active roof leak), David and Ron are working tirelessly with my HOA Board and their requested vendors to resolve the issues as "cheaply" as possible for the Board. Timely and efficient might not be in my HOA Board's vocabulary when "cheap" is the priority, but I know that Ron and David have the heart and dedication to resolve issues in an equitable, fair, and efficient way. Thirty days and counting without a ceiling and active roof leaks might be my HOA Board member's "normal," but David and Ron manage that expectation with professionalism. David and Ron prioritize people, owners, and their overall investment from a big-picture POV, and that is what you want in a manager and management company. David and Ron are the first point of contact for a plethora of problems that arise daily for people just simply living their lives, and who need help getting back to their "normal". David and Ron's temperament puts them on par with sainthood. They are two of the best. Customer service is not lost with David and Ron. I hope they never leave Assembly or change condo assignments. They are a great asset to Assembly, and Assembly Management is fantastic.

Our troubling experience can be summed up by the HOA's own written admission: punitive actions are…read moredriven by complaints--regardless of their accuracy--rather than by objective, measurable violations. This system rewards loud, unfounded accusations over truth and fairness. For context, my family and I are the kind of neighbors who give freely of our time--helping others move, giving rides, and responding in emergencies. We strive to be respectful, friendly, and conscientious in every interaction. We love this community--well, we used to. Recently, the HOA has treated us not as valued members of the community, but as offenders. Costly, punitive action was taken against us based on an embellished complaint, and our attempts to share our side have been dismissed. The "neighbors" behind the complaint never reached out to address the adults in our home, but they did harass my teenage daughter. And, rather than facilitating a collaborative solution, the HOA has targeted us and stonewalled our effort to communicate. Homeowners pay dues expecting consistency, respect, and excellent service. Instead, we have experienced the opposite: a community where members are valued inconsistently and fairness is optional.

The Woodbridge Village Association (WVA) is a private homeowners association and master-planned…read morecommunity located in the City of Irvine, California. There are over 9,600 homes within Woodbridge, for an overall population of approximately 30,000 residents. The Association has been in existence since 1976 as a mutual benefit, non-profit corporation. The community was developed by the Irvine Company but is a separate entity and is not controlled by the developer.

I've been a tenant in one of AllView's properties for around three years, and the property managers…read moreand landlords, Mark & Andy, and Michelle & Marshall, have been wonderful. Their response times to maintenance requests and overall customer service have always been excellent. After several stable years, we recently experienced a number of condo issues following the rainy season. Every issue was handled compassionately and as promptly as possible. After submitting multiple maintenance requests (right before the end of business hours), we were contacted the same day and again the following day to schedule repairs. Since then, they've arranged for construction workers to repair a leak in the staircase ceiling, ant control services, a termite inspection for worn wood in our garage, and are currently scheduling the replacement of an outdated dishwasher with a brand-new one. Not only that, but every contractor they've sent for repairs in our condo have been very considerate and professional. When working on our roof, the crew explained the whole process beforehand, sealed off our entire staircase, and answered questions even on their breaks (not to mention they were understanding and warm towards my very confused ESA dog). The ant/pest control worker shared he's personally sprayed the landlord's home in the past, which gave me great peace of mind knowing that AllView only hires people they trust to work on the properties they themselves habituate. The termite inspection was quick and efficient. I appreciated the worker's professionalism as I noticed he immediately covered his shoes with plastic before entering to avoid tracking in mud or chemicals, which was thorough and kind of him. The two property managers who have stood out most during my time here, Andy and Mark, have always maintained clear and consistent communication regarding concerns, scheduling, and next steps, especially now as we move forward with termite treatment in the garage and the dishwasher replacement. I'd also like to add for any prospective renters: although our unit is under rent control, the landlords have always chosen minimal increases rather than the maximum allowed at lease renewal. In other words, these are genuinely good people. If you respect and take care of their property, they will absolutely take care of you.

This is not for WORKING PROFESSIONALS!! You will be…read moremiserable in their properties. NOT SAFE, NOT PROFESSIONAL, AND NOT WORTH THE RISK I truly tried everything to resolve the issues I experienced with this property, but the management company refused to take responsibility for extremely serious safety problems. From the first day, my apartment had plumbing issues and a strong odor. I emailed repeatedly, but no one ever came to inspect. eventually contacted the gas company, and they found an active gas leak coming from the stove--a stove owned and maintained by the complex. I had been unknowingly exposed for weeks. The storage area directly beneath my anartmant apartment was packed floor-to-ceiling with hazardous chemicals, paint buckets, clutter, and materials, which only worsened the smell. Even with photos and written complaints, management did nothing. (Attached pictures) Despite the uninhabitable conditions and their negligence, they kept my deposit and even sent me to collections. I filed a BBB complaint and attempted to work out a solution multiple times, but they refused to act responsibly. I'm now considering small claims court for personal injury related to the prolonged gas exposure. I also want the property owners, Linda and James Reitch, to know how poorly their management company is representing and maintaining their property. I will be forwarding all documentation to their Trustee through proper channels. To make matters worse, the application process was extremely intrusive. I have a high credit score and a stable job, yet they demanded a very high deposit AND required third-party access to my bank account. With such strict requirements before move-in, l expected much better safety, maintenance, and professionalism afterward. Based on my experience, I cannot recommend living in any property managed by this company" Daniel, I am responding with documented facts and dates. I moved in the first week of August. From the start, the bathtub had issues that worsened quickly and became unusable. I submitted a formal work order on August 30, only weeks after moving in. On September 13, I emailed and submitted a work order reporting persistent fumes/odors in the unit. No one was sent to inspect. After continued inaction, I contacted SoCalGas myself on September 25 because the odor persisted. They confirmed and repaired an active gas leak from the stove, which is owned and maintained by the property. While it was fixed the same day once SoCalGas was involved, this occurred only because I escalated it after management failed to respond. Had I not done so, I would have continued to be exposed. I was also charged for a bathroom screen that was missing at move-in. I have the original email and ticket number requesting installation. The ticket was closed without the screen ever being installed, yet your BBB response incorrectly states I owed for it. I raised safety concerns about the garage beneath my unit being used for non-residential purposes. After reporting this, tenants were informed of my complaint, which led to hostility and caused me to feel unsafe. I did not leave "simply to break a lease." I vacated due to unresolved habitability and safety issues after repeated attempts to resolve them in good faith. All of this is documented through emails, work orders, third-party findings, and video evidence. I stand by my review.

I've had a great experience working with the team at Allstate over the last 2.5 years! As a board…read moremember for multiple properties over the years, I have interacted with different property management teams over the years, and Allstate's level of professionalism and consistency really stands out. They help answer questions, provide guidance, and ensure timely and professional handling of all matters that present themselves. I recommend it for any community that needs management support!

We've had a great experience with the Allstate HOA Management. They're very easy to deal with, and…read moreeverything has been handled smoothly from start to finish. The team is friendly, responsive, and always willing to help with any questions.

I have been working with Legacy Property Management for about 1 year now as they have been helping…read moreto manage my condo rental. Overall, I have been extremely happy with the service they have provided. Truthfully, I had never rented my home before and was unsure what would be required or involved. Luckily, Legacy Property Management came thru in every way and has made the entire process seamless for me. My initial contact with Legacy Property Management started with Steve coming out to my property to personally discuss my needs regarding my home that I wanted to rent out. He was super helpful and answered all my questions as well as walked me thru the entire rental process. LPM was the only management company that offered to meet in person as the rest that I had called wanted to give me "estimates" over the phone without having ever seen my home. Steve was very personable and was someone I felt comfortable chatting with. Afterward, I've been very fortunate to work directly with Wayne who has been fantastic. He is a professional and very knowledgeable and you can tell he has many years experience in this industry. He promptly answers my email concerns / questions. He has been on top of my tenants requests and reaches out to me when only absolutely necessary. Otherwise the entire process has been hands off which is exactly what I wanted. Now that the 1st year is almost done, he's been proactive on the renewal process and provided his professional recommendation on next steps. Also I have to add that Wayne made the tax season easy for me and provided all the necessary documents promptly. I highly recommend Legacy Property Management to manage your home rental. I definitely stand by my 5 star rating.

Really great experience working with this property management company. They helped get my property…read moreready for rent and were super helpful throughout the process. They coordinated with vendors, organized the work, and even got great value on the price paid for the services. Made everything much smoother. Highly recommend.

Major improvement since the place started. The best way to reach management is on their Facebook…read morepage- and also using messenger.

Lived here for 3 years. The complex is kept in great shape by a team of 3 full time janitors…read more Everything is cleaned and maintained very well. Some times people can get noisy but if you talk to them or call security it will be taken care of. Overall its great.

Great place to live. I would say to those that are looking for a home in any HOA, do your homework…read more No, you can not paint your house any color. There are rules in every HOA that any current homeowner within Mission Viejo may not like since it is a planned community that is overseen by a Board of Directors and a Management Company. Ask questions of your real estate agent prior to moving in. Get a copy of those dreaded CC&R's. Current HOA assessment are exactly $444 per month for 2021. If you do not want to pay assessments in any HOA, do not move to one. Simply put, stay away and live were you live now. This is a 55+ community and many individuals are retired and many still work. It is true that amenities have been restricted under the State mandated Covid-19 guidelines. One can still play tennis, paddle tennis, bocce ball, pickle ball and practice your short golf game. Pool 1 is open with Covid-19 social distancing. Indoor activities very as the State and the County go in and out of those color tiers. As I stated, this is a wonderful place to live. Be safe and enjoy life.

This is not about the homeowner's association, rather this is about the rudeness of the guard staff…read moreI encountered. I was a guest who was going to pick up an item from a resident of this neighborhood. I had just come from work wearing scrubs and drove there for a quick pick up. I was told prior to driving there that the resident had given my name at the guard house so that I may enter the community. When I drove to the guard house, this old white blonde lady guard comes up to me and immediately says my name is not on the list even before she had asked me my name. She looks at my outfit and condescendly asks if im a caregiver, I said no and that I was just here to pick up an item. She then attempted to contact the resident twice to no avail. I understand if maybe the resident did not give my name to the guard. I tried to ask if she can try checking again and giving her my full name or any iteration of my name (perhaps it was written wrong), however there was a car behind me and she said in a loud and annoyed voice that she has to check again. I then just declined my intent to enter, I said I will just go away instead. Again I understand if there was miscommunication and my name was not given, however the rude attitude was unnecessary. I felt like I was judged for my outfit, or perhaps discriminated becayse of the color of my skin. Maybe if I had gone to visit wearing plain clothes, she might have treated a me as a guest a little better. Who knows? I did not bother to come back. My dignity is not worth going back to this place. They are definitely secured by keeping people out. Staff could use some work in respect or attitude adjustment. I would have gladly went away from the start if my name was indeed not on the list, I just did not need to be judged in such a manner.