Called in to get a free consultation regarding a property that I just rented out recently, and…read morediscovered mold within the insulation, and I didn't want to scare away my tenants. This is a new experience for me, and I had no idea what I should do. I looked it up on Google, and this was the first company that came up. I spoke with a woman named Luisa. She explained the process to me very thoroughly and was super patient in answering all my questions. I did not end up going through with setting up an inspection. I wanted to get a second opinion before moving forward, but she definitely took care of my needy questions and set my heart at ease. I was freaking out, and she was super helpful and polite. Not sure if she will be expecting this, but I definitely recommend the consultation if she's on the call!

***UPDATE as of 7/13/26 10 DAYS+ $0 has been received from this company. I thought I would update…read moremy review due to company's response on this post. The company has since came out to fix part of the damage that they caused. We have since worked with another vendor through our home insurance to find that actual leak which was within the shower. The water damage cause has been shown to us and proved through reading with a meter and pictures have been provided where the water is leaking down along our tub out to the specific area of the carpet in our room. It is further confirmed that rainbow restoration immediately assumed the leak was in the wall adjacent to the Carpet. That is when they hammered into the 2 x 4 to check for moisture and punctured that pipe. The water continued to leak after they fixed the damage they caused which led us to finding the actual leak through a very thorough assessment by another company. I will not be changing my review. Unfortunately, through the very poor assessment and not checking that the leak had resolved. We had to move forward with having our Carpet and baseboards fully replaced only to find out that they had only fixed a leak that they created and not the source of the moisture. The source of the moisture runs from the shower throughout the enclosure down the tub line directly to the spot that they took out a chunk of my wall, where we also had to have drywall repaired. Please consider this company and standby during visits to the home. The tech that assisted us was of great integrity and very apologetic for this mistake. It was the management who tried to blame us and say they must have punctured a very rare part of the pipe and made a previous issue larger. We have since proven that to be a lie. *** we also never asked for reimbursement for mold, remediation or anything like that. We asked for reimbursement for displacing our family during Father's Day weekend due to negligence. We did not have a leak issue where we had to move out of the home and shut off the water prior to being serviced by your company. We are actually still dealing with the issue and the leak and the water does not need to be shut off we just do not need to run that shower to stop the water from running. We asked the company to make things right. We ask them to pay for the cost of displacing our family for multiple days into a hotel, the cost of repairing the drywall that they damaged and the pipe that they damaged. We had no issues addressing a moisture situation that was not caused by their company. Please let me know if there is anyone who can get in touch within this company. We have since been displaced from our home after having a tech come out and are in a hotel. Our dog has been in 100 degree weather and the GM first refused ownership when even the tech apologized for the mistake of damaging a pipe and water spewing out. He then reached out appearing to attempt to rectify only to not respond for another night. Please reach out to me if you're in management in Rainbow Restoration and are not Param. I would note the tech that came out was honest, kind, and accepting full responsibility. Erik also came and was very helpful and understood the tech made an error. During Param's conversation on the phone with me he admitted this is rare and he should've went into a 2x4. Our homeowners insurance sent out a plumber to review who said the fracture on the pipe was not companies response on this post to wear in tear but deliberate puncture by force. Everyone is in agreement the tech made a mistake. However, Param is unwilling to accept this is a separate issue from the preexisting issue we called about. The house was not unlivable and we were not displaced prior to working with Rainbow Restoration. The plumber Param sent to my house stated he couldn't find another leak so the tech "probably" punctured the same exact (rare) pipe in the same exact spot there was a leak cause water to spew out and create an emergency situation. We are only seeking for the company to rectify the new problem they have created so our family can move back into our home.

WARNING!!!!!! USE ANYBODY ELSE OTHER THAN THIS COMPANY (Servpro). I had a leak in my house behind…read morea wall that ended up having mold present as well. I called Servpro and had them come look. I was mislead by two of the technicians about services provided. My insurance company denied the claim and I was told to hold on for a couple days and try and fight the insurance company. That led to the equipment from Servpro to stay in my house an extra day and a half after they knew my insurance wasn't going to cover the damage. I was never left any paperwork or receipt about the job. I was told there would be no charges if the insurance doesn't cover it. That was lie. I was shocked to receive an invoice for over $3000. When disputed they dropped the price minimally. The second technician came to retrieve the equipment and stated " I need to pick this equipment before they start charging you ". Another lie. Needless to say, find anyone else to help you when in need because they don't care.

we Where flooded out by a burst appliance. Servpro team came in lead by Alan Sergent. they Where…read moreprofessional and timely, they did the mitigation, the team that did this was top of the line as was the demolition team and the rebuild team, upper management help us deal with insurance issues all in all a very well done job, I'd recommend Servpro to anyone deal with this kind of disaster .

Servpro's team was a joy to work with. Excellent communication at every stage, and great at…read morecollaborating with our insurance adjuster on coverage before beginning each stage of the project. For the first stage of the project, which was an emergency flood in our garage, they arrived at lightning speed and got things under control immediately. Outstanding work and customer service.

I'm so grateful for the amazing service we received. Dealing with water damage is overwhelming, but…read moretheir team made everything so much easier. They were kind, responsive, and truly cared about helping us get our home back to normal. They kept us informed the whole time and went above and beyond to make sure everything was done properly. Thank you for your excellent work!

We had water damage that got into the studs and carpet. Tavi and Sebastian came out. Top quality…read moreamazing and caring work. This company is blessed to have such great and talented people working for them! If I could, I would give them a big raise! Great value, great young men!

I understand that we were given a quote before we received our services, but I don't know how this…read morecompany can sleep at night knowing they charged a new homeowners $1000 to replace a sprinkler system that itself was less than $100 for the part and it took two minutes to install and they charged us $1000. That's ridiculous. I will never use this company ever again and it is my fault that I didn't call around first because it was an emergency. They talked us into it. I hope they feel good knowing that they basically swindled us out of $1000. Since it was an emergency, we didn't argue the price but to watch him replace our sprinkler part within two minutes and charge us $1000 for it. I think that's honestly terrible for people to think that that's OK. Please use a different company. This company doesn't care about you.

This review is specifically for their remediation work as we used a different GC for the…read morereconstruction work. A 60 foot tree fell on our house NYE and the insurance company sent Paul Davis Restoration. I had low expectations for a franchise operation connected with insurance, but they were ABSOLUTELY WONDERFUL from start to finish. Nicole managed our claim and is kind, super responsive, and does a great job following up. Nate and Bobby are hard working, polite, cheerful young men who always wear shoe covers inside. After the initial demo, they returned and spent hours in the dark and rain at the start of another storm disconnecting the remains of our demolished pergola from the house so it wouldn't catch wind and rip off our living room wall. The insurance company's reconstruction estimates were ridiculously low, and with the owner Joseph's help, it went up by $45k (to where it should have been to begin with). The insurance company was a nightmare, and in the chaos and overwhelm, the staff at this Paul Davis truly sustained us. They are based out of Stockton, but cover the Sacramento Valley and into the Bay Area as well.

I contacted Paul Davis regarding water damage from a kitchen sink leak. As a first-time homeowner…read moredealing with a restoration claim, I had a lot of questions about the process. Unfortunately, communication from the project manager, Matt, was disappointing. When I asked him to explain what would happen next, he replied, "Sure," and then sat in silence until I asked if he was going to explain it right then. The explanation I eventually received felt rushed and incomplete, leaving me confused about who was responsible for fixing the plumbing leak versus the water damage restoration. And this was the same with every single question I asked. I understand now that restoration companies typically handle mitigation while a plumber and contractor handle the plumbing repair and reconstruction. However, that should have been clearly explained from the beginning. During a stressful situation, clear communication and professionalism are just as important as the restoration work itself. Unfortunately, that wasn't my experience with "project manager" Matt.

As homeowners, we had never experienced any kind of disaster or major repair before, so when a line…read moreto our toilet broke and flooded our home, we were absolutely devastated. We did not even know where to start because there were so many problems happening all at once. Thankfully, our insurance sent Eagle Restoration to our home, and honestly, it was the best thing that could have happened in such a stressful situation. Roman was a light in a very dark tunnel. From the moment he arrived, he explained everything from start to finish in a way that was comforting, relatable, and easy to understand. My husband and I had no idea how much damage water could actually cause. We spent all of Sunday using every towel and blanket we owned and repeatedly emptying our carpet cleaner because we thought we had gotten the house back into decent shape. We were completely wrong. We had no idea how instantly and thoroughly water soaks into laminate flooring, baseboards, cabinets, and even walls. Roman, Ricky, and Rafael came in and got straight to work. Within just a couple of hours, they had the flooring, baseboards, bottoms of the cabinets, and damaged sections of the walls removed. They moved everything for us and somehow made an overwhelming situation look easy. What stood out most was the customer service. Roman explained every next step to us, even the parts outside of his specific job, and reassured us so much that for the first time since the flood happened, we stopped panicking. That level of care and communication means everything when your home feels upside down. Amazing customer service, fast response time, and quality work. We are so grateful for Eagle Restoration and their entire team.

We had a leak from a cracked pipe inside the wall that had likely been leaking for about a week…read morebefore we discovered it. By the time we noticed it, there was a noticeable odor, and we were concerned that mold could eventually develop. Roman arrived exactly on time for the scheduled appointment and quickly set up the drying equipment in a professional manner. After the dehumidifiers and air movers had been running for two days, Roman returned as scheduled and thoroughly checked the walls. He confirmed that everything was completely dry. Roman was professional, knowledgeable, and efficient throughout the entire process. The work was completed smoothly, and every appointment was kept on time. I would definitely recommend Eagle Restoration to anyone needing water damage mitigation and restoration services.

We had a water leak in our kitchen and we contacted Service Master. I explained all the details…read moreabout what happened and I was told that someone would contact me shortly. And I received a call from Dinesh very quickly. He told me not to worry and he'll be there soon. He came and inspected the leak. It was a lot of work removing the kitchen cabinets and the granite. He and his team did a very professional job. I highly recommend Service Master Restoration and thanks to Sharon, who took care of all paperwork. My kitchen looks brand new. I'm very happy. Happy customer!

From the owner: Has your home or business experienced damages? If it is from a fire, flood, or smoke, then it's…read morecrucial that you get the restoration services you need to get back to normal. ServiceMaster Restore offers 24/7 disaster restoration services that will make your home or business whole again. Our restoration company is backed by a national franchise network with over 65 years of experience. We are committed to delivering total customer satisfaction. We offer everything from weather damage restoration to fire and smoke damage repairs to mold remediation. No matter when disaster strikes, ServiceMaster Restore is a restoration company that will be there, day or night. Our company is available 24/7 for emergency restoration services near you.

Had some water damage from an upstairs bathroom down to my garage and called Service Master…read more Chris Garcia was my project manager and super satisfied with the water mitigation process. He was generous enough to start setting up fans before confirming to work with them and was very informative and communicative throughout the whole water mitigation process. Always showed up on time and was responsive to any questions I had. Him and his crew were awesome during the demo portion. Put floor and wall protection down and cleaned up after the job was done. Highly recommend Chris and his team to help you out. Very professional and glad It was a good and smooth process coming from horrible situation with water damage. Chris completed his job but the overall job isn't fully complete. Still have to work with them for the rebuild and hope the process continues to be smooth and effortless.

My kitchen pipe broke and water was seeping up through my floorboards. They came out the same day I…read morecalled and provided fans and dehumidifier. They were informative and made me feel assured in their processes. The communication was great from my 1st call with Brian, and continued contact with Jose. During the water mitigation, Jose never made me feel like I was a bother or asking too many questions. He and Miguel did a great job on the demo. They were conscientious & did a great job in preserving my countertops and keeping my home clean. I hope I this does not happen to me again but if it does, they will be my first call.