Elmer had the worst customer service couldn't answer any of my questions was extremely rude. I really don't understand why they hire people like this. Please hire better. Would not recommend Terminix to anybody. read more

Great employees, Lee Kostelah, Eddie Vargas, Luis Rodrigues, major rodent damages corrected, bugs are under control. I live in the desert and the rodents got into my garage followed by snakes getting in to get the rodents. Feeling safe again in my home. Thank you to the great job done by the above listed team!! read more

Hey! Jay and Angel came by and did our annual termite inspection. Very friendly and helpful. They explained the process and even cleaned up any dust from normal inspection process. Thanks Guys!! read more

This company deserves no stars as their service is non existent. Their rodent man Eddy is grossly incompetent. we just had our 4th no show by rodent man. I guess that this clown is their only employe, which is a waste of space. it makes since why their ratings are so poor. read more

This goes back to almost a year. After repeated requests for a refund and constant referrals to the local office, no one has ever reached out to me. I used to use this business for my home in the Coachella Valley. And my neighbors up here In Big Bear decided to try and use them. The representative for them showed up, did a thorough examination of the property sprayed, checked out what was the issue and wipd down all their cobwebs, etc. etc. And for me, they sent out someone who did not even deal with pest control. He dealt with termite renovations. So he filled a little half jug of water with some pesticide and sprayed my property without even addressing the greater issue as to where they are entering the house. So needless to say, the aunt situation reoccurred within a day. And I mean, reoccurred. I mean it was widespread throughout my kitchen, my bedroom, everywhere. So I called them back and said hey I need some help and the response was well, we will get somebody out there next week. Well needless to say I was more than disappointed. I mean, I could have spent a fair amount of money and spread insecticide throughout the property and around the property and done all that stuff, but that would not have solved the problem. So after researching on my own and finding some solutions, I have been able to handle it on my own. I have sealed up cracks and found a legitimate company that offers legitimate sprays and I am doing fine. I have two requestsed attempts to ask for a reimbursement. I have received nothing and no comments from the local office. So would I refer these people? Absolutely not! I think they are the most worthless company on the face of the planet! If you want legitimate pest control check out these folks. I have been thoroughly pleased. And great customer support. And super easy to do your own. And far less expensive. https://diypestcontrol.com/?srsltid=AfmBOopBac4J1SuRrMl0bMgLoTWLby5tshwXPpYF75DlI3Hftzew9VqW read more

I have used Terminix in the Coachella Valley for decades. They have always addressed my pest and termite needs. I always try to hire the best in what ever service I am seeking. I tried once to go cheep with a small company at my other home and ended it ended ip costing me more in the long run. I will keep hitting terminix where ever I need them. read more

Great service , great people !!! Always my first call to handle all my pest control services. And problems or questions I have they are handled professionally read more

A month ago I called and initiated a business with Terminix for a monthly charge of 40 some dollars and they scheduled it for a month later on October 2 and they sent me three text to confirm the timing and I confirmed and nobody showed up. Nobody called me the time pass and after an hour over the time that was sent I send a message I couldn't get through the chat then I called and the person says let me get the manager. The manager comes. Oh sorry the associate is on LOA. I'm like that's your problem where in the world a business gives itself the authority to waste customers time and then charged them and if this is the beginning, God helped me for the rest of the service who manages who I told the manager do you know your employees on LOA and if your employees on LOA do you check anything has been assigned to them do you communicate that with a customer even for a reschedule? Do you respect the customer or do you think that we're just sitting here offering money to you guys and then offering free time to sit here to see if you can manage your business What a blunder what a blunder and then you see the advertisement on TV and oh yeah we are decent. We are that you're nothing. You can't even manage an appointment. You set yourself and you don't even have a respect for the customers. Time to even call and say sorry we missed it. Let's reschedule. read more

The worst company in the Coachella Valley They make own appointment when want to and call make appointment at time you be home they show at time that is at home to see that the service and they charge and they you talk the manager and say that they going to do it and they never do it and They need staff in the local office read more

Pay attention to the number of stars in reviews of this business. Their quotes and promises mean little if anything. Having been persuaded to pay upfront they did nothing to prevent the rodent infestation, they merely came and collected dead rodents and most often failed to keep appointments. Actively considering a lawsuit at this time. Paul S read more

Travis is our new Pest Control Expert. He is on time, professional, courteous, hardworking and the best of the best. Travis is outstanding. He recently came out to our home in Indian Palms country club and his performance was excellent. He killed everything thing the was invading our front and back yard. Thank you Michael and Susan Small read more

Terminix - Michael and Susan Small - Pest Control Near Me - Thousand Palms, California

I took a two year plan to rid my attic of rats and Terminix came one time; asked for a bag to take the rat away; said they would return in a week; never returned; called them and was told the tech person could not schedule and I asked who could and they really didn't answer. I was then charged $1350 for two years and they were not even calling me or checking the rats in attic. I asked my bank to dispute the charge which is still on-going and then asked terminix to cancel my contract and they have told me i can only cancel the warranty. So $1350 for nothing and now they are bullying me telling me they will report it on my credit. I'm an old man with mobility issues and they continue to want $1350 for nothing. Is this fair? Is this the great American way? I think not. They also damaged the portal to my attic and they basically said sue us. read more

Outstanding! We were in need of help with rodents. Office person said later in the afternoon. Ten minutes later another call from service that they could come in 30 minutes. Andy and his partner did a thorough assessment, provided options and said the essential work would be done the next day. What a relief! These gentlemen were professional, polite and friendly. Best call ever!!! read more

I thought he should have responded to let me know he could get to the problem. He just blew me off. I paid their price for a professional service. I will be using them again. read more

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A housekeeping service came in to clean my guest house and said the tiny spots on the linens were bedbugs It was so upsetting that I immediately called two pest control companies to come out for inspections. Two guys from Terminix came over and spent about 5 minutes doing a cursory inspection. They said I definitely had bed bugs and the cost for a steam cleaning would be about $1,400, but that process didn't really get rid of the bed bugs permanently. The best solution was a $1,900 eight hour heat process that would kill them for good, but the heat might warp all the wood shutters on the windows. I received the inspection report which stated I not only had bed bugs, but they added termites as well. No inspection photos and no mention of the $1,900 heat repair service. Only a $1,400 estimate for steam cleaning. The next day a man named Richard DeMoss from Purcor Pest Solutions came over to do an inspection. He spent over an hour here and inspected every square inch of the mattress, every piece of bedding, including the sheets and duvet cover I had thrown in the trash can, the bed frame, floors, windows and door frames, inside and out. The most thorough inspection I've ever seen. He told me without hesitation that there was no evidence of bed bug or termite activity anywhere, NONE. The only finding was normal dust and dirt specks that blew in from open doors or windows. He was honorable and forthright, telling me the truth, knowing there would be no service required, no sale or fee to collect. I can't tell you how relieved I was, and how thankful I was to have found an honest, trustworthy pest company. I filed a complaint with Terminix and warn anyone who lives in the desert to distrust them entirely. read more

they rescheduled the fumigation with out my knowledge, no phone, call no text. I have a small apartment building and I compensated my tenants for their inconvenience. I guess I will have to do it again tomorrow very unprofessional. read more

I have been a customer for 10 years. It was good while it lasted. Unfortunately corporate decided to charge me for a 5th QUARTER in 1 year (not very good at math, right?). Customer service can see the error, and admit to it, but per their management, they cannot fix it. So due to that, I have to pay an extra charge for an imaginary quarter, after paying annually for 10 years. Amazing and unbelievable I know, but I swear that is what happened. All the customer service rep can do is apologize for how bad their management is in their company. So buyer beware, Terminix has become unethical and too big to take care of their loyal customers. read more

They are fast at taking your money but never answer when you're trying to get a hold of them so they can refund you the money they took from you... never got my service and they still charge me again this guys are a bunch of thieves do not hire them. I been trying to get a hold of them and they pretend to ignore me every time.. so I will write a bad review until they answer me. read more

I needed to get our new home fumigated and was promised to be done on a certain day, they told me to sign the papers and send me which I did. When the day comes for them to have it done, I am told they didn't had me on the schedule and I had to sign the papers in person. Not of that was conveyed in the call, especially when I was out of town. Terrible communication and now we are put in a bad situation with going back home. Disappointed with this company. read more

First time with this company and they scheduled my appointment for 8am-10am, it's already 11:30 am and they did not show up. The service is already paid for. I had to call and ask what was going on, VERY UNPROFESSIONAL. DO NOT RECOMMEND THIS BUSINESS!! Don't waste your money or time! Never calling this company again. read more

Today I called Terminix because I was afraid I might have bed bugs. Brett was out to my house in less than 3 hrs & did FREE inspection & informed me I didn't have any bed bugs. Guess its the gnats in my bushes biting me when i trim them. Brett was professional, friendly, a really nice person to do business with & he could have lied about an infestation & didn't. I would be happy to call them any time - I trust their service. read more

They are the worst!! Said that we would get a monthly service and payed for it. But got nothing. They came only once. They even lost out house key we gave them!!! When called and confronted they came and fixed where the termites had eating the wall in living room. While they were supposed to be treated monthly. And said they would be back to fix the damage. That was over 6 months ago and have never came back!! They say they will do something but don't ever do it. Would never recommend you any one!!! read more

Terminix - The damage they never fixed.. and there are even still termites there!!! - Pest Control Near Me - Thousand Palms, California

Asked for a real estate inspection. Charged me $150.00 for estimate (thought it was free) and then did not provide an estimate to repair. They found less than 6 droppings in one and only one place in detached garage and as a result said that they had to tent entire home structure for over $17K. I asked them to spot it with some agent like orange but they said they only tent. What a bunch of crooks. Still waiting for formal estimate of repairs - it has been over 3 weeks. Find someone else that is not only reasonable but follows thru. SO DISAPPOINTED. read more

This company billed me even though not give any service. The technician is a liar mentioned they sprayed the outside of the house. I spoke to the manager about the issue, but he still insisted on payment. I have a CCTV camera to prove no one came. Filed complained to BBB and DHA customer affair. I canceled this company because the service is terrible, the technician did not come as they promised and we have to wait for them and call again. For other customers, please be aware. Please sign the paper every time you receive the service. No documentation or signature means no service has been done read more

Just caught Terminix in a lie after a termite inspection. I had them out for a second opinion on subterranean termites after they were discovered by Orkin. The inspector from Orkin inspected under my home, and inside of my attic a week ago. Terminix comes out today to do another inspection and to provide a second quote for work. The inspector from Terminix performs the same inspection, and tells me there are no subterranean termites, but dry wood termites. After providing a price and pushing for me to schedule right then and there, I climb into my attic to the spot he claimed to have found a large pile of termite droppings (which he had quickly shown me a picture of). I spent 20 minutes combing my attic over and could not find his mysterious pile. Mind you, he placed a sticker on my water heater that indicated my home has an active drywood termite inspection. Evidently a portion of their business model depends on people not willing to climb in their own attic. read more

Would steer clear of this company. Only out to make money; when I was unhappy and said I was going to call the office the tech suggested I didn't because it wouldn't do any good. Not interested in helping but instead continues to push unneeded service that ties you up for ongoing payments for over a year. Sad. read more

This company is a scam they charge exorbitant rates for 5 minutes of spraying that anyone could do with a Home Depot insecticide they cone out when ur not home so u have no idea what they did read more

If I could give a "no star" rating, I would. Boy, what terrible customer service Terminex has. I received a text yesterday afternoon about an appt. today, not mentioning who it was. I thought it was a scam. They came and sprayed the front yard of our house today. So much for the back yard and side yards, as well as the inside of the house. "Our phone appt. service hasn't been working, so we call or text the day before". I didn't even have an appointment, yet, will be charged for a full service. What a scam. read more

Dreadful service and follow up. Each time I call they cannot find out account. It takes 40 minutes to schedule call. Good luck.

So this company took over Desert Pacific Extermination in the high desert of Southern California. We ordered a termite inspection from Desert Pacific Extermination and they came out preformed they service and were paid by Homelight Escrow. When Terminix took over this company months after closing escrow they sent my Buyer a bill for $85. Keep in mind we paid the company that did the service the $75 they charged us already. After 5 calls, escalation from Mila at the Florida Call center(keep in mind we are in California) they never removed this bill and the regional manager never contacted me. At this point for the $85 I have spent well over 6 hours following up on this. I make well over $85 per hour. So I have decided to pay these cronies for their extortion and harassment of my clients fear that they may put a lien on the property if not paid. So today I broke down and pod them. DO NOT USE THIS COMPANY! read more

I had a monthly account with them since 1999 and asked them to do a second treatment for the month to get rid of crickets. They told me they no longer are legally allowed to treat for crickets. The comment sounded so ridiculous I asked to speak to a supervisor. I spoke with two separate "supervisors" one named Maurice and one named Wendy or Wanda and they both told me a new law passed in January and they could no longer treat for crickets. I cancelled the service, changed companies and have been very happy as a result of using a company that actually can kill bugs. read more

BEWARE of Terminix. The sales rep is deceptive, Timothy Ludvick. He did not tell me that my house would be left unsecure during a fumigation. The manager in Palm Springs Mark Frieze is unreasonable and condescending. He refused to take any responsibility for the shoddy and careless work of his employees who caused a burglary at my home. read more

When thru 3 companies before ... (( didn't like their service))) now I'm with Terminix for almost 4 years, me and my wife are 100% satisfied . Highly recommended to my friends and family, our Tech Armando Landeros goes above and beyond to keep our home without pest if we need extra service he is always available... Thanks. read more

As a longtime Coachella Valley Realtor who's worked with most of the local termite companies, I recommend steering clear of this national chain because of its high costs and complete lack of professionalism. I recently sought a quote for a termite-inspection report on behalf of clients in escrow on their home and only called Terminix because the owners were long-standing clients of the company. I spoke with a rep from HQ who said she couldn't give me a quote, payment could not be made through escrow, assured me there would be a discount, and said to expect a prefatory call from the inspector before the inspection took place the next day. That didn't occur and my clients were charged $150 at the time of service, a bill which they paid via credit card. I would not have authorized the inspection at this price since the tab should have been approximately $75. I later spoke with two more company reps about my displeasure, was disconnected from the first, and told by the second that someone from the local Palm Springs company would call and address the issue. That did not happen. Because my clients are in the process of moving, they didn't even have computer access with which to retrieve the inspection report, a critical contingency during the escrow process. So, they're out $150 and I am bereft of a termite clearance. I recommend using local companies such as Rudy's, Frazier's or Fantastic!. Postscript: I discovered that most local companies do not even charge existing customers for this service in the moving process. Double shame. read more

They gave me a two hour window for a termite inspection and failed to show up. I called and was advised they rescheduled without notifying me. They were one hour late on the next two hour window. Very unprofessional ............. Would suggest a local company after this experience read more

The associate who came to the house was pleasant. However, if you hire Terminix, be prepared to pay your account on-time or they will send people to your home to settle the account, just like the Mob sent strongmen back in the 1950's to collect on a loan. We missed a month and had this happen. Because their rates are very high, it's easy to fall behind. I suggest going with a friendlier, less expensive, local pest company. read more

Oh wow, let me tell you we discovered what looked like termite droppings in a part of our home. We called terminix right ? This sales guy for Palm Springs " Travis " showed up. We pointed out the droppings that looked like termites. He said , big infestation . You need to be tented. Ok. He measured and $ 5400 later...... Here is where it went south quick. After paying in full up front, he said " Fuming manager" will give you a call today to confirm next weeks tenting. This was Wednesday week prior to Memorial Day. So by Friday we heard nothing, Monday was Memorial Day . We need to bag food in fridge and cabinets and make arrangements to stay elsewhere with our dog. No call was ever made by them. I called "Travis" on Friday , no answer. Left him a message ," are you guys coming on Tuesday cause Monday is a holiday and we need an answer before Tuesday. No call back. I called the terminix exchange. Asked her, she had me on hold for 15 min. Had to hang up. I called back , nice lady then answered looked into it and said you are scheduled between 8:00 and 10:00 AM on Tuesday. Travis called finally at 9:45 on Tuesday ( day of tenting ). I told him we need to know what is going on we were told between 8:00 and 10:00. He said " I called fuming manager today and it may be around 11:00 before they get there. "Why didn't he call us before to tell us that ? He said call me if they are not there before 11:00. We did. He never returned our call. They showed up from San Bernardino at 11:30 they are unorganized, disconnected from communication and very uninformed to you as a client. We left them a key to our house and drove off and realized they never confirmed how to get the key back to us. We turned back, one guy said " oh we forgot to ask you, where should we leave the key ?" Really ! This is a 1,000,000 plus home ! Guys use someone local in Coachella Valley to tent for termites. read more

I called Terminix to get an idea of how much it would be for treatment for bed bugs. I suspected my daughter might have them in her room but I was not certain. The man I talked to said that they would have to do a home inspection in order to give me a quote. He asked " do you want to schedule a home inspection now?" I didn't need a complete home inspection either and I didn't want to book an inspection just to find out I could not afford it. I said it would be just one bedroom and could he give me just a ballpark figure between $100 to $300 or between $400 and $600. It makes a difference. He replied impatiently and louder " The only way to get a quote is to schedule a home inspection, do you want to schedule and inspection right now?! He was rude had no idea what professionalism is or business manners. I wanted to tell him that I first wanted to have just a ballpark range idea to see if I could even afford something like that but he hung up on me three words in. I was not rude, demanding or anything like that. VERY DISSAPOINTING. read more

Make sure you understand it auto renews...they sent me to collections and they also sent me an invoice after I officially cancelled. BEWARE!!!!!!!!!!! read more

Silvio has been coming every 3 months for several years. He calls the day before to confirm the appointment, and he always arrives on time. He always reminds me that I can call any time in between services if I have any concerns/problems. read more